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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 computer support helpdesk software


Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

computer support helpdesk software  of 1000 user licenses. Computer Associates drops the price to a mere $35 per user if the licenses are purchased in blocks of 10,000. eTrust Single Sign-on's biggest downfall was its lack of support for UNIX applications. The product only supports single sign-on for text based UNIX. These applications must not be running in X-Windows mode. I was somewhat disappointed in Computer Associates' customer service department. Computer Associates refused to answer any of my questions about eTrust Single Sign-on.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » computer support helpdesk software

What’s Up with xTuple-and Open Source ERP?


You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

computer support helpdesk software  and APIs to major computer aided design (CAD) systems (e.g., SolidWorks by Dassault Systèmes ), also includes an impressive document management system with optical character recognition (OCR)-based search through multimedia documents. Other capabilities that do not usually come bundled within an ERP system are computer telephony integration (CTI) and embedded business intelligence (BI) via Jaspersoft reports. In addition, there is the e-learning tool, which is built-in to the software and tracks Read More

Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

computer support helpdesk software  markets; Aimasoft , a computer-aided design (CAD) integration provider; and Prism Software, a provider of software products for the distributed project management, helpdesk, and e-business, updated attendees on new third-party add-on functionality. The conference also included five separate special interest groups covering the major product areas with time set aside for users to share ideas. Hence, Encompix continues to add new functionality to address the needs of ETO and project-based companies, Read More

Social Engineering Can Thwart the Best Laid Security Plans


There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

computer support helpdesk software  person may have some computer knowledge, it probably won't be enough for the person to catch on to what's going on. Falling For The Act    Once the hacker has an unsuspecting employee on the phone, it's time for the act to begin. The hacker will usually pose as an employee. If it's a big company with a lot of offices, they might pose as support personnel from another office. If it's a smaller company, they may pretend to be a new helpdesk employee, a consultant, or a representative from the phone Read More

IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race


IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth.

computer support helpdesk software  is now part of Computer Associates ). IBM DB2 is the primary database. On the client side, ASW has added support for all Microsoft Windows platforms, and since the ASW 3.5 release (shipped in the late 1990s) there has been support for a Java-based front-end, called Internet Connection e , to handle basic on-line order entry, information on product availability, pricing, and order status checking requirements. Use of Internet technologies has been in line with other more technologically conservative Read More

Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator


The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products. Learn how you can use the TEC Focus Indicator for insight into the functional competitive differentiators of particular enterprise software products against what's available on the market.

computer support helpdesk software  the Myth of Commoditized Software Markets with the New TEC Focus Indicator If you're in the early phases or even in the midst of a software selection project, I assume you've read industry analyst prestidigitations, squared those up with vendor posturing, and lent an ear to various experts. Those efforts might help you figure out whether the products you're considering buying and eventually implementing actually do what you need, but the new TEC Focus Indicator ( TEC FI ) is a concrete way to start Read More

TOWER Software


TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records management (EDRM) solutions. TOWER Software is a privately held company with operations in North America, Europe, and Asia Pacific, and maintains strategic partnerships with technology and information management companies including Microsoft, Hewlett Packard, Adobe Systems, and Kofax. The vendor is headquartered in Canberra (Australia).

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Software Test Tools Software Evaluation Report


Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.

computer support helpdesk software  Test Tools Software Evaluation Report TEC's Software Test Tools Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information about vendor or Read More

California Software Labs,


Located in Pleasanton, California (US), California Software Labs (CSWL Inc.) is a customer software solutions provider and a wholly owned subsidary of California Software Co. Ltd. (Calsoft), located in Chennai, India. Calsoft is a public company listed on the Indian stock exchanges and is certified Capability and Maturity Model Integration (CMMi) level 5. Founded in 1992, Calsoft is financially supported by Chemoil Corporation (US), Itochu Corporation (Japan), and Industrial Development Bank of India (IDBI). CSWL has over 50 software engineers in the US and over 400 software professionals in India, in Chennai, Bangalore, and Cochin. It has operations in the United Kingdom (UK), Japan, and Singapore.

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Saba Software


Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba’s people management solutions are used by more than 1,300 organizations and over 17 million end users worldwide. Its customers include ABN AMRO, Bank of Tokyo-Mitsubishi UFJ, BMW, Dell, Lockheed Martin, Tata Consultancy Services, and the U.S. Army and U.S. Navy. It is headquartered in Redwood Shores, California, Saba has offices on five continents. Saba provides solutions for people management through learning, collaboration, performance, compensation and talent management, enabling customers to align, develop, manage and reward their people Saba product offerings address all aspects of HCM and are available both on-premise and on-demand (www.saba.com/products). Its global services capabilities and partnerships provide consulting and implementation services, as well as ongoing worldwide support.

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Software Evaluation and Software Selection


Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an enterprise’s needs, what-if scenarios, and supporting graphics and reports are essential when making a software selection.

computer support helpdesk software  Evaluation and Software Selection It is daunting for corporate IT buyers to discern the true capabilities, strengths, and weaknesses of a given enterprise application suite. Buyers' project teams are inundated with marketing information from vendors struggling to differentiate themselves. Functional cross-over and software integration have caused product overlap and a lot of confusion in the market. Mergers and acquisitions are also creating problems, as companies cannibalize the competition to Read More

American Software, Inc


Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications, including enterprise-wide supply chain management (SCM), Internet commerce, financial, and manufacturing packages. e-Intelliprise is a total enterprise resource planning (ERP)/SCM suite, which leverages Internet connectivity and includes multiple manufacturing methodologies. American Software owns 88 percent of Logility, Inc. (NASDAQ: LGTY), a leading supplier of collaborative supply chain solutions. Other wholly-owned subsidiaries include New Generation Computing, a supplier of ERP systems to the textile and apparel industry, Demand Management, Inc., and The Proven Method.

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S7 Software


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

computer support helpdesk software   Read More

abas Business Software


abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO) environments. The abas Business Software brand includes the following products: abas ERP for production abas Distribution for distribution, wholesale, and service companies the abas eB e-business solution New functions and technologies are added to the standard software with each new version. abas Business Software is currently offered in 28 languages and can be run on the Linux, Unix, and Windows platforms. ABAS has been a supporter of the open-source Linux operating system since 1995. Approximately 80 percent of over 2,300 abas installations are Linux-based. abas Business Software includes the following functionality: sales and sales order processing shipping purchasing and purchase order processing warehouse management scheduling logistics materials management materials resource planning (MRP) production and production planning and control (PPC) financial accounting fixed asset accounting cost accounting eBusiness

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