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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 desk help it resume support


What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

desk help it resume support  opposed to generic help desk personnel; grant faster response and actual fix times, focused only on users' specific needs and requests, etc.; or that vendors reduce their prices of the agreements. Some relief for users might be in the offing, or they might gain the upper hand because of the current market dynamics, such as new deployment options (that is, on demand or software as a service [SaaS] and open source). These recent software developments may serve as ammunition for shrewd IT managers in their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » desk help it resume support

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance


The most realistic and attainable approach to IT governance is a "lean" approach via project portfolio management (PPM). The lean approach requires a light footprint life cycle, rapid implementation of proven practices, and centralized data. It is based on simplicity and achievability, building on what works while establishing headroom for continuous improvement.

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Top Five Must Haves for MSPs Adding IT Monitoring and Security Services


Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now.

How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated IT monitoring and security services in order to add high-margin services to an enterprise’s portfolio. These actions include reducing deployment costs, consolidating monitoring consoles, moving to high-value and high-margin services, and alerting customers to potential security problems.

This document outlines five “must-haves” for MSPs that are considering adding IT monitoring and security services.

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DYNAMICS IT S.A.


Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America

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Dell Unveils Internet-Enabled Customer Support Strategy


Dell Computer announced its plans to provide Internet-based, automated customer support.

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ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

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IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

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Dealership Management System: What Is It and Who Needs It?


What Is a DMS? When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine sweeper. But very few people know that it’s also the acronym for “dealership management system,” which is a product or package of several products which is created specifically for the automotive industry. The core of any DMS is a

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