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Documents related to » customer service outsourced


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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5/16/2005 12:00:00 AM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE OUTSOURCED: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CUSTOMER SERVICE OUTSOURCED: names, see Comparing On-demand Customer Relationship Management Service Alternatives ) generally offer good solutions for standard business operations. However, by using multi-tenant architecture, which requires volumes of customers on a single instance of the database, they sometimes cannot give companies the kinds of differentiators they need to increase sales and profits or to gain market share. These differentiators follow the 80:20 rule , where 80 percent of any company is similar to its
3/15/2006

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SERVICE OUTSOURCED: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

CUSTOMER SERVICE OUTSOURCED: Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Profit Optimization Related Industries:   Industry Independent Related Keywords:   field service management,   FSM software,   field service culture,   field service company executives,   field service revenue goals,   field service business success,   ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Best
6/11/2013 4:52:00 PM

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog
Through a series of customer reference checks, we examine these areas for service providers that participate in TEC’s Accreditation Program. We then write a concise report highlighting the strengths and weaknesses of the provider’s services for a particular software type, industry, or business area. Quality of Service—Why Is It So Important? Software selection is often a cumbersome, time-consuming, and costly process. With all the time, effort, and resources that IT decision makers pour into a

CUSTOMER SERVICE OUTSOURCED: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011

SAP Customer Success Story: Industrial Machinery and Components
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen weeks.

CUSTOMER SERVICE OUTSOURCED: SAP Customer Success Story: Industrial Machinery and Components SAP Customer Success Story: Industrial Machinery and Components Source: SAP Document Type: Case Study Description: NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen
4/29/2005 9:33:00 AM

Service Parts Planning for Maintenance Management » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE OUTSOURCED: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

CUSTOMER SERVICE OUTSOURCED: Ten Secrets to Successful Customer Service Ten Secrets to Successful Customer Service Source: RightNow Technologies Document Type: White Paper Description: Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are
4/3/2006 2:33:00 PM

IFS To Be At Customers (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved cash flow has long been IFS’ mixed blessing conundrum. As the bigger vendors will intensify their mid-market aspirations, IFS continues to increase its marketshare worldwide, particularly in mid-market.

CUSTOMER SERVICE OUTSOURCED: business opportunities, including new customer relationship management (CRM) functions for increasing sales of aftermarket products and services Above-mentioned packaged XML interfaces and out-of-the-box support for SOAP, IBM MQ-series, and Microsoft BizTalk Server Numerous other features for achieving faster implementation and ROI, including advanced web-based training capabilities This is Part One of a two-part analysis of the Market Impact of recent IFS announcements. Part Two will continue the Market
7/2/2002

How to Choose a Service and Maintenance Application
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

CUSTOMER SERVICE OUTSOURCED: the quality of your customer service in decline? When your organization gets busier, you have more customers that need your attention, and possibly more services that you re offering. If, as a consequence of the increased activities, orders are getting lost, jobs are going out late, agreements are mishandled, or you re understaffed, then you may need increased automation to help smooth out processes and get on the ball with your customers. Are you having trouble accessing the information you need to make
1/25/2007 11:14:00 AM


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