X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 help desk customer support surveys


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

help desk customer support surveys  technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business across North America meant that VAI employees needed the ability to collaborate in real time regardless of their location. We wanted our traveling employees whether sales or technical personnel to have their applications,

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Evaluate Now

Documents related to » help desk customer support surveys

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

help desk customer support surveys  good customer service | help desk application | implement sales configuration solution | implement soa application project | implement soa architecture | implement soa software project | implementing sales configuration solution | improve customer satisfaction | improve customer service | improve time-to market | improving customer service | improving time-to market | infor global solutions | information life cycle | information life cycle management | information lifecycle management | integrate sales Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

help desk customer support surveys  other things, intended to help companies get closer to the customer. Forty-four percent of respondents say that their collaborative relationships allow them to share business processes and information with partners to better serve their customers. Only 22% of respondents whose top relationship is transactional in nature can claim the same benefit. Two-thirds of respondents whose most vital business relationship is collaborative say their firms created or strengthened partnerships with customers in the Read More

A Guide to Selecting Process Enterprise Resource Planning Software


Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer the challenge of this new reality, vendors now offer enterprise resource planning systems with far more features and functionality than ever before. But how can an organization choose the right system to meet its business needs?

help desk customer support surveys  evaluate enterprise software to help automate and streamline their business, in addition to addressing compliance and other industry issues, do not use a standardized methodology, and thus run over time and over budget. On top of this, once a selection has been made and the software implemented, over 50 percent of the implementations fail to meet functional and total cost expectations. Project teams run into trouble for three main reasons: They have no effective way to identify the critical vendor and Read More

Assessing the Drivers of Sales Performance


Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient performance metrics to become value-driven.

help desk customer support surveys  as backorders and returns. Help desk . Includes support of both internal staff and external customers. The help desk is common to software and hardware suppliers where it is practical to setup an escalation process. Web site . Provides basic information and routes inquiries to a proper destination. Can also be setup as an automated order entry (e-commerce) system, or as a self-help center. Field service . On-site product service may involve a field service. This can be a direct service or one provided by Read More

Is Your Store Customer-centric?


Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.

help desk customer support surveys  as well as central help islands staffed by associates wearing blue-collared shirts (as opposed to knitted golf shirts). People come to specialty stores because they are looking for some service or selection that they can't get from the mass market, Anderson said. He went on to say that for those reasons, Best Buy intends to invest more heavily in customer service, and position itself as a solutions provider for consumers of high-tech entertainment products. Best Buy's customer service initiatives will Read More

Creating the Single Customer View


With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

help desk customer support surveys   Read More

Decision Support Systems -- Overview and Case Studies


Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies.

help desk customer support surveys   Read More

Applying the Power of Social Networks to Customer Relationship Management (CRM)


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

help desk customer support surveys   Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

help desk customer support surveys  customer relationship management,customer relationship management sap,microsoft dynamics customer relationship management,open source customer relationship management,customer relationship management open source,powerpoint presentation customer relationship management,customer relationship management ppts,on demand customer relationship management,customer relationship management crm,customer relationship management software free,customer relationship management of,customer relationship management programs,sap bydesign,customer relationship management softwares,customer relationship management software Read More

Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

help desk customer support surveys  antivirus software,support scams,ESET,service support scams Read More

Customer Analytics in the Age of Social Media


This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.

help desk customer support surveys  TDWI, social media, customer intelligence, IBM, customer data, business analytics, customer analytics Read More

Industry Support in WCM


If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge

help desk customer support surveys  some stats that might help you key into the features you'd expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge base. We model WCM systems on a hierarchy of functionality within the following categories. The functionality within those categories compose a percentage of the functionality for the Read More

10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

help desk customer support surveys  self-service, customer experience, customer service, customer engagement, intelligent virtual assistants, customer service avatars, intelligent virtual assistants Read More

A Modern Approach to Improving Customer Support


As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

help desk customer support surveys   Read More