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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk support web layout


Intranets: A World of Possibilities
An intranet precisely built can thoroughly simplify work processes and provide a repository of all internal, electronic data. It empowers employees and reduces

help desk support web layout  plans and timelines Store Help desk scripts Post frequently asked customer service questions Maintain a problem-tracking system Publish financial reports and the updated budget Circulate online expense reports The potential of an intranet relies heavily on the bank's ability to identify work processes for an electronic format. A good developer will help the bank with this process, and suggest functions that may have gone unnoticed. The real boon for the bank is easily distributed, centralized

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk support web layout

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

help desk support web layout  operations, marketing, customer service, help desk support, professional services, and other customer-facing organizations use disparate systems, so no one has a complete picture of the customer. With a multitenant, on-demand CRM solution, customer information and activities are easily unified and shared so that every department has a 360-degree view of the customer and can provide quicker, better service. Leads go directly to the right sales team or individual rep, are well qualified, and include the Read More

The Formula for Product Success: Focus on Flexibility and Cooperation


Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open architecture. But beyond the solid nature of the product, Jeeves also takes pains to communicate effectively with both customers and partners.

help desk support web layout  implementation support, training, and help desk support. Globally, Jeeves Partner Group is a cooperation between the major Jeeves resellers, with the focus on users' business needs and on increasing product quality. The Jeeves sales and implementation process is based on the premise that building relationships is the key to success. The group has adapted its project management model through years of extensive and successful implementations, with focus on quality throughout the whole process. The process Read More

Business Intelligence: Driving Better Business Performance for Companies with Changing Needs


When it comes to acquiring business intelligence, small to medium-sized companies are often at a disadvantage. Compared to larger companies, they may lack the resources to process data and turn it into business insight, or their systems may not be able to keep pace with organizational growth. This can severely limit their ability to compete—and ultimately, to survive.

help desk support web layout  management application designed to help companies move forward with a common purpose and direction by making key performance indicators (KPIs) fully available throughout an organization. BSM offers a clear base for performance control and a comprehensive way for companies to gain deeper contextual insight into the most important business drivers of their business This dedicated scorecard application is designed for defining, building, deploying and using scorecards and KPIs. With this application, users Read More

Protecting Your Network Against the Growing Danger of Web Attacks


Web-borne malware is now more common than malware entering a company through e-mail. The number of Web sites carrying malware increased by 400 percent in 2008. This can cause serious issues for your business. You need to proactively protect your networks both by instituting acceptable usage policies for employee Web usage and by implementing a solution that can effectively combat these malware intrusions. Find out how.

help desk support web layout  web attacks,interpretation attacks,input validation attacks,clickjacking web attack,malicious web attacks,uses web to attack victims,web site compromise attack,sql injection attack,denial of service attack Read More

Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

help desk support web layout  scaling up to support help centers with as many as 1800 agents. Together with some of its other products Teloquent can enable a company to build a very functional combined media call center, and should have no trouble establishing a strong niche within the overall CRM market. User Recommendations The users most interested in Teloquent's solution will be those bricks-and-mortar or direct merchants who already have existing call centers, and existing call center management companies that want to break into Read More

3Com Will Route Customers to In-house Web Design Firm


Network giant 3Com has purchased an E-business web design and consulting firm.

help desk support web layout  will hurt more than help it. We do not expect any serious shakeup in either 3Com's market or IWC's. User Recommendations Ignore it. Make the best networking decision you can, which might well be 3Com. Make the best design firm decision that you can, which might well be IWC. If one of those is a member of this new partnership then try to get substantial price benefits for signing with the other. If such are not being offered, then you will lose nothing by ignoring the relationship between 3Com and IWC Read More

Software Selection for Organizations: Are We Becoming Too Web-biased?


Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses have reaped tremendous benefits. Still, Web-based systems may not be the answer for every business.

help desk support web layout  enterprise software,software maintenance,web-centric software,Web-based software,client-server,mainframe,development platform,operating system,malware,spyware,security patch,user interface,UI,anti-virus,firewall Read More

Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management


Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications.

help desk support web layout  integrated,water resources,management,water,simulation,dynamic,decision support Read More

6 Important Steps to Evaluating a Web Security Solution


Whether you are evaluating a Web security solution for the first time or are looking around because your current solution is less than optimum, knowing what to look for can save you money and frustration in the long run. This white paper from EdgeWave offers the key steps to evaluating a Web security solution for IT professionals, to help you size up competitve offerings and understand new approaches to basic problems of authentication and authorization, vulnerability assessment, malware protection, and Web 2.0 control.

help desk support web layout  for IT professionals, to help you size up competitve offerings and understand new approaches to basic problems of authentication and authorization, vulnerability assessment, malware protection, and Web 2.0 control. Read More

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

help desk support web layout  the support plans, and help users avoid losing revenue due to inefficient or unresponsive technical support. Cost Analysis The following sections deal with the three different types of costs. To make an educated decision on the software solution and support plan, enterprises should consider these costs as a way of minimizing the risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In Read More

10 Steps to Purchasing a Web Conferencing Solution


Before you commit to a web conferencing solution, you should answer several questions about what your organization wants to accomplish with an online collaboration tool. It’s equally important to understand your company’s requirements—from features and functions, to pricing, deployment, and support. Following the steps on this checklist can help you choose the web conferencing solution that delivers the greatest value.

help desk support web layout  conferencing solution for remote help desk and customer support services? Determining a Web conferencing solution’s primary purpose will ensure that you select the right solution with worthwhile functionality. What features and functions do you need from a Web conferencing solution? Bare-bones solutions can help small businesses connect with colleagues and customers in a timely and cost-effective fashion. Large enterprises, however, would be wise to consider more robust solutions that include Read More

How to Convert Web Site Visitors into Leads for Efficient, Successful Prospecting


The number of leads captured from conventional channels is steadily declining due to the increasing importance of web sites. While Web analytic and e-mail marketing solutions provide useful data, they do nothing to capture leads. If there was a service that could prospect all your web site visitors, would you use it? Find out how LEADSExplorer is helping businesses convert their web visitors into potential leads.

help desk support web layout  out how LEADSExplorer is helping businesses convert their web visitors into potential leads. Read More

The Mobile Web Site Kit


Companies have had the capability to design and develop mobile Web sites for quite some time. But until recently they've struggled to convince clients and prospects that there’s a market out there. Now that mobile has made its way onto the mainstream, many companies are still asking themselves whether it’s right for them. This white paper aims to help Web site owners make that decision.

help desk support web layout  white paper aims to help Web site owners make that decision. Read More

Decision Support Systems -- Overview and Case Studies


Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies.

help desk support web layout   Read More