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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk software support ticket


Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

help desk software support ticket  costeffectiveness of support and help desk operations, and the ability to create knowledge bases and best practices around software management as some of the major benefits SAM can offer. Not less important than the benefits that companies can achieve through the implementation and use of SAM, tough, are the serious commercial, legal, operational, and financial risks they face if they don’t put in place the procedures and tools needed to effectively manage their software applications. A poll conducted

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

help desk software support ticket  mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and Read More

Remote Implementations--Why They Can Make $ense


Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United States. Read on to learn why your organization may want to look at this implementation alternative more closely and not be so quick to dismiss it as a passing fad.

help desk software support ticket  in China; and your help desk calls are answered in Costa Rica. Despite language barriers and related problems, offshoring can provide significant benefits in terms of increased productivity and reduced wages—a tough 1-2 punch that is difficult to ignore or explain away. So why not also consider off-shore or remote implementation of software? This article looks at several reasons why remote implementation can make logical and fiscal sense for US-based companies. Applicability for other countries will Read More

Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

help desk software support ticket  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

help desk software support ticket  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More

Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.

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ERP Software Blog


The ERP Software Blog is a member-supported blog that includes comparisons and opinions about enterprise resource planning (ERP) and the software selection process.

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Addsum Business Software


Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US).

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Software AG


Software AG helps organizations achieve their business objectives faster. The company’s big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service.

help desk software support ticket  AG Software AG helps organizations achieve their business objectives faster. The company’s big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service. Read More

abas Business Software


abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO) environments. The abas Business Software brand includes the following products: abas ERP for production abas Distribution for distribution, wholesale, and service companies the abas eB e-business solution New functions and technologies are added to the standard software with each new version. abas Business Software is currently offered in 28 languages and can be run on the Linux, Unix, and Windows platforms. ABAS has been a supporter of the open-source Linux operating system since 1995. Approximately 80 percent of over 2,300 abas installations are Linux-based. abas Business Software includes the following functionality: sales and sales order processing shipping purchasing and purchase order processing warehouse management scheduling logistics materials management materials resource planning (MRP) production and production planning and control (PPC) financial accounting fixed asset accounting cost accounting eBusiness

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Uptime Software


Uptime software inc. is a privately held corporation founded in 2001 and headquartered in Toronto, Canada. With thousands of enterprise companies in over 40 countries, uptime is a premier provider of systems management software for virtual server monitoring and physical server monitoring, capacity planning, and service and application monitoring.

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Asure Software


Asure Software, Inc. offers cloud-based time and labor management and workspace management solutions that enable businesses to control their biggest costs—labor, real estate, and technology. Asure serves approximately 6,000 clients worldwide and currently offers two main product lines: AsureSpace workplace management solutions enable organizations to maximize the return on investment (ROI) of their real estate, and AsureForce time and labor management solutions deliver efficient management of human resources and payroll processes.

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Maximizer Software


Maximizer Software is a pioneer in contact management technology. For more than 25 years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes.

help desk software support ticket  developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes. Read More

HighJump Software


Located in Minneapolis, Minnesota (US), HighJump Software is a supply chain execution solutions provider. It was established in 1983 as Data Collect Systems, which developed a bar code-based system to collect, view, edit, and process shop floor data for existing host applications. In 1994 it introduced its flagship supply chain execution solution, Warehouse Advantage. HighJump became a 3M company in 2004, and has implemented its solutions at more than 700 sites. HighJump's customers include 99 Cents Only Stores, Ashley Furniture, Calphalon, CARQUEST, Coleman, Farley & Sathers Candy Co., Fingerhut, Hitachi, J.M. Huber, Kichler Lighting, Major Brands, Malt-O-Meal, Norplas, Quality Bicycle Products, Schreiber Foods, Select Comfort, Smith Dairy Products Co., Sportsman's Warehouse, and Starbucks.

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