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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 helpdesk support services


Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such

helpdesk support services  and Outbound campaing, IT Helpdesk, Accountancy outsourcing Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » helpdesk support services

RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

helpdesk support services  industry that requires service, helpdesk, marketing campaign, and sales automation. RTI now has the ability to build upon its software industry foundations, from which to expand to other industries requiring similar service, helpdesk, marketing and sales requirements. Rather than promoting its tool to horizontal markets, RTI intends to keep expanding in specialized niches particularly within Healthcare, Pharmaceutical and Biotechnology industries. As it stands now, the product's strengths, particularly Read More

Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

helpdesk support services  staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

helpdesk support services  equipment | call center helpdesk | call center inbound | call center industry | call center learning solutions | call center management | call center management solution | call center monitoring | call center operator | call center outbound | call center outsourcing | call center performance | call center phone solutions | call center products | call center recording solutions | call center report | call center representative | call center software solution | call center solution | call center solutions Read More

Abas Business Solutions (PRC) Ltd.


The core competence of the ABAS Software AG is the development of flexible ERP and eBusiness software for medium-sized companies with up to 1,000 employees. More than 2400 customers throughout the world have opted for both ABAS as IT specialist and for the integrated abas Business Software.Abas Business Solutions (PRC) Ltd. was set up in 2003 specifically servicing both the local Chinese as well as the international customers in China. Our range of services includes implementation, hardware and network support, customization, users training and helpdesk.

helpdesk support services  customization, users training and helpdesk. Read More

Case Study: IAP Worldwide Services


IAP, a support services provider to the US Department of Defense and other federal customers, had to address the increasing challenges of forecasting and budgeting. Its old financial system required time-intensive data entry and lacked the functionality for detailed resource planning and reporting. Of all business analytics products, IAP found Cognos TM1 offered the speed, agility, and Web-based functionality it needed.

helpdesk support services  Study: IAP Worldwide Services IAP, a support services provider to the US Department of Defense and other federal customers, had to address the increasing challenges of forecasting and budgeting. Its old financial system required time-intensive data entry and lacked the functionality for detailed resource planning and reporting. Of all business analytics products, IAP found Cognos TM1 offered the speed, agility, and Web-based functionality it needed. Read More

ERP for Services (Non-manufacturing)


Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets.

helpdesk support services  for Services (Non-manufacturing) Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and Read More

Colman Computer Services


Colman is an independent computer service company providing a comprehensive range of IT Business Solutions & Services in Ireland for over 20 years. As well as being a developer of our own solutions, Colman is the chosen business partner by high profile international software houses. As a Cognos Business Partner for 10 years, Colman are at the forefront in delivering business intelligence software in the Irish marketplace providing all the necessary services & support to ensure a successful implementation of your BI solution. Colman’s key solutions are in: · Business Intelligence · ERP/Financials · CRM Mobile Technology · IT Services

helpdesk support services  Computer Services Colman is an independent computer service company providing a comprehensive range of IT Business Solutions & Services in Ireland for over 20 years. As well as being a developer of our own solutions, Colman is the chosen business partner by high profile international software houses. As a Cognos Business Partner for 10 years, Colman are at the forefront in delivering business intelligence software in the Irish marketplace providing all the necessary services & support to ensure a Read More

Wellesley Information Services


Wellesley Information Services (WIS) is a publishing and training company. Its editorial work includes magazine publishing, mobile content, and case study creation. WIS offers event management and conducts research on market profiles, habits, and product positioning.

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Managed Print Services Come of Age


The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today the business agenda is broader, and MPS must provide a route to business transformation as well as cost efficiency. Businesses thus must place their transformational goals on the agenda at the start of an MPS engagement. See what major MPS providers have to offer to your business.

helpdesk support services  Hardware,Office Equipment,Multifunction Peripherals,Printers,Plotters,IT Management,IT Budgeting,Outsourcing,MSP Read More

TEC Brings Enterprise Software Selection Services to Singapore with Local Partner Fusion Consulting Services (FCS)


To expand its presence and enhance client experiences in Singapore, TEC has joined forces with Fusion Consulting Services in a consulting partnership. TEC’s expertise, state-of-the-art technology, and proven methodology in software evaluation and selection combined with Fusion’s client-focused strategy and approach will extend quality software selection and advisory services to businesses in the Singapore market.

helpdesk support services  Brings Enterprise Software Selection Services to Singapore with Local Partner Fusion Consulting Services (FCS) TEC partners with FCS to deliver tailored software selection services in Singapore Montreal, Canada (July 9, 2014) — To expand its presence and enhance client experiences in Singapore, TEC has joined forces with Fusion Consulting Services in a consulting partnership. TEC’s expertise, state-of-the-art technology ( TEC Advisor ™), and proven methodology in software evaluation and selection Read More

SAP Extends Maximum Attention to More of its Services and Support Customers


SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development.

helpdesk support services  Extends Maximum Attention to More of its Services and Support Customers SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development. Read More

Four Reasons Why QuickBooks Is Failing Your Services Business


This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization.

helpdesk support services  QuickBooks, general ledger solution, growing business accounting, professional services organizations, accounting software upgrade, ERP for services, cloud financials, professional services automation Read More

The Convergence of ERP and Field Services-One Vendor’s Leadership


Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

helpdesk support services  Convergence of ERP and Field Services-One Vendor’s Leadership There is continued evidence that people-centric services organizations in both the public and private sectors are under increasing pressure to streamline their operations and gain cost efficiencies. For some industries, such as utilities, energy, and real estate management, the divergent needs of managing large physical assets and recurring smaller service needs is a challenge. For more information, please see part one of this series, An Read More

Professional Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms


Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.

helpdesk support services   Read More