ＴＥＣオンライン評価センター:ＩＴインフラストラクチャー・アウトソーシング会社

ITインフラストラクチャー・アウトソーシング会社選定：TECオンライン評価センターで何ができるのか

• アウトソーシング会社から更に正確な回答を入手するためにTECオンライン評価センターをご利用ください。
• 候補に挙がったアウトソーシング会社が、常時変化する企業ニーズだけでなく、刻々と進化する技術に適応し、作業規模を適宜調整できるか確認
• どのアウトソーシング会社が現インフラストラクチャーから考えうるリスクを軽減する能力があり、将来起こりうるリスクに関する対策を立てられるか選定
• 障害回復やセキュリティサービス・機能に対応するアウトソーシング会社を比較
• 必要とするネットワークや通信サービスに対応しきれないアウトソーシング会社を誤って選択してしまう危険を回避

What is IT Infrastructure Outsourcing?

IT infrastructure outsourcing is the practice of one company contracting another to perform services and tasks related to the organization's IT infrastructure and operations. The organization may choose to outsource one or more specific projects, or may simply decide to supplement the capacity of its existing IT department.

IT infrastructure outsourcers can be responsible for some or all of an organization's hardware and software components, including data communications, telecommunications, firewalls, mainframe computers, desktop and laptop PCs, handheld devices, printers, operating systems, and e-mail management. A number of activities can typically be included in IT infrastructure outsourcing: physical facilities setup and maintenance; site and system security; data storage, backup and recovery management; hardware or software procurement; help desk support; and desktop “break-fix” and repair. The provider's aim with all offerings is to take proactive measures and perform corrective actions to maximize the uptime and availability of an organization's IT infrastructure.

Outsourcing IT Infrastructure Business Benefits and Drivers

By outsourcing IT infrastructure, organizations stand to gain various business benefits:

• reduced total cost of ownership (TCO), including lower technical administration costs, lower help desk costs, lower implementation costs, and less loss of profit due to IT infrastructure downtime
• greater transparency of task processes: thanks to service level agreements (SLAs), each party can be completely clear as to what it is responsible for doing, resulting in greater satisfaction for both the organization and its clients
• 24-7 management of desktop functionality
• upgrade and expansion of existing local area networks (LANs) or wide area networks (WANs)
• the ability to design, plan, implement, and install new networks, including required security features
• more accurate budget planning, as many hosted IT services are subscription-based and can be paid for monthly
• more secure, reliable, and scalable web sites through an outsourcer’s Web hosting capabilities

IT Infrastructure Outsourcing Risks

• You should be vigilant in ensuring that outsourcing providers are capable of meeting regulatory compliance requirements such as the US Sarbanes-Oxley Act (SOX), International Financial Reporting Standards (IFRS), or Transfer of Undertakings (Protection of Employment) (TUPE) in the UK.
• You must ensure that outsourcing providers maintain adequate data security policies and practices, or else risk loss of sensitive data.
• Without the industry-specific expertise of IT outsourcers, an organization runs the risk of performing its own activities or services inconsistently, leading to customer dissatisfaction and loss of profits.

人気のＩＴ基盤関連記事

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• Outsourcing Research Article Archive
   

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