X
Browse RFP templates
Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the success of your software selection project.
Browse Now


Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 hp trade support helpdesk


Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

hp trade support helpdesk  Case , Hewlett-Packard ( HP ), General Electric ( GE , with a Six Sigma Black Belt entitlement), Dell (also a Black Belt holder), Accenture , etc. BigMachines has also made substantial investment in services and support over the past several years. The vendor's press release of July 2008 notes that [t]he company has expanded its Customer Support program to include a new online Support Center , an interactive customer idea forum called My BigIdea , and online customer collaboration tools. BigMachines'

Read More


Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

International Trade Logistics (ITL) RFI/RFP Template

Collaboration, Content, Commerce, Product Technology  

Evaluate Now

Documents related to » hp trade support helpdesk

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

hp trade support helpdesk  of Adobe Reader. HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. Source : Hewlett-Packard Resources Related to Information Technology (IT) : Information Technology (IT) (Wikipedia) ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations Information Technology (IT) is also Read More

"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

hp trade support helpdesk   Read More

Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

hp trade support helpdesk  select professional services support software, professional services support solutions comparisons, evaluate it professional services solutions, support software selection, professional services crm system, software selection support providers, portfolio management, it service software evaluation, public relations, select it applications technical supports , assistance technology products, solutions consultants, compare consulting solutions, compare business software solutions, customer care and billing cc&b, compare cc&b systems, professional services automation psa, project portfolio management system comparisons, ppm psa, psa solution selection, psa system comparisons, business intelligence bi, bi system comparisons. Read More

Ensim to Host HP OpenMail as an ASP


In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now.

hp trade support helpdesk  to Host HP OpenMail as an ASP Ensim to Host HP OpenMail as an ASP P. Hayes - August 28, 2000 Event Summary Ensim Corporation, the leading provider of application hosting infrastructure products, announced the availability of HP's OpenMail on Ensim AppXchange. This agreement delivers hosted, affordable enterprise-class messaging and collaboration to small and medium businesses. It enables service providers to deliver capabilities beyond simple Internet e-mail and to eliminate the complexities Read More

Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?


Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

hp trade support helpdesk  Oracle , with planned HP-UX/Oracle and AIX/UDB support. Yawn . There was one tantalizing headline just last month. On June 4, IBM and Nortel jointly released a Press Release entitled: IBM, Nortel Networks Build Relationship to Provide eBusiness Solutions to Service Providers, Enterprises. Sadly, however, in reading the press release, one quickly understood the relationships intent: joining Nortel's Optical Internet and Ethernet solutions with IBM's server components, including the WebSpere application Read More

E*Trade Ignores Private Security Warning, But Public Hullaballoo Gets Response


E*Trade was notified about a cookie vulnerability in August, but the correction wasn't made until after the problem became public.

hp trade support helpdesk   Read More

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

hp trade support helpdesk  software selection,enterprise applications,technical support,cost analysis,total cost of ownership,TCO,SLA,service level agreement,vendor evaluation,software evaluation Read More

HP to Buy EDS


A definitive agreement was reached between HP and EDS today where HP will purchase the global outsourcing company for $13.9 billion ($25 a share). EDS is a global technology services company centering on information outsourcing. It serves both the private and public sectors, with core areas including manufacturing, financial services, healthcare, communications, energy, transportation, and

hp trade support helpdesk  agreement was reached between HP and EDS today where HP will purchase the global outsourcing company for $13.9 billion ($25 a share). EDS is a global technology services company centering on information outsourcing. It serves both the private and public sectors, with core areas including manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries. HP is one of the world's largest technology companies with revenues totaling $107.7 billion for Read More

abas Distribution for Trade and Service Companies




hp trade support helpdesk  Distribution for Trade and Service Companies Read More

What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

hp trade support helpdesk  software support and maintenance,enterprise applications,software licensing,on demand,software as a service,SaaS,information technology,IT,maintenance fees,third party service providers,open source software,maintenance agreement,help desk,reconfigure option,legacy software Read More

Fenestrae Offers WAP Support for Mobile Data Server


Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft Exchange Integration for messaging.

hp trade support helpdesk  samsung,mobile software,mobile internet,mobile applications,mobile application,social networking sites,business mobile,mobile content,mobile solutions,social networking site,voip system,wap wml,microsoft pc software,business software microsoft,wap browser Read More

Choosing the Right ERP Solution to Support a Global Business


Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The choice of configuration can have a profound impact on visibility across the organization, as well the cost and complexity of implementing and supporting the solution. This white paper describes the three principal choices.

hp trade support helpdesk  Keyword,global erp solution,enterprise resource planning solution,erp configuration,epicor enterprise resource planning solution,combined erp solution,consolidated erp solution,global enterprise resource planning solution,combined enterprise resource planning solution,consolidated enterprise resource planning solution,enterprise resource planning configuration,web based erp solutions,syteline erp system,top 10 erp systems,top 10 erp solutions Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

hp trade support helpdesk   Read More

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

hp trade support helpdesk  software support and maintenance,enterprise applications,software licensing,on demand,software as a service,SaaS,information technology,IT,maintenance fees,third party support provider,open source software,maintenance agreement,third party maintenance,response time,enterprise resource planning Read More