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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it support sla


ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

it support sla  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » it support sla

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

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Numerify Cloud Analytics Application Helps Companies Manage the "Business of IT"


Numerify, a provider of cloud-based business analytics, has announced the general availability of an innovative cloud analytics platform to support the business of IT dubbed Numerify360™ for IT. Numerify is the kind of tool that not only a CIO will love, but also all the IT department managers will wonder how they ever lived without it. Find out why.

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Retained IT Staff: On e Size Doesn’t Fit All Models


Retaining good IT staff for clients is no easy task. They face issues regarding competitive rates, contracts, benefits, liabilities, and more. So how do companies determine if they have the right model of retained staff? Or how much of a firm’s IT should be outsourced? What are the typical billing models used by service providers? Get help with these and other questions, addressed from the service provider’s perspective.

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No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

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Elitser IT Solutions India


For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States (US), Indonesia, the Philippines, Dubai, and Vietnam.

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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

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All Inclusive ERP: Full Support Without Increased Investment


While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions.

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It Isn't the Fall, It's the Sudden Stop


Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time.

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What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short—white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential

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Columbus IT (USA)


Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft's global Retail Partner of the Year and Manufacturing and Distribution Partner of the Year - Finalist.

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