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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

g part 1  other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Field F Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » g part 1


PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

g part 1  Secret in Indirect Spend Management? - Part 1 In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an overseas event for me to learn about a lesser-known successful software vendor. Namely,  during my attendance of UNIT4 ’s user event in the UK in early 2010 , I encountered PROACTIS as UNIT4’s exhibiting partner for spend management and e-procurement solutions. PROACTIS Group , a wholly owned subsidia Read More...
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

g part 1  Oracle Application Server 10 g Standard Edition (US$230 per user, with a minimum 10-user requirement) Oracle Business Intelligence (BI) Standard Edition One (US$1,200 per user, with a minimum 5-user requirement) Oracle Weblogic Server 10g Standard Edition (US$200 per user, with a minimum 10-user requirement) Oracle Universal Content Management (UCM) Standard Edition (US$1,200 per user, with a minimum 10-user requirement) Oracle Document Capture (US$7,000 per processor) Oracle Internet Developer Suite Read More...
Job Scheduling Maze in Distributed IT Landscapes - Part 1
We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a

g part 1  Scheduling Maze in Distributed IT Landscapes - Part 1 We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word batch as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution system (MES) vendor. To my chagrin, as soon as the Read More...
Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 1
Every June over past several years, after the high season for traveling to major vendor events subsides, and before everyone takes their summer vacations, a

g part 1  and certification fees. FinancialForce’s g eneral ledger (G/L)  and  accounts payable (A/P)  features rounded out the functionality Wi-Fi Alliance needed to make a substantial upgrade to its processes. The firm also really liked the data dimension capabilities that allow it to track expenditures for tax and  fund accounting . In November 2009, the membership group was able to get an early start on its 2010 drive and generate membership invoices directly from the opportunities used to identify Read More...
SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep

g part 1  From a Management Perspective: Part Two This is Part Two of a two-part note. Part One provides a basic understanding of SOA, the rollout plans for major software vendors, and the benefits of SOA. Concerns About SOA Back in the day when procedures and subroutines were all the rage, there was a performance concern: Did the use of subroutines, with all of its branching back and forth and passing of data, degrade performance as opposed to duplicating the code in stream? The same concern with message traffic Read More...
ERP and BI: When 1+1=3
Learn about the synergy of these two powerful business solutions in the provocative Aberdeen Report ERP and BI: When 1+1=3.

g part 1  performance and success? Consider combining the power of enterprise resource planning (ERP) with business intelligence (BI); for many small to midsized businesses, it's proven to be a killer combination. Learn about the synergy of these two powerful business solutions in the provocative Aberdeen Report ERP and BI: When 1+1=3 . You'll discover how your company can reap the core business benefits of integrating ERP with BI: cost reductions better, faster decision-making increased visibility greater Read More...
Provia Proves Its Way To Success Part Two: Market Impact
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in real time and make orders visible

g part 1  latest trends and/or without good execution? This is Part Two of a three-part note. Part One detailed the recent product announcements. Part Three will cover Competitive Strategy, Challenges and make User Recommendations. Provia Product Strategy As for Provia, its ability to prudently expand its traditional WMS savvy into a full-fledged SCE expertise to address increasingly required customers' order fulfillment management has played well to its ongoing strong performance. In today's depressed market, the Read More...
Lean Manufacturing: Part Two
Part One of the

g part 1  Manufacturing: Part Two Part One of the Lean Manufacturing series looked at manufacturing wastes, lean principles, and the benefits of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More...
FRx Poised To Permeate Many More General Ledgers Part One: Executive Summary
FRx Software Corporation, a Microsoft company and a part of Microsoft Business Solutions, might be the best example of Microsoft’s coopetitiveness.

g part 1  To Permeate Many More General Ledgers Part One: Executive Summary Event Summary FRx Software ( www.frxsoftware.com ), a prominent provider of financial analytic applications to mid-market and corporate businesses, has largely remained on its established track after being acquired first by one of its erstwhile greatest partners, former Great Plains Software in 2000, and particularly after its new owner subsequently ended up under Microsoft's roof in 2001 (see Microsoft And Great Plains - A Friendship That Read More...
1 Little GB, 2 Little GB, ..., 10 Little Gigabit
The 10 Gigabit Ethernet Alliance announced that its membership has increased to over 50 companies in less than three months.

g part 1  growth in the 10 Gigabit Alliance will only help the aggressive timeline that the Alliance adopted in January 2000 to have the standard in place and ratified by March 2001. Along with the aggressive timeline, the Alliance is looking to endorse this standard not only for Local Area Networks, but to include Metropolitan (MAN) and Wide Area Networks (WAN) as part of IEEE 802.3ae. Market Impact The 10 Gigabit Alliance was designed to have a standard that integrates all networking technologies under one Read More...
Project Management Communication: Part 3 of 3
In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to

g part 1  Management Communication: Part 3 of 3 In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio management (PPM) is a resource system that permits an enterprise to collect (or d Read More...
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

g part 1  solution (confused yet?), is about generation of recommended orders (purchase orders, repair orders, allocation & transship orders, etc.) to ensure the user orders the right things to meet the service levels defined in the startegic plan.  MCA SBD does what-if scenarios planning for various network situations - e.g. network design impacts, impacts of different service level agreements (SLA's), impact of tradeoffs between part reliability and inventory stocking levels, etc. Finally, MCA Solutions is a Read More...
A Tale of a Few Good SCM Players - Part 1
Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms

g part 1  This obscurity was in great part due to JDA's protracted disinterest in engaging in sharing its strategy with the market influencers and with a hodgepodge of point solutions on disparate technologies and with no coherent vision and strategy. For more details on the pre- Manugistics JDA, see TEC’s six-part series from 2004 entitled  “JDA Portfolio: For the Retail Industry.” The Turning Tides of 2008/9 Well, what a difference a few years can make. Based on recent quarterly reports,  JDA Software Read More...
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

g part 1  month, the project team got up to speed very quickly. The teams had, for the most part, been part of the ERP project. The team agreed on the approach it would be using to select the software (whether it was new software or expanded functionality in their ERP system). It would follow the methodology that worked well in the past. In parallel, the team would also develop the corporate governance policies, procedures, and training required for compliance with various global trade regulations. The team Read More...

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