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Documents related to » it offshore outsourcing service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

IT OFFSHORE OUTSOURCING SERVICE: productized services , integrated it service provider , productized service offering , b2b productization services , productization strategy and architecture , service product management , service business . Introduction Professional services clients seek solutions to problems, and the very nature of intangible services makes them difficult to comprehend - they cannot be touched, tasted, or seen. Consequently, clients often seek various forms of assurance that their problems can in fact be solved by the
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT OFFSHORE OUTSOURCING SERVICE: my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very important that you have a mutual
11/26/2010 8:44:00 AM

Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry.

IT OFFSHORE OUTSOURCING SERVICE: Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry. Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing style= border-width:0px; />   comments powered by Disqus Related Topics:   Office Application and Automation Source: AnyDoc
8/4/2008 11:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IT OFFSHORE OUTSOURCING SERVICE: but for some reason, it just doesn’t “feel” right. Shouldn’t we all be cost-cutting our way out of this downturn? That’s probably what many of your peers will do. But you won’t – because you want to win. So, gather up your courage and exert the intestinal fortitude required to fight others’ perception that you are “over spending” on service. Increase all things “customer” Here’s your chance to really stand out from the crowd. As the economy tightens up, hold fast to your
8/3/2009 3:20:00 PM

service-public.fr Case Study (français)
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IT OFFSHORE OUTSOURCING SERVICE: service-public.fr,   Antidot Finder Suite,   AFS,   données,   intégration,   des listes d index,   moteur de recherche,   search engine,   Antidot,   solutions de navigation,   information,   indexing,   indexation Source: Antidot Learn more about Antidot Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises TEC 2013 ERP Buyer
10/8/2013 4:19:00 PM

Creating a Winning Data Transmission Service
Creating a Winning Data Transmission Service. Get Advice for Your Evaluation In Relation To Data Transmission Service. Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

IT OFFSHORE OUTSOURCING SERVICE: Oriented Architecture (SOA),   IT Infrastructure and Development,   Security,   Server,   File Transfer Server (S/FTP),   Network Management,   Service Level Agreement (SLA),   Data Entry,   Best Practices,   Return on Investment (ROI) Source: Sterling Commerce, an AT&T company Learn more about Sterling Commerce, an AT&T company Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Pr
11/3/2008 1:06:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

IT OFFSHORE OUTSOURCING SERVICE: created a situation where it is economically unviable to manufacture consumer goods in many geographies. Emerging economies, less concerned with the longer term impact of pollutants than the immediate gratification of full stomachs and vodka glasses, are reaping the benefits of social conscience and sustainability policies. More legislation and control is not the answer—this has always proved to be a double-edged sword. Automotive, textile, and other industries that imposed embargoes, penalties, and
11/2/2004

Case Study: City of Montreal Police Service
The City of Montreal Police Service (SPVM) was seeking a new human resources (HR) system to manage professional development plans. The organization’s HR department knew that the new system needed to cover training management, competency management, and performance management. Learn more about the HR system that the SPVM chose, and the benefits it provides to both officers and HR workers.

IT OFFSHORE OUTSOURCING SERVICE: chose, and the benefits it provides to both officers and HR workers. Case Study: City of Montreal Police Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Human Capital Management (HCM),   Training and Development Related Keywords:   Technomedia,   hr,   human resources,   human resource,   human resource management,   performance management,   hr training,   hr manager,   hr employment,   human resources management,   management human resources,   hr car
6/3/2010 11:08:00 AM

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
your online transaction. Wouldn’t it be better if you got presented with knowledge in context, i.e., “here’s a comparison of the two products you are looking at,” or “this document contrasts differing rates plans for these phones.” Even better, a chat agent could reach out “I see you are trying to evaluate these phones, how can I help with that?” To that end, KANA is bringing WCS to online/e-business and so creating a stronger partnership between sales/marketing and customer service throu

IT OFFSHORE OUTSOURCING SERVICE: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

IT OFFSHORE OUTSOURCING SERVICE: the SFA system since it is not the details of the sales process that matter much. For instance, since planning implies some ability to proactively influence the outcome, those user organizations that have attempted to integrate the disconnected SFA function with the forecasting, fulfillment, and accounting aspects have uncovered additional challenges when these are attempted in a SaaS manner. In other words, resembling the well-known 80-20 rule somewhat, that final 20 or so percent that sets any
1/12/2007

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

IT OFFSHORE OUTSOURCING SERVICE: American sales and operations. It includes the corporation s mainstay strategic businesses of adhesives, sealants, and coatings. Company Problem    Bonnie Nord, Customer Service Manager of HBF NA s Customer Service Department, who has been in Customer Service for the last 27 of her 31 years at the company, was sure there was a way to improve the efficiency and effectiveness of her department. Nord readily acknowledges that her team spends an inordinate amount of their time answering questions related
9/15/2001


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