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Audit Considerations for Enterprise Software Implementations Part 1: Project Planning and Management
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is being refocused on the audit

it support tyco  survey of CFO's and IT executives, 71 percent of the respondents believe that Section 404 of the Act, which requires business process audits and documentation to support internal controls certification, is the most critical part of SOX. While some may argue that the Act does not go far enough, it is surely a positive, aggressive start. While this reemphasis may be good news for current and ongoing systems, the process of developing an audit awareness and the need for substantial controls can and should Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » it support tyco


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

it support tyco  company as we know it today. Most recently, ServiceMax completed a D round of funding ($27 million) with Crosslink Ventures . The company currently operates with 150 employees in its Pleasanton headquarters near San Francisco, California, and offices in New York, London, and Bangalore. ServiceMax provides global businesses with support for multiple currencies as well as 11 languages, including English, German, French, Spanish, Japanese, Chinese (Simplified & Traditional), Portuguese (Brazilian), Korean, Read More...
Thou Shalt Comply (and More), or Else: Looking at Sarbanes-Oxley
Compliance with the US Sarbanes-Oxley Act (and a slew of other regulations) is crucial for all businesses, as failure to comply with the law’s strict standards

it support tyco  the law— J-SOX (see Checking It Twice ). Oversight Board Established SOX implementations within public companies have been overseen by the Public Company Accounting Oversight Board (PCAOB), which consists of five full-time members that are appointed and overseen by SEC. Two of those five members must be or must have been certified public accountants (CPAs), while the remaining three must not be and cannot have been CPAs (so as to bring alternative perspectives). The board, which is funded by public Read More...
PROS Acquires Cameleon Software for Richer Sales Big Data
PROS Holdings, Inc., a provider of sales effectiveness big data solutions, and Cameleon Software, a provider of multichannel, multi-device product configurator,

it support tyco  Cameleon CPQ product line. It also intends to retain the Cameleon brand. Read More...
An Interview with Saj-nicole Joni (Author of The Third Opinion)
The term The Third Opinion was coined by Clark Clifford, advisor and friend to many US Presidents. One thing is clear to all of us who have been observing

it support tyco  and their unique needs. It is clear that as executives and leaders develop, their needs change. And as the challenges and responsibilities get more difficult, their positions become more isolating. These leaders need support, advice, diverse thinking, and real inspiration to enable them to create superior results. Yet, many leaders do not know how to go about getting unbiased advice; they don't know how to approach creating a structure of relationships of support and advisers that they can call upon for Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

it support tyco  a solution, one way it can invest into the business in order to cut lost revenue is by taking a best practices approach to its support plan. One such approach is put forth by the Information Technology Infrastructure Library (ITIL). This framework stipulates how a company can manage each process, and thus eliminate the indirect and opportunity costs mentioned above. Applying the idea of investment to this methodology, by investing in the future, companies can minimize the confusion that ensues when a Read More...
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

it support tyco  Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Proposition of Support and Maintenance? , and What Are the Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

it support tyco  understand the software. Often, IT professionals prefer to work on the newer and cool technology than to support older technology, and companies should be sure to give its internal resources the job satisfaction they need to continue providing the support the company needs. What about Third Party Support Providers? Some companies go to a third party to get the support they need, as it has recently been proven that maintenance fees can be reduced by half or more using this alternative. Such companies Read More...
IT Investments and Business Value
The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget

it support tyco  to an operational overhead. IT projects that come in over budget and with missed deadlines and lackluster results do not help matters. It is up to the CIOs to restore the perception of IT in the enterprise, by understanding the company’s goals and showing business leaders how IT projects and services can help reach them faster. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

it support tyco  inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile Read More...
Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors
Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment

it support tyco  in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More...
IT Service Delivery: From Basic Automation through to Managed Services
Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should

it support tyco  run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market. Read More...
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

it support tyco  a Niche and Serving it Well: EcFood - A Dot-com Making It Event Summary Food and beverage industry strategic sourcing vendor ecFood , recently announced exceptional results for 2001 with dramatic increases in revenue, gross margin, transaction volume, customer acquisition and services. The privately held company closed out the year with record-breaking performance, including an 815% increase in gross margin from 2000 and revenue of $37.6 million. ecFood also acquired a major dairy industry purchasing Read More...
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

it support tyco  primer provides an overview with real case studies. Read More...
Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

it support tyco  Reasons to Automate Your IT Processes Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...

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