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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fujitsu customer service


Fujitsu Poised to (Inter)Stage Glovia's Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu's Interstage

fujitsu customer service  Shared Services Division and Fujitsu Telecommunications Europe. This is Part One of a four-part note. Part Two will detail Fujitsu's support of Glovia. Part Three will discuss the market impact. Part Four will cover challenges and make user recommendations. Enhancements to Its Extended ERP Suite The above moves came immediately after the latest version of the company's extended-ERP suite, which was announced in May. The culmination of two years of development effort and customer input, glovia.com 7

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fujitsu customer service

Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Three: Market Impact


Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B e-commerce for the global enterprises, pragmatically responding first to business globalization with the current multi-national capabilities of the former glovia.hub product.

fujitsu customer service  penetrate the manufacturing industry. Fujitsu Software Corporation, based in San Jose, California, is also a wholly owned subsidiary of Fujitsu, and delivers one of the world's broadest lines of application infrastructure software products, including the Interstage Suite and NetCOBOL . Glovia is indisputably past its few restructurings and ownership-change hardships from the past few years, and the vendor now has verifiable and clear manufacturing-oriented, extended-ERP product and service offerings, and Read More

Enterprise Resource Planning Vendors Address Lean Manufacturing


Intentia, Fujitsu Glovia, QAD, and SSA Global's solutions supporting lean manufacturing are examined. Which areas the extended enterprise resource planning (ERP) vendors excel in depends on their original ERP system's suitability for repetitive versus to-order environments.

fujitsu customer service  on the vendor, see Fujitsu Poised to (Inter)Stage Glovia's Comeback . Don't Forget About QAD Lean Despite not having done diligent tabular homework like Intentia and Glovia, QAD is indisputably one of the lean thought leaders. It owes this position to its long repetitive (rather than to-order) manufacturing focus, and the resulting install base within the automotive industry and similar industries that lend themselves well to the lean concepts (see QAD Pulling Through, Patiently but Passionately ). There Read More

An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service


Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there.

fujitsu customer service  , which is a Fujitsu infrastructure suite that provides a workflow management module, a high-volume application server, and other Internet technologies. Wisely, Glovia decided not to write the application itself. Fujitsu's Interstage Suite provides a collaborative business integration platform that enables user companies to share and exchange information relatively easily across disparate systems—whether internal or external. Fujitsu's Interstage Suite is one of the world's broadest families of Read More

Customer Choices for Achieving Growth


Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

fujitsu customer service  ), Sun Microsystems , Fujitsu or BEA will be important too, but IBM should remain the first choice. The ultimate winner in the market will have to provide industry-specific solutions that solve essential problems that others cannot. The vendor will have to have deep domain experience coupled with industry-specific product functionality that will insure successful implementations. It also needs to offer an integrated suite of industry-specific products that satisfy current customer requirements. Finally, Read More

DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

fujitsu customer service  Ltd. Selects IFS for Service Management DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

fujitsu customer service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

fujitsu customer service  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

fujitsu customer service  Leader in Service Management Tackles Multidimensional Growth Over the last few years, we have followed Servigistics on its quest to become a full-fledged service lifecycle management (SLM) platform. Founded in 1999, the company was initially a service parts planning and optimization (SPP/O) specialist, helping service organizations reduce service inventory levels while maintaining or improving fill rates and service level commitments. In 2004, Servigistics acquired ProfitScience , a then-leading provider Read More

Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

fujitsu customer service  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

fujitsu customer service  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

fujitsu customer service  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

fujitsu customer service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

fujitsu customer service  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

fujitsu customer service  Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves. Read More