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 2nd line it support


SAP APO: Will it Fill the Gap?
Announced over two years ago, SAP's Advanced Planner and Optimizer (APO) is geared toward the supply chain management market, where it will compete head-to-head

2nd line it support  S. McVey - September 2nd, 1999 Product Background Announced over two years ago, SAP's Advanced Planner and Optimizer (APO) takes aim at the burgeoning supply chain management market, where it will compete head-to-head with offerings from established best-of-breed vendors like i2 and Manugistics. In the mid-nineties, responding to pressure from a number of Fortune 50 companies, SAP devised the Logistics Optimization Interface (LOI), a project that enabled supply chain vendors like Chesapeake Decision

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Browse RFP templates

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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PLM for the Fashion Industry RFI/RFP Template

Line Planning and Calendar Management, Concept Development, Design and Product Development, Sourcing and Supply Chain Collaboration, Manufacturing Process Management (MPM), Product Quality Management, Visual Merchandising, Supporting Technology, Application Technology 

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10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

2nd line it support  have to ask the 2nd line tech as many questions, and can resolve more problems faster. The 2nd level tech is not going to get as many of the common questions. Level 3 researchers won’t have to start at ground zero when handed a problem by level 2, because they know that all the intermediate steps have been covered. So as you look across the organization everybody has a different interest and you have to protect all of them. Failing to see how knowledge management is going to fit into the rest of the Read More

Lotus Announces Upcoming Release of ASP Solution Pack


SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON'99, IBM's Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and mid-sized business customers.

2nd line it support  to manufacturing in the 2nd Quarter of 2000 (probability 70%). The product is targeted at small and mid-sized businesses, which make up the primary user base in the ASP arena. Lotus is the first of the big three to offer a lightweight, all-in-one groupware system designed specifically for ASPs. The ASP market is still in relative infancy, however it is raising quite a few eyebrows within the technology sector due to its remarkable growth rate. Lotus is stepping in to the application rental market in Read More

Cisco to Become a Player in the DWDM


With the explosion in Metropolitan Area Network world, Cisco has decided to throw its hat into the ring with the Cisco Metro 1500 series. This Dense-Wavelength Division Multiplexing product line will lead to the enhancement of high-bandwidth applications.

2nd line it support  San Jose, CA, May 2nd, 2000 - Cisco Systems, Inc. (NASDAQ:CSCO) announced their entrance into the emerging market of Dense-Wavelength Division Multiplexing (DWDM). The Cisco Metro 1500 Metropolitan Area Network (MAN) is a scaleable switch, which will support existing infrastructure platforms such as Gigabit and ATM. This switch is capable of handling ring topologies with up to 32 wavelengths per fiber and it's a protocol independent solution for point-to-point network technologies. The Cisco Metro 1500 Read More

Transition for Manhattan Associates Necessary for Long Term Growth


Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management and Internet fulfillment. 1999 was a difficult year for the vendor, marked by reorganization and management turnover in the midst of rapid corporate expansion. Completing its transition to an Internet enabler will be important for Manhattan's long term future.

2nd line it support  S. McVey - February 2nd, 2000 Vendor Genesis Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management. Founded in 1990 by former KSA consultant Alan Dabbiere with Ponnambalam Muthiah, Deepak Raghavan, and Deepak Rao. Manhattan installed its first Pickticket Management System (PkMS) license at Jockey International in 1991. In February 1998, Manhattan purchased Performance Analysis Corporation and Read More

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

2nd line it support  software selection,enterprise applications,technical support,cost analysis,total cost of ownership,TCO,SLA,service level agreement,vendor evaluation,software evaluation Read More

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

2nd line it support  ERP,enterprise resource planning,enterprise applications,SAP,SAP Premium Support,SAP Standard Support,SAP MaxAttention,service and maintenance,ROI,return on investment,licensing and service contract Read More

Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

2nd line it support  money laundered,menu,money laundering conference,using satellite assembly,nows,queried,cedillas,money laundering alert,character,www money laundering,query,other hand Read More

Should It Be Renamed 'Unobtainium'?


Reports indicate that Intel will delay the release of its 64-bit 'Itanium' processor yet again.

2nd line it support  the 2000,compaq it,it 2000,2000 to,about compaq,compaq one,2000 a,from 2000,sun we,about 2000,can 2000,sun can,sun person,2000 is,of 2000 Read More

It Isn't the Fall, It's the Sudden Stop


Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time.

2nd line it support  Isn't the Fall, It's the Sudden Stop It Isn't the Fall, It's the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States Read More

All Inclusive ERP: Full Support Without Increased Investment


While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions.

2nd line it support  ERP,ERP system,ERP system benefits,all-inclusive ERP,all-incusive ERP system,ERP for SMB,ERP for small and medium business,Aberdeen Insight,Plex Systems Read More

E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance


Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body.

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Project Failure-The Numbers, Why, and What It Means


IT projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why.

2nd line it support  information technology,IT,IT projects,Standish Group,CHAOS,requirements,features,functions,project failure,implementation projects,software vendor,service provider,project managers,risk management,Peerstone Research Read More

Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

2nd line it support  telephony, VoIP, VoIP considerations, phone system Read More

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

2nd line it support  software support and maintenance,enterprise applications,information technology,IT,maintenance fees,software upgrades,scalability,enterprise platforms,service-oriented architecture,SOA,customization,functionality,custom code,customized support,technical support Read More