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Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

dell service and support  Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, predicted to gr Read More

ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » dell service and support


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

dell service and support  and ExpressPoint , while Dell added SL to its existing modules from Servigistics (e.g., Command Center ). Servigistics also has more than 20 legacy Click Commerce WMS clients, which will be supported for the foreseeable future. The Service Parts Pricing module is also steadily growing its install base with key clients that include GM, Bombardier Recreational Products, BMW, and CargoTec Corporation. The Servigistics SLM Platform Servigistics now refers to its portfolio of solutions as an SLM suite, whose Read More
Linux Laptops from Dell
Dell now has begun selling two models of its laptops with Linux preinstalled.

dell service and support  Micro Devices). However, Michael Dell has made it quite clear that he has no plans to change from Intel. This is in contrast to Dell's willingness to load Linux (i.e., the anti-Windows ) wherever it thinks it reasonable. We realize the situations are not exactly the same, but the parallels for the two dominant players in their respective fields cannot be ignored. User Recommendations In our attempt to sound like a broken record (forgive the archaic phrasing): users who have no interest in Linux should Read More
#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

dell service and support  Corporate Service and Support: Dell service and support had been viewed as lagging behind Compaq and IBM. By contracting with IBM's service group to act as Dell's service arm (in addition to the existing service agreements Dell has in place), we expect this perception to change to the point where it is no longer a negative. Until that time, we believe IBM has the edge in this area. Lack of Product Breadth: Dell is an Intel house, first and foremost. Although this formula has yielded tremendous success, Read More
Will Servigistics Click on More Service Cylinders? - Part 3
Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the

dell service and support  base (e.g., Coca Cola, Dell, ThyssenKrupp , etc.). Click Software  has been a much stronger player here in my opinion, not only in terms of the who's who customers mentioned in Part 2 , but also in its ability to scale up and easily schedule and analyze the performance of thousands of field technicians. The fact that SAP has recently elected to resell some Click Software products globally despite being a Microsoft .NET Framework -based solution speaks volumes about its robustness. ServicePower , Read More
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

dell service and support  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

dell service and support  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

dell service and support  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

dell service and support  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

dell service and support  Service Management (FSM) Software Evaluation Report Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

dell service and support  CRM,online,Epicor,self-service,clientele,customer Read More
Oracle Fusion Financials Cloud Service
Find out about Oracle Fusion Financials Cloud Service, a complete and integrated financial management solution with automated financial processing, effective

dell service and support  Fusion Financials Cloud Service Find out about Oracle Fusion Financials Cloud Service, a complete and integrated financial management solution with automated financial processing, effective management control, and real-time visibility to financial results. Read the data sheet. Read More
Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

dell service and support  There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street ( http://www.riministreet.com ). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel , PeopleSoft Read More
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

dell service and support  on the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. BEGINLYX Read More

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