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 it tech support


What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future
The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next

it tech support  Why And How Does It Fit Into Your Future Introduction In the series, What's Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential answers. A number of vendors are working on solutions (see What are vendors

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Learning Management Suite RFI/RFP Template

Classroom Training Management, E-learning Management, Custom Content Authoring/Publishing Tools, Virtual Classrooms, Course Content/Learning Object Management, Communication and collaboration, Asse... Get this template

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Documents related to » it tech support

Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

it tech support  and other European countries. It would be typical for a branch of one such AMC in one country to have employees belonging to another (e.g., the Paris office would have a few German employees). As a result, not only would the product be expected to support multiple languages (e.g., French and German), but it would need the capability to permit an employee to choose the language (e.g., German) instead of installing the French-language version by default. In many AMCs, investment recommendations for funds Read More

Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support


Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing customers.

it tech support  Services Integration, announced that it has entered into an OpenWorld Network Program Alliance agreement with Baan. The OpenWorld Network Program certifies IONA Orbix E2ATM with the iBaan OpenWorld integration technology framework. The alliance agreement will enable IONA to build new, certified Baan adapters, allow IONA to license these new adapters and interfaces to its customers, and enable users of IONA's Orbix E2A Web Services Integration Platform to quickly and easily integrate with iBaan enterprise Read More

Winning the War for Talent in the High-tech Industry


People—that is, talent—are at the heart of any strategy to master the business challenges of high-tech companies. For best results, human resources (HR) organizations must transform from taking the role of service provider to that of strategic business partner. Find out about the four imperatives a successful HR organization must address in order to develop a competitive HR strategy and win the war for talent.

it tech support  the scarcity of talent, it comes as no surprise that high-tech organizations have above-average turnover rates – 14% for high-tech companies versus 12% for the average company in other industries. However, the leading high-tech businesses are able to limit voluntary turnover and thereby reduce turnover rates to 5%. These organizations improve retention by providing: Excellent reward systems Competitive benefits and pension plans Continuous learning management systems Pride of association from working Read More

The High-tech Supply Chain Challenge


Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). But some companies consistently outperform in the field. Find out how these companies are making their supply chains more effective and efficient by supporting sophisticated business processes with technologies like integrated enterprise resource planning (ERP) systems and demand management software.

it tech support  (see Figure 1). Is it possible to balance customer service with inventory efficiencies? The short answer is yes. A review of the data did not indicate any clear tradeoffs between excellence in customer service and supply chain efficiency, as measured by inventory levels and inventory carrying costs. Consider the following: Roughly 33% of the companies in our study achieved better-than-average performance in both effectiveness and efficiency measurements. As a result, these companies fall into the most Read More

UBM Tech


UBM Tech provides websites, magazines, events, and research to technology professionals. UBM’s industry research brands include Pyramid Research and UBM TechInsights.

it tech support  Tech UBM Tech provides websites, magazines, events, and research to technology professionals. UBM’s industry research brands include Pyramid Research and UBM TechInsights. Read More

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

it tech support  the end than if it had gone for wall-to-wall license and service arrangements up front. To the end of mitigating some of the above traditional service and maintenance contractual pitfalls, and to underline its commitment to evolving to meet changing business demands, in early 2006 SAP (NYSE: SAP) expanded its portfolio of support services with the introduction of SAP Premium Support . Generally available on a global basis, this new offering provides an additional option for SAP customers seeking Read More

IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

it tech support  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More

Supply Chain RFID: How It Works and Why It Pays




it tech support  Chain RFID: How It Works and Why It Pays Read More

Soft Tech Group


Soft-Tech Consultants Ltd. is a leading IT solution provider based out of Dar es Salaam, Tanzania dedicated to providing quality, innovative IT consulting locally and in sub-Saharan Africa.

it tech support  Ltd. is a leading IT solution provider based out of Dar es Salaam, Tanzania dedicated to providing quality, innovative IT consulting locally and in sub-Saharan Africa. Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

it tech support  time, many customers realize it will take at least a decade for market battles to play out over system architectures, new middleware, and service-oriented architecture (SOA) technology standards, as experience teaches us, see Architecture Evolution: From Web-based to Service-oriented Architecture . Lastly, many customers are concerned that choosing one vendor will leave them with a potentially weak or unviable solution in the coming shake out. Although existing enterprise systems' customers are a locked-u Read More

PC Helps Support




it tech support   Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

it tech support  service and leveraging their IT investments. Prior to founding Rimini Street, Ravin cofounded TomorrowNow support services for PeopleSoft and JD Edwards products, and served as president and chief operating officer (COO) for TomorrowNow. Ravin sold his 50 percent stake in TomorrowNow to SAP in January 2005, and retired (albeit for a short while) to pursue other entrepreneurial ventures. For background information on users' typical problems with S&M, please see Will User Enterprises Ever Get Onto an Easy Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

it tech support  lately more and more IT managers are intent on finding ways around ever-increasing S&M costs. Vendors will quickly cite that the bulk of software support fees is related to upgrade rights. Customers receiving S&M instantly acquire an appreciating asset, as they receive access to all future innovations at no additional costs. Furthermore, vendors will point out that this practice is common in other industries. For example, Best Buy , the consumer goods retailer, offers two types of maintenance contracts: Read More