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What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

it support firms  understand the software. Often, IT professionals prefer to work on the newer and cool technology than to support older technology, and companies should be sure to give its internal resources the job satisfaction they need to continue providing the support the company needs. What about Third Party Support Providers? Some companies go to a third party to get the support they need, as it has recently been proven that maintenance fees can be reduced by half or more using this alternative. Such companies Read More

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Documents related to » it support firms


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

it support firms  a solution, one way it can invest into the business in order to cut lost revenue is by taking a best practices approach to its support plan. One such approach is put forth by the Information Technology Infrastructure Library (ITIL). This framework stipulates how a company can manage each process, and thus eliminate the indirect and opportunity costs mentioned above. Applying the idea of investment to this methodology, by investing in the future, companies can minimize the confusion that ensues when a Read More
Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

it support firms  service and leveraging their IT investments. Prior to founding Rimini Street, Ravin cofounded TomorrowNow support services for PeopleSoft and JD Edwards products, and served as president and chief operating officer (COO) for TomorrowNow. Ravin sold his 50 percent stake in TomorrowNow to SAP in January 2005, and retired (albeit for a short while) to pursue other entrepreneurial ventures. For background information on users' typical problems with S&M, please see Will User Enterprises Ever Get Onto an Easy Read More
ASP: For The Health of It
5-Year ASP Contract for Internet Healthcare Software Awarded to Healthcare Systems & Solutions.

it support firms  For The Health of It Event Summary In March Healthcare Systems & Solutions announced that The Atlantic Benefits Company has signed a 5-year ASP agreement for its MemberWEB and ProviderWEB software products. HSS has developed a combination of ASP services and web-based software applications designed to improve communications between employers, payers, providers, and members. HSS's technology provides health plans a low-cost, high-quality service that leverages the Internet to offload support transactions, Read More
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

it support firms  thus built to ensure it downloads only what a client has access to. In fact, Rimini Street has some clients that started with the provider after their support contracts with Oracle ended, so Rimini is unable to download and provide them with the updates and fixes from Oracle that the customers once had access to. Rimini thus provides support to these clients just like any other client—creating fixes as needed. The bottom line is this: Customers want and need S&M agreements, but vendors are either not Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

it support firms  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

it support firms  market share growth, although it should not affect the growth of the enterprise OS market as a whole. The relationship between Compaq and Red Hat started earlier this year, including an equity investment by Compaq in Red Hat, as well as a component of joint marketing, development, and certification. This agreement should also increase Linux's visibility on Microsoft's radar screen not that Microsoft hasn't already tried to respond (e.g. the infamous Linux myths tract). This alliance will provide Red Read More
IT Service Delivery: From Basic Automation through to Managed Services
Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should

it support firms  run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market. Read More
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it support firms  IT Read More
How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the

it support firms  how to drive, but it will help you get to where you want to go. Read More
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

it support firms  Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, predicted to grow from $1.9B in 1998 to $10.4B in 2002, a growth rate of >45% per year (Source: IDC). Dell is trying to become the pacesetter in yet another area, which should Read More
DYNAMICS IT S.A.
Dynamics IT @is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft

it support firms  IT S.A. Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America Read More
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

it support firms  Competitor Analysis Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, Read More
Project Failure-The Numbers, Why, and What It Means
IT projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be

it support firms  Numbers, Why, and What It Means Introduction Information technology (IT) projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing their deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why. What is the impact of failure on enterprises, IT professionals and software and services providers? Does it have to be this way? Failure Facts First, let's look at Read More

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