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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

helpdesk support duties  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

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Documents related to » helpdesk support duties


Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

helpdesk support duties  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were bei Read More
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

helpdesk support duties  Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find Read More
How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the

helpdesk support duties  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More
Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a

helpdesk support duties  Information Management: In Support of Operational, Analytic, and Governance Initiatives In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an enterprise, holistic manner that’s aligned with strategic, data-driven business objectives. See how you can Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

helpdesk support duties  Plains Taps The Web To Deliver Product Support Great Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

helpdesk support duties  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
Frankford Candy Improves Its Business Flexibility with Expert Service and Support


helpdesk support duties  Candy Improves Its Business Flexibility with Expert Service and Support Read More
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

helpdesk support duties  Software Support and Maintenance Options Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Read More
TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)
Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support

helpdesk support duties  Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees) Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE ™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when Read More
Brio Technology Expands Support for WML and XML
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its

helpdesk support duties  Technology Expands Support for WML and XML Event Summary HANOVER, Germany, Feb. 28 /PRNewswire/ -- Brio Technology (Nasdaq: BRYO) a leading provider of business intelligence solutions for the e-enterprise, announced it is adopting Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying language for its entire suite of products. Brio will initially incorporate these technologies in Brio.Report, the company's enterprise reporting solution, Read More
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

helpdesk support duties  Technology Support for Education Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More
Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather

helpdesk support duties  User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? A series of articles published at the end of 2005 highlighted at great length a conundrum on price per value that has long affected enterprise application vendors and their users. Specifically, while vendors would like to have well-oiled business models that promote stable and recurring revenue streams (which in turn would ensure future product and service enhancements), users favor freedom of choice (in terms of which vendors Read More
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

helpdesk support duties  on the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. Read More
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using

helpdesk support duties  Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion E. Robins - May 30, 2001 Executive Summary    Most business managers, whether vendors, vendor clients or implementers, are unaware of the fundamental capabilities that knowledge based decision support can provide to minimize project risk for all sides of technology utilization. Given that over 90% of IT projects fail Read More
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