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Documents related to » it tech support


Industry Support in WCM » The TEC Blog
features by looking at it against our industry average . This won’t show you specifically what you get from the product but if you consider that on average you can expect support for the areas covered in the chart above, then comparing the overview of the MediaSurface product, you’ll see that it provides a higher-than-average percent of support for Content Acquisition functionality. In other words, if this is an area that your company has fairly significant requirements, you might do well to look

IT TECH SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it was available, and how much it cost. He couldn’t. Instead, he said, I should call a separate Parts and Services

IT TECH SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

SAP Support - From Reactive to Proactive » The TEC Blog
existing system and keep it up to date. Suffice to say, if you are a company doing anything other than watching a static SAP system grow old in your data center, you’ll want to go with at least the Enterprise Support level of support. SAP Enterprise Support is the level of support purchased by most organizations running SAP solutions. Enterprise Support provides access to the latest software and legal changes, 24/7 access to the support advisory center, and an array of tools and content including the

IT TECH SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

SSA Seeks Support from Synquest


IT TECH SUPPORT: an advantage only if it can convince its existing customer base to consider at least a partial move to Unix or NT. The success of the alliance depends heavily on new SSA Chairman and CEO Robert Carpenter s ability to improve execution of the company s product development organization. User Recommendations While current BPCS users should look favorably on the planned joint development, it will be at least six months before a stable integrated product emerges. At that time, only users in the discrete
10/1/1999

smartling-logo.png » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT TECH SUPPORT: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-03-2013

Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

IT TECH SUPPORT: Cutting IT and Application Support Costs Cutting IT and Application Support Costs Source: SAP Document Type: White Paper Description: With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve
8/28/2013 3:29:00 PM

How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives.

IT TECH SUPPORT: the Lean Enterprise: Achieving Profitable Growth through Lean How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean Source: itelligence, Inc Document Type: White Paper Description: Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the
3/25/2011 12:15:00 PM

Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

IT TECH SUPPORT: fully leverage system resources. It also has an FTP integration feature which helps set up FTP parameters for flat file transfers (flat files need to be on the same machine as the ETL server as parsing files across an NFS mount is inefficient). In addition, the product contains an open metadata repository, a pipelined, multi-threaded server engine, and a scheduling mechanism. PowerMart was followed by PowerCenter in 1998. PowerCenter is an enterprise data integration hub that integrates and unifies
1/1/2000

Provia Tackles RFID in a Twofold MannerPart Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies who have already automated their facilities with Provia's WMS and are now looking at optimization as a key area of improvement, efficiency and cost reduction.

IT TECH SUPPORT: time has come for it to be more vocal about its RFID endeavors, albeit after it has already put so much effort in terms of the proof of concept in the field. At the end of May, Provia announced at the Distribution/Computer Expo 2004 in Chicago, Illinois, (US) that its ViaView event/alert management and decision support product plays a key role in offering visibility to supply chain data for companies supplying RFID-tagged products to Wal-Mart and other retailers. Furthermore, at the end of March, Provia
8/17/2004

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

IT TECH SUPPORT: Disqus Related Topics:   IT Infrastructure and Development,   Communications,   Infrastructure,   and Transportation Planning,   Decision Making,   Needs Analysis,   Enterprise Management Related Industries:   Air transport Related Keywords:   itil implementation,   service and support conditions,   itil implementation plan,   itil implementation roadmap,   itil implementation project,   itil implementation guide,   itil implementation plan template,   itil implementation strategy,  
1/28/2011 3:41:00 PM

Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an enterprise, holistic manner that’s aligned with strategic, data-driven business objectives. See how you can achieve this.

IT TECH SUPPORT: Operational, Analytic, and Governance Initiatives Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives Source: SAP Document Type: White Paper Description: In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an
3/21/2011 3:54:00 PM


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