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Fujitsu Poised to (Inter)Stage Glovia's Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu's Interstage

fujitsu customer service  Shared Services Division and Fujitsu Telecommunications Europe. This is Part One of a four-part note. Part Two will detail Fujitsu's support of Glovia. Part Three will discuss the market impact. Part Four will cover challenges and make user recommendations. Enhancements to Its Extended ERP Suite The above moves came immediately after the latest version of the company's extended-ERP suite, which was announced in May. The culmination of two years of development effort and customer input, glovia.com 7 Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » fujitsu customer service


Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Three: Market Impact
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B e-commerce for the global enterprises

fujitsu customer service  penetrate the manufacturing industry. Fujitsu Software Corporation, based in San Jose, California, is also a wholly owned subsidiary of Fujitsu, and delivers one of the world's broadest lines of application infrastructure software products, including the Interstage Suite and NetCOBOL . Glovia is indisputably past its few restructurings and ownership-change hardships from the past few years, and the vendor now has verifiable and clear manufacturing-oriented, extended-ERP product and service offerings, and Read More
An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's

fujitsu customer service  , which is a Fujitsu infrastructure suite that provides a workflow management module, a high-volume application server, and other Internet technologies. Wisely, Glovia decided not to write the application itself. Fujitsu's Interstage Suite provides a collaborative business integration platform that enables user companies to share and exchange information relatively easily across disparate systems—whether internal or external. Fujitsu's Interstage Suite is one of the world's broadest families of Read More
Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Four: Challenges and User Recommendations
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a result, it has maintained a presence

fujitsu customer service  Given that in Japan Fujitsu mostly provides the entire enchilada, and offers a complete turnkey solution as a matter of course, it will have to convey a clear message that each of its products can be bought separately.. However, the dangers always lurk in the confusion resulting from overlapping with other vendors' comparable solutions and the lack of the current mind share for the brand among senior-executive decision makers. By the same token, Glovia's strategy going forward may be impeded by Read More
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

fujitsu customer service  ), Sun Microsystems , Fujitsu or BEA will be important too, but IBM should remain the first choice. The ultimate winner in the market will have to provide industry-specific solutions that solve essential problems that others cannot. The vendor will have to have deep domain experience coupled with industry-specific product functionality that will insure successful implementations. It also needs to offer an integrated suite of industry-specific products that satisfy current customer requirements. Finally, Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

fujitsu customer service  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that Read More
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

fujitsu customer service  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

fujitsu customer service  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

fujitsu customer service  successful service delivery innovation,public service innovation,integrated services,public service delivery,electronic service delivery innovations,routine service delivery,alternative service delivery Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

fujitsu customer service  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

fujitsu customer service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

fujitsu customer service  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

fujitsu customer service  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

fujitsu customer service  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More

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