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Software Functionality Revealed in Detail
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 mobile support help desk connect


TEC Industry Watch: Enterprise Software News for the Week of June 25, 2012
SOFTWARE SELECTIONSBritish cosmetics company Badgequo selects Epicor ERPIndustry tags: Manufacturing, distribution

mobile support help desk connect  from any type of mobile device. The company was also very excited about the system’s available-to-deliver and real-time inventory functionality. It’s worth noting that Badgequo will receive a complete set of functional modules that it has never used before but is planning to leverage too, such as HR management, product development workflow, and others. —Aleksey Osintsev, TEC Research Analyst Epicor profile Online comparison: Epicor ERP vs. other leading ERP software SOFTWARE VENDOR M&As,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » mobile support help desk connect

Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

mobile support help desk connect  a wide array of mobile devices, to support remote access to critical data for global and mobile teams, especially in the realms of services procurements and contracts.  Enhanced Microsoft Office Integration: The Emptoris Suite now includes tighter and updated integration with the latest versions of Microsoft Office solutions, including Excel 2010 for easy download or upload of sourcing event data, as well as Word 2010 to create, edit, and negotiate contracts while still maintaining contract controls. Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

mobile support help desk connect  specific initiative, so that mobile phone manufacturers' competitive advantages are protected. Qualcomm serves as a gateway for these developers to submit applications to work within telephone networks, such as US-based Verizon or US-based Alltel, and pays each developer 80% of the revenue it collects from network operators. In the five years since the platform was launched, Qualcomm has paid developers over US$1bn, and now supports approximately 80m transactions per month. Benefits are seen by all Read More

A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

mobile support help desk connect  the merging of e-mails, mobile telephones, video, and more. Merging Technologies On the business front, the driver is the lowering of total operating costs via the merging of Web and VoIP, as well as the merging of the PBX with VoIP functionality onto the common network. Unless the company is in the tier-one category, the cost benefits only arise with this merging of technology. Large telephone installations such as those present at tier-one companies will normally have sufficient telephone use to Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

mobile support help desk connect  coming advancements in fixed mobile convergence and IP multimedia subsystems (IMS) will couple service more tightly to the remote worker than was ever before possible. When evaluating systems, it's easy to fall into the feature/function trap. Vendor selections are often made based on features and functions, with cost comparisons driving final decisions. For your workers, it isn't just about the features that exist, but how they are used. A worker who is used to having a 32-button telephone set that Read More

Managing Mobile Phones in Your Company


InIntegrating Mobile Phones with Your Business Phone System, you'll learn how to...

mobile support help desk connect  Mobile Phones in Your Company Managing Mobile Phones in Your Company Employees can and will use their mobile phones for business purposes. This may be good for your company—but how do you manage these maverick sources of corporate communication? In Integrating Mobile Phones with Your Business Phone System , you'll learn how to forward incoming calls to your employees' cell phones route employees' mobile calls through your company's PBX give your employees access to advanced IP PBX features via Read More

K2 Takes BPM Mobile


K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.

mobile support help desk connect  Takes BPM Mobile K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.   Customers can use the K2 Mobile app to review and respond to any K2 task, across any process, so they can access data directly from their iPhone or iPad and redirect or share tasks with other users. The new release is native to iOS 7, but K2 already has Android and Blackberry Read More

Mobile Content and Document Management Best Practices and Decision Checklist


Every minute of every day, employees move business files onto their mobile devices so they can work at home, on the road, or at client sites. The result is the equivalent of a mobile scrum of risks, redundancies, and wasted efforts and resources. A result of the huge popularity of mobile phones and tablets and the bring your own device (BYOD) trend, the large number of mobile devices being used for work purposes and the large amount of associated content being moved with these devices means that businesses are at risk. Mobile device management provides a first defense, but it’s not enough—businesses need to lock down the content and documents with policy-based controls to decrease their level of risk and ensure comprehensive enterprise mobility management.

mobile support help desk connect  business files onto their mobile devices so they can work at home, on the road, or at client sites. The result is the equivalent of a mobile scrum of risks, redundancies, and wasted efforts and resources. A result of the huge popularity of mobile phones and tablets and the bring your own device (BYOD) trend, the large number of mobile devices being used for work purposes and the large amount of associated content being moved with these devices means that businesses are at risk. Mobile device management Read More

Top 3 Reasons to Replace Your Mobile Workforce Management Solution


Are you considering replacing your mobile workforce management solution? A recent TechValidate survey ranked the top challenges that caused the surveyed organizations to implement ViryaNet's mobile workforce management (MWM) solution or replace their MWM solution with ViryaNet’s solution. Read on to find out what the top three challenges were for these companies and how to address these when selecting a new MWM.

mobile support help desk connect  Reasons to Replace Your Mobile Workforce Management Solution Are you considering replacing your mobile workforce management solution? A recent TechValidate survey ranked the top challenges that caused the surveyed organizations to implement ViryaNet's mobile workforce management (MWM) solution or replace their MWM solution with ViryaNet’s solution. Read on to find out what the top three challenges were for these companies and how to address these when selecting a new MWM. Read More

Mobile Learning: Moving Companies Forward


This report delves into the ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength.

mobile support help desk connect  ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength. Read More

Mobile Expense Management-Taking the Big Picture View


Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organizations need to gather sufficient detail to effectively manage and analyze their mobile costs. See how.

mobile support help desk connect  Big Picture View Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organizations need to gather sufficient detail to effectively manage and analyze their mobile costs. See how. Read More

Market Report: Mobile HCM


TEC recently asked end users all about their mobile HCM needs, usage, and challenges, and then asked vendors about their mobile HCM offerings and target markets. We discovered that while most participants in our survey either currently use mobile HCM technology or are considering doing so in the future, end users seem to be taking advantage of HCM mobile capabilities to complete well-known routines rather than explore new possibilities such as HR analytics. Read TEC's mobile HCM market report to find out more results of the survey and get HCM analyst Raluca Druta's take on mobile employees and how mobility fits in with HR practices.

mobile support help desk connect  Report: Mobile HCM TEC recently asked end users all about their mobile HCM needs, usage, and challenges, and then asked vendors about their mobile HCM offerings and target markets. We discovered that while most participants in our survey either currently use mobile HCM technology or are considering doing so in the future, end users seem to be taking advantage of HCM mobile capabilities to complete well-known routines rather than explore new possibilities such as HR analytics. Read TEC's mobile HCM Read More

Integrating Mobile Phones with Your Business Phone System


Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or technology of its own, however, as a range of capabilities built into phone systems and services themselves. Small to midsized businesses (SMBs) looking for mobile integration should focus on understanding what features are available and what they can do.

mobile support help desk connect  Mobile Phones with Your Business Phone System Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or technology of its own, however, as a range of capabilities built into phone systems and services themselves. Small to midsized businesses (SMBs) looking for mobile integration should focus on understanding what features are available and what they can do. Read More

Mobile Security and Responsibility


When companies extend their IT operations to mobile employees, valuable data and devices are taken out of the protected perimeter of the office, and placed in the briefcases of users. Business processes may run more efficiently, and there may be more flexibility in working practices, but this is of little benefit if attitudes to IT use are complacent or irresponsible.

mobile support help desk connect  their IT operations to mobile employees, valuable data and devices are taken out of the protected perimeter of the office, and placed in the briefcases of users. Business processes may run more efficiently, and there may be more flexibility in working practices, but this is of little benefit if attitudes to IT use are complacent or irresponsible. Read More