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Documents related to » help desk support incident


Industry Support in WCM » The TEC Blog
some stats that might help you key into the features you’d expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge base. We model WCM systems on a hierarchy of functionality within the following categories. The functionality within those categories compose a percentage of the functionality for

HELP DESK SUPPORT INCIDENT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

SAP Support - From Reactive to Proactive » The TEC Blog
of expertise, with the help of SAP ActiveEmbedded services. Join our webcast on Wednesday, March 20, 2013 at 2:00 pm EDT. Register today at: http://event.on24.com/r.htm?e=583278&s=1&k=600AE218377C56195268BAB17ECA05DB * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 5 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud

HELP DESK SUPPORT INCIDENT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

SSA Seeks Support from Synquest


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10/1/1999

Bad Customer Support Is Not a Software Problem » The TEC Blog
software isn’t going to help the situation any, which was my point. Skand Bhargava on 9 March, 2012 at 11:44 pm # We are similar in our approach to the reseller in this story. But makes me wonder, is that the reason why we have remained small and not grown like the multinational company in this story with their policies and philosophies of doing business? At the end which business model is better? Paddy Wright on 12 March, 2012 at 4:01 am # Jamal Rohal’s article is inexplicably typical. For your next

HELP DESK SUPPORT INCIDENT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

HELP DESK SUPPORT INCIDENT: compac, compag, compaq, difference between free software and open source, free and open source, free and open source software, open source, open source and free software, open source development, open source software, perspectives on free and open source software, presario, red hat backup software, red hat linux software, red hat software, red hat software raid, understanding open source and free software licensing, call center, call center agent, call center industry, call center outsource, call center outsourcing, call centers, telemarketing call center.
10/20/1999

A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

HELP DESK SUPPORT INCIDENT:
9/12/2007 9:04:00 AM

Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

HELP DESK SUPPORT INCIDENT: solutions range from basic help desk to comprehensive support, including running full enterprise R/3 system activities, for up to 55 percent less than the same support services from SAP. Additionally, Oracle s recent announcement that it will seriously undercut Red Hat s maintenance and support prices for Linux shows how tempting a competitive weapon such as a discounted S&M program can be. Nonetheless, it is a sword that cuts both ways, and by preying on competitors install bases, vendors hereby stand
4/11/2007

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

HELP DESK SUPPORT INCIDENT: Service and Support,   Help Desk and Call Management,   Marketing Automation,   Business Intelligence and Data Management,   Development,   Electronic Distribution and Storage,   Content Distribution,   Content Integration,   IT Infrastructure and Development,   Networking,   Operating System,   IT Monitoring and Management,   Collaboration and Groupware,   Content Management System (CMS) Related Industries:   Manufacturing,   Retail Trade,   Information Source: Aptean Learn more about Apt
9/5/2007 4:01:00 PM

What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

HELP DESK SUPPORT INCIDENT: when users really need help with the system. Again, no one s intention here is to belittle the need and value of these services, even though the paradox of paying for the software, and then paying again to have the vendor fix defects in it (we earlier agreed that bugs and fixes are a way of life in the industry) is apparent. However, the bone of contention for many customers is that there has thus far been no different strokes for different folks (customized or personalized) approach by vendors given
4/2/2007

Enabling Enterprise Tape Library Support for Microsoft DPM 2007
Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes.

HELP DESK SUPPORT INCIDENT:
6/4/2008 12:07:00 PM

Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity.

HELP DESK SUPPORT INCIDENT: satisfaction, Exact, Davis, case, customer.
4/29/2005 9:33:00 AM


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