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Documents related to » it support specialist exam


Industry Support in WCM » The TEC Blog
product, you’ll see that it provides a higher-than-average percent of support for Content Acquisition functionality. In other words, if this is an area that your company has fairly significant requirements, you might do well to look deeper into that product’s functionality. Share This   Read More     --> Trackback Address     Tags: functionality , industry average , WCM , web content management Comments akbar on 23 April, 2013 at 12:38 pm # top * Name: * E-mail (private) : Web site: XHTML: You

IT SUPPORT SPECIALIST EXAM: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
there was nothing in it for the company. Who would you rather do business with? Share This   Read More     --> Trackback Address     Tags: CRM , customer service , customer support Comments hector on 1 March, 2012 at 9:10 pm # The answer to the final question is obvious, be that as it may, all the hype that has developed over customer satisfaction issues and all the aspects related to the customer-vendor relationship have been I think “overthinked” somes times less is more and the term “back

IT SUPPORT SPECIALIST EXAM: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

SSA Seeks Support from Synquest


IT SUPPORT SPECIALIST EXAM: an advantage only if it can convince its existing customer base to consider at least a partial move to Unix or NT. The success of the alliance depends heavily on new SSA Chairman and CEO Robert Carpenter s ability to improve execution of the company s product development organization. User Recommendations While current BPCS users should look favorably on the planned joint development, it will be at least six months before a stable integrated product emerges. At that time, only users in the discrete
10/1/1999

SAP Support - From Reactive to Proactive » The TEC Blog
the company means that it is well positioned to provide more proactive support solutions to its customers now and into the future. For example, if you collect data that says 20% of your customers are doing unneeded customizations in an area, as a vendor, you can create an on-line tutorial and send it directly to that customer list and tell them how to correct the issue. There are numerous examples where this type of predictive support could be something SAP not only sells but uses to their own

IT SUPPORT SPECIALIST EXAM: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.

IT SUPPORT SPECIALIST EXAM: Beating IT Recession Blues Beating IT Recession Blues Source: Quocirca Ltd Document Type: White Paper Description: IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies
4/17/2009 7:11:00 AM

Rimini Street: Third-party ERP Support Is an Idea Whose Time Has Come
What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? Read this article and find out. What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J. Jakovljevic offers up some reasons and speaks with Rimini Street’s senior VP Dave Rowe on the company’s winning product and service line capabilities and future moves, and gets Dave’s interesting perspective on the need for and explosive growth of third-party support.

IT SUPPORT SPECIALIST EXAM: Disqus Related Topics:   IT Asset Management (ITAM),   Help Desk or Support Services (Software),   Installation (Support and Pre-installation),   Migration and Version Maintenance Services,   Development Related Industries:   Industry Independent Related Keywords:   third-party ERP support,   enterprise software service and maintenance,   software S&M,   software S&M provider,   third-party software service,   third-party software service provider,   Rimini Street Support program,   Rimini
9/13/2012 5:27:00 PM

Out of Touch ERP Vendors Means Third-party Support Is Here to Stay » The TEC Blog
to other systems (and it could support them during the transition anyway!). On the other hand, if an enterprise opts to switch their human resource (HR) or financial management system to a software as a service (SaaS) option like, say, Ultimate Software , Workday, or FinancialForce.com , then, at least for now, third-party S&M providers would not pursue any sort of support plan relative to these cloud solutions. Support is essentially bundled into the subscription fees for SaaS vendors. However, there is

IT SUPPORT SPECIALIST EXAM: Cloud, ERP, JD Edwards, netcustomer, Oracle, psgi, rimini street, S&M, SaaS, SAP, software upgrade, spinnaker support, support and maintenance, tomorrownow, unit4, versytec, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-08-2012

Will Your Commerce Platform Support Ongoing Business Growth?
Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth.

IT SUPPORT SPECIALIST EXAM: hybris AG Document Type: White Paper Description: Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth. Will Your Commerce Platform Support Ongoing Business Growth?
8/14/2013 11:18:00 AM

Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

IT SUPPORT SPECIALIST EXAM: Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry s Best Kept Secret ? , What Is the Value Proposition of Support and Maintenance? , and What Are the
4/11/2007

Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

IT SUPPORT SPECIALIST EXAM: Retaining your IT staff Retaining your IT staff Source: IntaPeople Document Type: White Paper Description: By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Retaining your IT staff
11/5/2010 6:58:00 AM

Managing Risks, Managing Measures: Decision Support Methodologies in BusinessPart 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor technology selections. Industry wide, they have contributed to tens of billions of dollars of unnecessary costs. How do you avoid these expensive mistakes?

IT SUPPORT SPECIALIST EXAM: is more important since it must take into account all solution lifecycle risks. These can include (in no particular order):   fit to future business needs   support costs   vendor strategic interests which may differ from your own   disruption of business processes during solution implementation   security issues related to data   poor project management leading to implementers being out of control , or later, in control of key elements of your business   creeping requirements which build as a
2/28/2002


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