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 managed it support


ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

managed it support  are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.

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Demand Management RFI/RFP Template

Promotion Planning, Pricing and Profit Optimization, Forecasting, Merchandise Planning, Life Cycle Planning, Consensus Planning,Collaborative Planning, Sales and Operations Planning (S&OP), Ven... Get this template

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Documents related to » managed it support

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

managed it support  Lifecycle Management | IT Managed Service | IT Managed Services | IT Management | IT Management | IT Management Resource | IT Management Resources | IT Management Service | IT Management Tool | IT Metrics | IT Operational Management | IT Operations | IT Operations Management | IT Operations Outsourcing | IT Outsourcing | IT Outsourcing Ito | IT Outsourcing Ito Contract | IT Outsourcing Ito Contracts | IT Outsourcing Projects | IT Outsourcing Risks | IT Outsourcing Solution | IT Outsourcing Solutions | IT Read More

Aligning Business with IT through IT Portfolio Management and IT Governance


When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized with strategy for maximum business value—while reducing IT cost. An IT portfolio management framework, coupled with an IT governance framework, can provide visibility into projects and IT assets, keeping them aligned to business objectives at all times.

managed it support  objectives. ROUTE TO A MANAGED PORTFOLIO - HOW TO PUT A PORTFOLIO MANAGEMENT FRAMEWORK IN PLACE We recommend the following steps for putting in place a robust framework: Business problem diagnosis: Organizations must discuss with senior business and IT stakeholders to identify key business problems. These business problems must be diagnosed with respect to primary factors such as the enterprise, business process, geographies involved, users, applications and IT Infrastructure. One of the key things to be Read More

On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.


You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global scale. But do you know what IT asset management (ITAM) is and how it can benefit your company? Learn about ITAM solutions that can help your organization gain greater control over the various components, including software and hardware, within your IT architectures.

managed it support  to continue to be managed on a department by department basis – unnecessary or duplicate acquisitions are eliminated. And, companies can achieve economies of scale from suppliers by performing more accurate evaluations of vendor performance, fostering stronger relationships, easing negotiation activities, and taking advantage of bulk and volume discounts. With IT asset management, companies can also better track software license allocation, and better prepare for license renewal negotiations by knowing Read More

Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?


The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

managed it support  mechanism. What about a Managed Security Service Provider? A growing number of businesses (and even the government) are looking at this option as a viable solution. It is certainly a great benefit to enlist a vendor who has security experts to monitor the tools and inform their clients of certain events on the wire. Realistically, an organization needs to determine how to handle the events/incidents for itself based on its unique business needs. The details of how an incident occurred and how it was Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

managed it support  Plains Taps The Web To Deliver Product Support Great Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Read More

Attenda's IT Service Management Platform: Attenda M.O. - An Overview


Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

managed it support  s IT Service Management Platform: Attenda M.O. - An Overview Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services. Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

managed it support  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

It Isn't the Fall, It's the Sudden Stop


Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time.

managed it support  Isn't the Fall, It's the Sudden Stop It Isn't the Fall, It's the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States Read More

Simatic IT Interspec


Simatic IT Interspec is a corporate product specification management system, which enables a company's product lifecycle management strategy. Corporate specification management allows a whole organization to speak a single language for specifications. Simatic IT Interspec is the single point of reference for product specifications. Through its flexible and configurable structure and glossary, specifications are standardized throughout the company, and anyone around the world will be able to read the same specification in his own mother tongue. Simatic IT Interspec supports life-cycle control, versioning, workflow and access control of the product data, which enhances the internal and external product information management. When specifications are structured in Simatic IT Interspec, harmonization of the product range, supply chain flexibility, global buying, extended R&D, and collaboration are within reach of the company. Simatic IT Interspec has enquiry tools and a reporting tool for any kind of claims report, nutritional calculation, ingredient label generator, BOM explosion or specification comparison.  

managed it support  IT Interspec Simatic IT Interspec is a corporate product specification management system, which enables a company's product lifecycle management strategy. Corporate specification management allows a whole organization to speak a single language for specifications. Simatic IT Interspec is the single point of reference for product specifications. Through its flexible and configurable structure and glossary, specifications are standardized throughout the company, and anyone around the world will be Read More

It Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers


One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty surprises.

managed it support  Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty Read More

Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

managed it support  Multilingual Support to the Next Level Taking Multilingual Support to the Next Level Ketharaman Swaminathan - August 17, 2009 Traditionally, multilingual software applications and Web sites allowed users to select a language from a list containing multiple languages at the set-up and log-in stage. The language was then installed and displayed on all screens, menus, and help text. That sufficed when the application's use was confined to a single language at a time. With the increasing globalization Read More

DYNAMICS IT S.A.


Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America

managed it support  IT S.A. Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America Read More

Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors


Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more.

managed it support  Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More