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Documents related to » computer service consulting


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

COMPUTER SERVICE CONSULTING: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

COMPUTER SERVICE CONSULTING: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

COMPUTER SERVICE CONSULTING: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

IFS Wins in Field Service Management » The TEC Blog
IFS Wins in Field Service Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

COMPUTER SERVICE CONSULTING: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

COMPUTER SERVICE CONSULTING: The Hidden Traps of HRMS Software as a Service The Hidden Traps of HRMS Software as a Service Source: PDS Document Type: White Paper Description: Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the
3/30/2006 5:26:00 PM

Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

COMPUTER SERVICE CONSULTING: Internet-based Phone Service for Small to Midsize Companies Internet-based Phone Service for Small to Midsize Companies Source: Packet8 Document Type: White Paper Description: Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet
1/24/2007 2:23:00 PM

Best Practices for Transporters and 3PL Service Providers
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can transporters survive in such a difficult business climate?

COMPUTER SERVICE CONSULTING: Best Practices for Transporters and 3PL Service Providers Best Practices for Transporters and 3PL Service Providers Ashfaque Ahmed - February 6, 2008 Read Comments The current state of the goods transport business is such that most transporters and third party logistics (3PL) service providers are forced to offer their services at lower rates while faced with the continual rise in costs for doing business (e.g., increasing fuel prices, employee salaries, and other operating expenses). This scenario calls
2/6/2008

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
gas, and water), telecommunications, computer and office equipment, medical equipment, and the like. A typical scenario would call for the optimal resource and time slot allocation for a stream of incoming service calls to install, repair, or service customer and/or infrastructure equipment. To that end, ClickSoftware for Water Utilities and ClickSoftware for Electric Utilities are vertical offerings that draw on the company’s depth of experience serving water and electric utility customers

COMPUTER SERVICE CONSULTING: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

COMPUTER SERVICE CONSULTING: The Evolution of IT as a Service The Evolution of IT as a Service Source: N-able Technologies Inc. Document Type: White Paper Description: Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense
1/18/2010 8:30:00 PM

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog
Choosing the Right Service Provider through TEC Accreditation » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

COMPUTER SERVICE CONSULTING: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011

Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

COMPUTER SERVICE CONSULTING: includes vendors like Hewlett-Packard, Computer Associates, and Mercury Interactive among others. Most, if not all, have added this support into its products after product release. There are many other companies that have also adopted ITIL in one way or another. For example, Viadyne Corporation adopted ITIL prior to building its product and Proxima Technology is using ITIL as a complementary framework to Six Sigma. It views ITIL as a structure or definition for IT service delivery with Six Sigma
10/3/2005 12:33:00 PM


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