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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk support stg


Enterprise Mashups to Support Your Business Objectives
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become

help desk support stg  IBM,customization,personalization,mass customization,enterprise mashup,interface customization,personalization software,application customization,customization personalization,erp customization,application mashup,personalization technology,peoplesoft customization,workflow customization,application personalization

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

help desk support stg  all screens, menus, and help text. That sufficed when the application's use was confined to a single language at a time. With the increasing globalization of the twenty-first century, co-workers who are spread across many countries in multinational corporations need to work cohesively as one unit. The traditional level of multilingual support no longer suffices. Multinational corporations need the next level of multilingual functionality from their software applications to boost productivity and, in some Read More

‘Tis that time of the year when customer and technical support people go crazy…


This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and requests. Christmas is the time of year when business software proves what it can really do because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and

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Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture


Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

help desk support stg  Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization. Read More

More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

help desk support stg  announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM's expertise in integrated technology solutions, especially data center planning, design, integration and technical support, with Lucent's expertise in planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiat Read More

Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

help desk support stg  antivirus software,support scams,ESET,service support scams Read More

All Inclusive ERP: Full Support Without Increased Investment


While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions.

help desk support stg  ERP,ERP system,ERP system benefits,all-inclusive ERP,all-incusive ERP system,ERP for SMB,ERP for small and medium business,Aberdeen Insight,Plex Systems Read More

NPDI - Process Support: Implications for Supply Chain Teams


The key to success is an effective, collaborative NPDI process. New product development and introduction (NPDI) is the process of managing all activities and resources to bring a new product to market that meets customer needs and supports the business goals.

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How HR Software Can Help with Compensation Management


Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with compensation management by allowing decision makers to manage and visualize compensation, indicate trends in employee behavior, help with delivery of enterprise learning programs, and more.

help desk support stg  HR Software Can Help with Compensation Management Compensation is a core human resource (HR) concept whose efficiency depends in large part upon the approach chosen by those implementing it. Compensation as Financial Transaction Traditionally, organizations have seen employees as a resource that has a cost attached to it (like any other capital), may require some investment for maintenance (e.g., training), and needs to be replaced when it becomes obsolete (retirement), or removed when not needed Read More

SAP Support - From Reactive to Proactive


I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings.  There were a number of different themes presented by the members of AGS, but the theme that really

help desk support stg  an operational issue and helping to resolve the issue before it becomes a serious problem.” The software vendor’s proactive support services would be on all levels of issues surrounding their solution. These proactive offerings would carry the customer from cradle to grave, or from purchase to decommission of the solution. The level of support purchased by the majority of SAP customers, Enterprise Support, is still primarily a reactive support model. Under this level of support, SAP does provide Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

help desk support stg  simplifying user interface (UI), helping companies effectively manage their enterprise talent pools, improving financial collaboration, and expanding on the broad, industry-specific capabilities in mySAP ERP. The enhancement packages will also include enterprise services (software components) for particular business scenarios. The explanation of these services is included in the enterprise service repository. This repository includes not only the definitions of the services, but also composites where Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

help desk support stg  do not need Oracle's help desk support either. Some vertical segments, such as retail, health care, and public sector organizations, seem to be amenable to Rimini Street's offerings—the latter especially in cases where there are significant state and local budgetary constraints. Therefore, although the provider's client base is still new and budding, the company has been quite bullish because of the accelerating demand for its service lines and because of its healthy win ratios and a solid execution of Read More

Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support


Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing customers.

help desk support stg  solutions and legacy systems, help them reduce time-to-market for new business processes, and further speed the deployment of open, integrated B2B applications. iBaan OpenWorld Adapter is the basis for providing connectivity between two applications and Version 2.2 allows users to extract more detailed knowledge. iBaan OpenWorld Broker can help customers view and use their multicomponent information system as a smoother, integrated whole and provides improved integration with other OpenWorld tools. iBaan Read More

Will Your Commerce Platform Support Ongoing Business Growth?


Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth.

help desk support stg  e-commerce solutions,multichannel commerce solution,multichannel retail software,e-commerce platform Read More