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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

it outsourcing statistics  technology. To ensure that IT outsourcing companies — who operate with a tremendous amount of responsibility in our new age of compliance and oversight — are indeed working to further the interests of their partners and not just themselves, companies often create a framework within which the outsourcing partner must perform. It’s within the bounds of this outsourcing governance framework that many relationships will either succeed or fail. Since the 1980s, there’s been a great deal of discussion Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » it outsourcing statistics


Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it outsourcing statistics  existing functionality. EMA Perspective IT professionals are really under the gun today to prove value to the organization. Outsourcing has been an important driving factor for the past several years where outsourced service providers are essentially coming in and selling a higher service quality than is currently available with internal IT staff. This is often done, or at least sold, at a lower overall cost to the firm. Companies have been taking these claims seriously and outsourcing many aspects of IT Read More...
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

it outsourcing statistics  of maturity chose their IT outsourcing partners on how much of a given specification – for example, bandwidth, disk storage, or number of users – they would receive for a given price. In general, outsourcing decisions were made by analyzing classic build-versus-buy scenarios, with the lowest-cost solution often the winner. In hindsight, it's safe to state that many outsourcing decisions were based on corporate politics rather than on what was best for the company at the time. IT managers and staff Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it outsourcing statistics  Scorecard Overview Scorecards in IT Outsourcing Implementation Issues Getting the Right Metrics Process Finance User (Customer) Implementing Scorecards with Centauri Summary Management Summary [Outsourcing] Deals tend to fail when the service levels are being met, but there is no alignment of the scopes of work to a higher notion of business value. Gartner Inc, Sourcing Contract Flexibility: Managing Change without Renegotiations October 2002 Today, IT Outsourcing (ITO) contracts are increasingly Read More...
Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

it outsourcing statistics  HR Benefits Outsourcing , IT Outsourcing Benefits , Outsource Benefits Administration , Outsource Employee Benefits , Outsourced Benefits , Outsourced Benefits Administration , Outsourced Employee Benefits , Outsourcing Advantages , Outsourcing Cost Benefits , Process Outsourcing Benefits , Tax Benefits Outsourcing , Total Benefits Outsourcing , Advantages HR Outsourcing . The Political, Economic and Cultural Ramifications of Outsourcing Executive Summary While simple on the surface, the decision to Read More...
Sarbanes-Oxley and Its Impact on IT Outsourcing
The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization

it outsourcing statistics  and Its Impact on IT Outsourcing The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices. Read More...
Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain

it outsourcing statistics  reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more. Read More...
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

it outsourcing statistics  a Niche and Serving it Well: EcFood - A Dot-com Making It Event Summary Food and beverage industry strategic sourcing vendor ecFood , recently announced exceptional results for 2001 with dramatic increases in revenue, gross margin, transaction volume, customer acquisition and services. The privately held company closed out the year with record-breaking performance, including an 815% increase in gross margin from 2000 and revenue of $37.6 million. ecFood also acquired a major dairy industry purchasing asso Read More...
Outsourcing Ukraine
Outsourcing Ukraine is an IT consulting and development company located in Sevastopol, Ukraine. Since its creation in 2000, Outsourcing Ukraine has

it outsourcing statistics  Outsourcing Ukraine is an IT consulting and development company located in Sevastopol, Ukraine. Since its creation in 2000, Outsourcing Ukraine has provided IT solutions to a wide range of European and North American companies. To date, more than fifty projects, involving between 100 to 5,000 hours, were delivered to offshore customers. Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it outsourcing statistics  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future
The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next

it outsourcing statistics  Why And How Does It Fit Into Your Future Introduction In the series, What's Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential answers. A number of vendors are working on solutions (see What are vendors Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

it outsourcing statistics  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

it outsourcing statistics  outsource for many reasons. It is common for companies to embark on an outsourcing effort in order to lower costs, improve service, obtain expert skills, improve processes, or improve focus on core activities. Nevertheless, outsourcing is not right for every company. A company may be too small to effectively outsource. The company's culture may not appropriate for outsourcing or there may be customer reasons that limit or prevent the company's ability to outsource. Some government agencies do not allow Read More...
Rethinking Payroll Outsourcing in a Healthcare Organization
Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away

it outsourcing statistics  cause more headaches than it takes away. Read this white paper from StarGarden to uncover facts and myths about outsourcing payroll, and to learn the five warning signs that you need a new payroll system. Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

it outsourcing statistics  A Short History Believe it or not, outsourcing began to emerge a few thousand years ago; it started with the production and selling of food, tools and other household supplies. If you go back far enough in the history of humanity, each person or family provided everything for themselves. They gathered their own berries and nuts, hunted their own food, grew their own crops, skinned hides for clothing and so on. Then villages began to spring up, and people began to specialize. As such, they began to barter Read More...

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