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Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different

helpdesk support duties  Engineering to Support the Bandwidth Manager Architecture Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network Read More
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Documents related to » helpdesk support duties


Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

helpdesk support duties  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

helpdesk support duties  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

helpdesk support duties  Partners with Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq's Customer Services organization, which serves Read More
SSA Seeks Support from Synquest


helpdesk support duties  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource Read More
Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent

helpdesk support duties  Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity. Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

helpdesk support duties  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

helpdesk support duties  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

helpdesk support duties  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

helpdesk support duties  for Old Releases-Good for the User but Is It Good for the Vendor? Introduction A slew of recent announcements and vendor analyst briefings might be showing an interesting trend. Namely, enterprise software vendors are becoming more amenable to pledging support for older (even quite antiquated) product releases, much to the delight of anxious users who still rely on those releases. Until very recently, these users were faced with vendors' more or less subtle ultimatums and deadlines by which they sho Read More
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

helpdesk support duties  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were bei Read More
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

helpdesk support duties  Support - From Reactive to Proactive I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings.  There were a number of different themes presented by the members of AGS, but the theme that really caught our attention is SAP’s commitment to moving from reactive Read More
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor

helpdesk support duties  Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines Executive Summary When it comes to making decisions using some tool that purports to measure value, it is wise to know something about the tool and what it is measuring, as well as why. Poor measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of billions Read More
‘Tis that time of the year when customer and technical support people go crazy…
This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and

helpdesk support duties  that time of the year when customer and technical support people go crazy… This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and requests. Christmas is the time of year when business software proves what it can really do because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and technical support people are caught between Read More
Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

helpdesk support duties  of Novell's Announced Support for Sun's Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun's newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More

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