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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

average it support salary  indirect costs include the average shift time of the people working to get the solution working again; rollback time; the number of phone calls or e-mails made to the vendor’s technical support department; and length of time it takes to resolve the problem. These costs, all directly related to time (in different measurable forms) thus create a framework for enterprises to evaluate vendors in a side-by-side comparison. Depending on the industry and type of application, other types of costs may also be Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » average it support salary


Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

average it support salary  Dallas area is: High Average Low $88,375 $71,750 $64,000 If a company has a typical 8 a.m. to 5 p.m. operations day, but plans to expand to 24x7 security operations, then it must consider staffing multiple shifts of workers to provide coverage 365 days per year: Shift one for the morning Shift two for afternoon/evening Shift three for evening/early morning hours Shift four weekend work and time-off-coverage for shifts one, two, and three Thus, it would take a minimum of four resources to cover one seat Read More...
PDS Software Vista HRMS 4.1 for Human Resources Certification Report
PDS's human resource management system (HRMS), Vista HRMS 4.1, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely

average it support salary  management functionality over its average competitor's solution, it does quite well (competitively speaking) in the core HR areas of personnel management, benefits, and payroll. Vista HRMS 4.1 receives a higher rating score than the average solution for all three of these areas. For your specific needs, we recommend that you look in finer granularity at the functionality in accordance with your requirement priorities, by visiting our HR Evaluation Center . More details for the modules in the Competitive Read More...
Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

average it support salary  solutions and statistics, the average IT technicians makes approximately $33 an hour. Assume that manual audits take 15 minutes, and the average company performs audits bi-annually. Therefore, by automating and accelerating related tasks, SAM solutions can help a company with 500 PCs to reduce software audit costs by $8,250 each year. Improved Employee Productivity Companies of all types and sizes experience significant productivity losses due to the use of unauthorized software. In fact, polls conducted Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

average it support salary  370 percent surge in average deal size from new customers, 320 percent spike in qualified business leads, 40 percent increase in deals with an over $1 million value, about 30 percent year-over-year growth in new ERP deals (not re-sales/services), over 90 percent year-over-year growth in the $500,000-990,000 buyer market, and so on. The overall Unit4Agresso corporation, of which Agresso is a major part ( TEC estimates 65 percent or more), plans to grow to a $700 million company by 2010.  One avenue to Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

average it support salary  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, pred Read More...
Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep

average it support salary  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More...
The Complex Handling of Complexity in Decision Support Systems
Warren Weaver, an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a

average it support salary  Complex Handling of Complexity in Decision Support Systems Warren Weaver , an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and organized. In disorganized complexity, a system has a Read More...
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

average it support salary  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More...
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

average it support salary  Services: Outsourcing, IT Infrastructure Competitor Analysis Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld Read More...
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

average it support salary  Partners with Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq's Customer Services organization, which serves Read More...
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

average it support salary  antivirus software,support scams,ESET,service support scams Read More...
Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

average it support salary  Ten Reasons to Automate Your IT Processes Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...

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