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Documents related to » help desk support stg


Industry Support in WCM » The TEC Blog
some stats that might help you key into the features you’d expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge base. We model WCM systems on a hierarchy of functionality within the following categories. The functionality within those categories compose a percentage of the functionality for

HELP DESK SUPPORT STG: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

HELP DESK SUPPORT STG: said Thomas. With the help of Everest, it was easy to train the entire company to use the system. Some of the most important beneits of using Everest for Holland Bulb Farms were the integrated e-commerce features as well as the lexibility to fully customize templates. This has allowed Holland Bulb Farms to keep their website fresh and up-to-date with industry trends. Most recently, Holland Bulb Farms has launched a second website ( www.TulipWorld.com ) through Everest e-commerce, all controlled from one
7/11/2008 8:53:00 AM

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

HELP DESK SUPPORT STG: as opposed to generic help desk personnel; grant faster response and actual fix times, focused only on users specific needs and requests, etc.; or that vendors reduce their prices of the agreements. Some relief for users might be in the offing, or they might gain the upper hand because of the current market dynamics, such as new deployment options (that is, on demand or software as a service [SaaS] and open source). These recent software developments may serve as ammunition for shrewd IT managers in thei
4/4/2007

SSA Seeks Support from Synquest


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10/1/1999

Support and Maintenance: No Longer the Software Industry s Best Kept Secret ?
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

HELP DESK SUPPORT STG: Infor s, should also help vendors (and arguably, customers) by spreading development costs across a larger customer pool, and lead to quicker identification of best practices for many customers. As vendors support larger and larger installed infrastructures, their recurring bills will naturally increase, while at the same time, the relative spending on new stuff will decrease. Certainly, while this state of affairs is great for vendors, it is definitely not so great for customers. To that end, a Busine
3/30/2007

Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help.

HELP DESK SUPPORT STG: Can Heuristic Technology Help Your Company Fight Viruses? Can Heuristic Technology Help Your Company Fight Viruses? Source: Symantec Document Type: White Paper Description: Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security
5/27/2009 12:38:00 PM

Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

HELP DESK SUPPORT STG: for Clarify and also helped Clarify add native DB2 support to the platform. But this solution might be less sensible, since IBM consultants might be wary of losing consulting dollars from other CRM implementations. User Recommendations    User and potential buyer beware. Morale at the Clarify division out in California is low, and they re waiting as anxiously as its current and potential customers are concerning where the next stop will be. Wherever that stop is, realize that the acquiring company will
7/26/2001

Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

HELP DESK SUPPORT STG: the support plans, and help users avoid losing revenue due to inefficient or unresponsive technical support. Cost Analysis The following sections deal with the three different types of costs. To make an educated decision on the software solution and support plan, enterprises should consider these costs as a way of minimizing the risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In or
9/28/2009

Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

HELP DESK SUPPORT STG: for Maintenance, designed to help customers better integrate Geac and third-party software and simplify the Web enablement of the company s applications, whereby the programs will be rolled out first to Geac s legacy mainframe-based E Series and M Series products. The list of similar announcements could go on, ending with the very recent announcement by SSA Global to offer ongoing support for its recently acquired Baan solutions and also a product roadmap into the future. Incorporating feedback from exist
12/17/2003

Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers, and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A good information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more.

HELP DESK SUPPORT STG: information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more. Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives style= border-width:0px; />   comments powered by Disqus Related Topics:   End-User Query and Reporting,   Regulatory and Compliance,   Information Management and Collaboration,   Enterprise Information Portal (EIP) Related Keywords:  
1/25/2010 1:15:00 PM

How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

HELP DESK SUPPORT STG: drive, but it will help you get to where you want to go. How Performance Support Creates High-performance Employees style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Call Center,   Contact Management (CM) Source: Panviva Learn more about Panviva Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model
1/9/2007 9:10:00 AM


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