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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 1  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » h part 1


Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 1  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More...
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

h part 1  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More...
Vendors Jostle and Profess Economic Stimulus Readiness - Part III
Part I of this series analyzed the opportunity as well as the related attached strings stemming from the American Recovery and Reinvestment Act of 2009 (ARRA

h part 1  as follows: the economic health (or malaise rather these days, as explained in Part I ), global demand exceeding capacity (in terms of natural resources and human resources),  geopolitics , and  globalization . The globalization trend was illustrated by the much faster real  gross domestic product (GDP)  growth (in terms of annual percentage changes) of China, India, and the  United Arab Emirates (UAE)  as compared to the US, both recently recorded and projected for the future. According to the Read More...
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

h part 1  Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2 Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed Meridian 's early bet on leveraging Microsoft Office Business Applications (OBAs),  and harnessing the Building Information Modeling (BIM) technology collaboration that is revolutionizing the capital infrastructure industry. Meridian, which promotes its Read More...
Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge by Dell Computer. This note assess

h part 1  s High-End Wintel-based Rack Servers - Working Hard to Stay #1 Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1 R.A. Krause - August, 1999 Product Description Compaq's high-end Intel (four CPU) rackmount servers, the ProLiant 5500R , 6400R, and 6500R, are generally used for larger installations, such as data centers/warehouses, and by large companies wanting to minimize the floor space their computers use. Rackmount servers provide the ability to put a large number of CPUs in a Read More...
EAM Versus CMMS: What's Right for Your Company? Part One
As companies continue to look for more areas from which to squeeze out revenues and reduce expenses, enterprise asset management (EAM) and computerized

h part 1  Versus CMMS: What's Right for Your Company? Part One Introduction Enterprise asset management (EAM) software and computerized maintenance management systems (CMMS) continue to grab headlines as a realistic way to reduce expenses and increase revenues. For one, maintaining an adequate level of repair and service parts inventory based on forecasted equipment usage can prevent already limited funds from being over-allocated just to achieve a false sense of security. Also, an effective preventive Read More...
SCE Leaders Partner To See Beyond Their Portfolio Part Two: Market Impact
Further acquisition, partnerships, and internal development will continue to accelerate offering a much-richer level of functionality throughout the entire

h part 1  Partner To See Beyond Their Portfolio Part Two: Market Impact Market Requirements Lately, some supply chain execution (SCE) leaders, not wanting to rest on their laurels of recently outperforming the entire enterprise applications market (if not many more other markets across the entire economy spectrum), have entered a number of partnerships with the aim to thereby extend their value proposition far beyond their expertise on the execution side of the supply chain management (SCM). Part One of this note Read More...
Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by

h part 1  Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion Advantages and Disadvantages to the Client There are a number of advantages to the proof of concept (POC) for the client including Expectation synchronization with the vendor Improved ownership of the implementation process Identification of functional gaps or overselling Better understanding of investment required. More accurate scoping provides a better understanding of the investment required Read More...
What Makes a Good White Paper Good... (part three)
Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest

h part 1  Paper Good... (part three) Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much affinity is established with the reader (see previous post and Michael Stelzner's site ). The proposed solution must be both practical and clearly stated. If the solution that ostensibly Read More...
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

h part 1  flexibility via the following highlights: Comprehensive and intuitive configuration/customization makes CRM more relevant to each organization. The UI Configuration Workbench (UCW) feature provides Customization Framework (for users to implement, re-use and maintain UI customization), Navigation Design (for producing a tailored UI layout without the need for coding), Forms Design (for users to streamline the most common data entry forms), Role-Based UIs (to create specific UI layout and user experience ba Read More...
Top 10 Reasons For Having A Project Kickoff - Part I
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't

h part 1  10 Reasons For Having A Project Kickoff - Part I Top 10 Reasons For Having A Project Kickoff - Part I Featured Author - Joseph J. Strub - December 31, 2003 Introduction You are about to embark on an important project. Perhaps the project is implementing an ERP package, getting critical applications ready for the busy season, or setting up a warehouse and inventory for radio frequency operations. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

h part 1  Many Faces of PLM Part One: Event Summary Event Summary The Product Development Managers Association (PDMA) is a professional organization dedicated to furthering the practice of product development. In October of 2003, PDMA held their annual conference with the theme The Business of Product Development People, Process & Technology Across the Life Cycle . The conference was an excellent event for professionals with a common interest in better managing commercial products to share ideas and learn from Read More...
Inovis Delves into PIM by Snatching QRS Part Four: Market Impact
While owing to a number of similar products and to former competition between the merging parties this merger has a merit of growth by acquisition in a slow

h part 1  Delves into PIM by Snatching QRS Part Four: Market Impact Market Impact On September 3, Inovis International , Inc . An electronic data interchange (EDI), business-to-business (B2B), and value-added network (VAN) connectivity specialist, and a leader in providing e-business commerce automation solutions that facilitate the more effective management of retail, supply, and manufacturing partnerships, and QRS Corporation (NASDAQ: QRSI) announced a definitive agreement to merge. This announcement occurred Read More...
A Tale of a Few Good SCM Players - Part 1
Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms

h part 1  2006 multichannel DOM capabilities have been part of  Manhattan’s Supply Chain Process Platform (SCPP). Functional DOM capabilities are roughly equivalent to those of Sterling Commerce that were explained in TEC ’s recent research article entitled  “One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications.” Namely, one vendor might perform some functional tasks that the other one doesn’t do, and vice versa, although Sterling Commerce has a larger number of DOM Read More...

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