Call Center

Call Center Protocols: Getting Problems Solved! » The TEC Blog

... It should always be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in ... blog.technologyevaluation.com/blog/2008/07/15/call-center-protocols-getting-problems-solved/ - 43k - 2008-07-15

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Bolstering the Call Center with Service Resolution Management Processes PJ Jakovljevic - December 14, 2007. ... Bolstering Call Center (and Other CRM) Processes. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Bolstering the Call Center with Service Resolution Management Processes PJ Jakovljevic - December 14, 2007. ... Bolstering Call Center (and Other CRM) Processes. ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

NetLert Communications

... NetLert Communications, Inc. brings over 6 years of software development and marketing expertise to the call center industry. Originally ... http://directory.technologyevaluation.com/profile.aspx?vid=12804 - 5k

Kimera

... Kimera Software Solutions Development Crm (Web Call center, call center, customer support, Sales Force Automation, Marketing), E-learning Portal, WBT CBT ... http://directory.technologyevaluation.com/profile.aspx?vid=10966 - 2k

Data-Tel Info Solutions

... Data-Tel is a leading provider of advanced call center software, debt collection software, CRM software, predictive dialing, call recording, monitoring, and ... http://directory.technologyevaluation.com/profile.aspx?vid=13027 - 2k

Virtual Hold Technology

... calls, abandoned calls, abandoned calls agent utilization, agent utilization, agent utilization call center, call center, call center callback, callback ... http://directory.technologyevaluation.com/profile.aspx?vid=9116 - 5k

Teloquent To et: Now You Can Call Or Use The Web

by D. Geller ... Together with some of its other products Teloquent can enable a company to build a very functional combined media call center, and should have no trouble ... http:/.../Research/ResearchHighlights/eCommerce/2000/04/news_analysis/NA_EC_DPG_04_21_00_1.asp - 5k - 2000-04-21 Summary: Teloquent introduced a new release of its software to integrate phone and web-based customer service.

The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC ...

... The software not only allows call center agents to more quickly answer questions and resolve problems, but also supports up-sell and cross-sell opportunities. ... blog.technologyevaluation.com/blog/2009/03/03/the-power-of-knowledge-knowledge-is-power-part-3/ - 53k - 2009-03-03

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.