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Documents related to » it support trends


Industry Support in WCM » The TEC Blog
product, you’ll see that it provides a higher-than-average percent of support for Content Acquisition functionality. In other words, if this is an area that your company has fairly significant requirements, you might do well to look deeper into that product’s functionality. Share This   Read More     --> Trackback Address     Tags: functionality , industry average , WCM , web content management Comments akbar on 23 April, 2013 at 12:38 pm # top * Name: * E-mail (private) : Web site: XHTML: You

IT SUPPORT TRENDS: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
there was nothing in it for the company. Who would you rather do business with? Share This   Read More     --> Trackback Address     Tags: CRM , customer service , customer support Comments hector on 1 March, 2012 at 9:10 pm # The answer to the final question is obvious, be that as it may, all the hype that has developed over customer satisfaction issues and all the aspects related to the customer-vendor relationship have been I think “overthinked” somes times less is more and the term “back

IT SUPPORT TRENDS: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Trends in LMS
Companies and educational institutions use learning management systems (LMSs) to provide training and e-learning. With over 250 LMSs currently on the market, smaller and medium-sized enterprises are now adopting this software and using it to boost performance. Find out why.

IT SUPPORT TRENDS: to maintain an internal IT support service. Service may be slower because the vendor is dealing with numerous clients. Software upgrades are automatic. SaaS may be less customizable. Open Source Software There are at least 50 open-source LMSs available on the market, including Moodle , ATutor , Sakai , and many others. Most of these are designed for educational institutions, but many corporations are adopting them as well. Blackboard and WebCT have dominated the education market for some time, but as
9/21/2009

SAP Support - From Reactive to Proactive » The TEC Blog
the company means that it is well positioned to provide more proactive support solutions to its customers now and into the future. For example, if you collect data that says 20% of your customers are doing unneeded customizations in an area, as a vendor, you can create an on-line tutorial and send it directly to that customer list and tell them how to correct the issue. There are numerous examples where this type of predictive support could be something SAP not only sells but uses to their own

IT SUPPORT TRENDS: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

TEC s Bob Eastman on Technology Trends at Epicor Insights 2013 » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT SUPPORT TRENDS: demand sensing, Epicor, insights 2013, s&op, sales and operations planning, supply chain management strategy, supply chain metrics, technology trends, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-05-2013

Current E-business Trends
E-business is more than a smart Web presence or a slick, flash-driven shopping cart. But thanks to astounding hype-over-Internet, droves of large and medium enterprises were woefully late in realizing the need for a sensible strategy deployment. By now, however, they have realized that e-business initiatives have to cohere strongly with overall business strategy. Yes, right, sounds good, but how?

IT SUPPORT TRENDS: Aligning Plant and Corporate IT Quality Management Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/5/2008 3:06:00 PM

Data Quality Trends and Adoptions


IT SUPPORT TRENDS: Data Quality Trends and Adoptions Data Quality Trends and Adoptions In today s highly competitive and volatile business climate, data quality (DQ) software is no longer perceived as a nice-to-have. As business pressures increase, more and more midsized and large organizations are looking to DQ solutions to improve operational efficiencies reduce costs and risks improve customer experience and loyalty increase revenue provide data transparency and audit ability achieve greater regulatory compliance In
8/23/2011 11:02:00 AM

2011 Trends Report: Unified Communications
As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications.

IT SUPPORT TRENDS: Focus Research Document Type: White Paper Description: As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications. 2011 Trends Report: Unified
7/29/2011 3:15:00 PM

Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN).

IT SUPPORT TRENDS: Aligning Plant and Corporate IT Mobile Is the New Face of Engagement Why the Cloud Is More than Hot Air for the Manufacturing Enterprise Quality Management Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/21/2006 2:07:00 PM

Will Your Commerce Platform Support Ongoing Business Growth?
Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth.

IT SUPPORT TRENDS: hybris AG Document Type: White Paper Description: Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth. Will Your Commerce Platform Support Ongoing Business Growth?
8/14/2013 11:18:00 AM

Trends in E-health
E-health involves simplifying processes related to information, communication, and transactions within and between health care institutions and professionals via the use of information and telecommunications technologies. Outsourcing Center and Wipro surveyed organizations worldwide to examine current trends and approaches to e-health initiatives. Download this report now for insight into the survey findings—and the road ahead for e-health.

IT SUPPORT TRENDS: Wipro Technologies Document Type: White Paper Description: E-health involves simplifying processes related to information, communication, and transactions within and between health care institutions and professionals via the use of information and telecommunications technologies. Outsourcing Center and Wipro surveyed organizations worldwide to examine current trends and approaches to e-health initiatives. Download this report now for insight into the survey findings—and the road ahead for e-health.
7/29/2011 1:19:00 PM


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