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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

it outsourcing statistics  technology. To ensure that IT outsourcing companies — who operate with a tremendous amount of responsibility in our new age of compliance and oversight — are indeed working to further the interests of their partners and not just themselves, companies often create a framework within which the outsourcing partner must perform. It’s within the bounds of this outsourcing governance framework that many relationships will either succeed or fail. Since the 1980s, there’s been a great deal of discussion Read More

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » it outsourcing statistics


Eccentex-Enabling Do-it-yourself Case Management
Various types of vendors and products have taken hold of the business process management (BPM) software market. While there are mainstream BPM providers such as

it outsourcing statistics  users to work within it in the most productive way. Supervisors can monitor activity, analyze it, derive best practices, and implement changes.  TEC: How do you view a host of open source BPM players (e.g., Bonitasoft, Colosa , Red Hat , Intalio , Alfresco , etc.)? Are they a disruptive threat to you or not really? GS: Eccentex' focus is on case management in industries such as insurance, financial institutions, and health care. BPM is different enough that we do not see BPM players as competition. We Read More
Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

it outsourcing statistics  HR Benefits Outsourcing , IT Outsourcing Benefits , Outsource Benefits Administration , Outsource Employee Benefits , Outsourced Benefits , Outsourced Benefits Administration , Outsourced Employee Benefits , Outsourcing Advantages , Outsourcing Cost Benefits , Process Outsourcing Benefits , Tax Benefits Outsourcing , Total Benefits Outsourcing , Advantages HR Outsourcing . The Political, Economic and Cultural Ramifications of Outsourcing Executive Summary While simple on the surface, the decision to Read More
Lean as a Response to Global Outsourcing Challenges
The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing

it outsourcing statistics  those who can do it at lower cost seems rather attractive. However, much debate abounds on the impact of this rising global outsourcing trend, and although companies have achieved short-term profitability, this has not come without a cost. Global outsourcing has brought huge problems to both developed countries, with unbalanced trade budgets and lost manufacturing facilities and skills, and developing countries, with citizens destined to be part of a cheap labor source. Global outsourcing has also Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it outsourcing statistics  existing functionality. EMA Perspective IT professionals are really under the gun today to prove value to the organization. Outsourcing has been an important driving factor for the past several years where outsourced service providers are essentially coming in and selling a higher service quality than is currently available with internal IT staff. This is often done, or at least sold, at a lower overall cost to the firm. Companies have been taking these claims seriously and outsourcing many aspects of IT Read More
Outsourcing-The Pros and Cons
Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is

it outsourcing statistics  of scale. For example, it doesn't make sense for 500 companies to have expertise in the new tax laws for 401(k). The outsourcing company can have 3-4 people focused on it, and leverage the knowledge over those 500 companies. This is an important point because costs aren't just getting re-categorized or shuffled around—there is overall new efficiency in the supply chainMake no mistake about it. Except for two or three very specific examples, the number one reason that companies outsource is to reduce Read More
Dedicated Offshore Outsourcing
IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and

it outsourcing statistics  using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore client services manager. IXION provides VoIP phone service, support tools, and issue tracking systems to facilitate communication. IT infrastructure/offshore operations: IXION will design and manage the creation of a wholly Read More
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

it outsourcing statistics  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

it outsourcing statistics  Software Outsourcing , Offshore IT Outsourcing , Offshore Outsourcing Company , Offshore Outsourcing Development , Offshore Outsource , Ofsshore Outsourcing Risk , International Outsourcing , Production Offshoring , Services Offshoring , Offshore Outsourcing Services , Offshoring and Outsourcing , Offshore Business Process Outsourcing Best Practices , Offshore Outsourcing Consulting , Technology Offshore Outsourcing , Offshore Outsourcing Benefits , Offshoring IT Services , Offshore Outsourcing Read More
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

it outsourcing statistics  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and Read More
Epicor Shows Resilience When It Needs It The Most
By stemming the tide of hefty losses of past years now amid possibly the most difficult market situation, Epicor might be showing us that 'calamity is the

it outsourcing statistics  Shows Resilience When It Needs It The Most Epicor Shows Resilience When It Needs It The Most P.J. Jakovljevic - August 30, 2001 Event Summary On August 1, Epicor Software Corporation (NASDAQ: EPIC), one of leading providers of integrated enterprise and e-Business software solutions solely for the mid-market, reported its financial results for the second quarter ended June 30, 2001. Total revenues for the quarter were $46.3 million, a 19.5% decline compared to $57.5 million for Q2 2000. Software Read More
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

it outsourcing statistics  IT, and Software The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, Read More
Outsourcing Management Software Tools: An Executive Point of View
Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor

it outsourcing statistics  this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors. Where and how do they work? And what is the cost in terms of time and money? Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer

it outsourcing statistics  outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

it outsourcing statistics  A Short History Believe it or not, outsourcing began to emerge a few thousand years ago; it started with the production and selling of food, tools and other household supplies. If you go back far enough in the history of humanity, each person or family provided everything for themselves. They gathered their own berries and nuts, hunted their own food, grew their own crops, skinned hides for clothing and so on. Then villages began to spring up, and people began to specialize. As such, they began to barter Read More

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