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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center outsource brokers


Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

call center outsource brokers  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Business Application Research Center


Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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Infor—Putting Innovation at the Center of Business


Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality.

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Human Resources: To Outsource or Not to Outsource, That Is the Question


As human resource outsourcing (HRO) becomes an increasingly popular option for many HR organizations, they must inform themselves about the benefits and challenges outsourcing brings. Find out why outsourcing your HR activities may or may not be right for you.

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Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

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How to Do It Right: Setting Up an Offshore Development Center


Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

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System Center Data Protection Manager (DPM) 2007


To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution.

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So You Want to Outsource Your Messaging?


One of the primary benefits of outsourcing is the initial negation of 'up-front' costs associated with the implementation of a production system.

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Move from a "Cost Center" to a "Game Changer"


While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

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