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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management

native american student support services  ERP for service industry, erp for service providers, service business erp software, erp services, service management erp, enterprise resource planning for service industries, compare erp, erp systems, erp software comparison

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Services Resource Planning: How Integrated PSA, CRM, and Financials Can Transform Your Services Business


Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and planning to resource management, execution, and closing of projects and services.

Services- and project-based organizations make up a larger part of the business landscape today, as the economy has become more service- and project-driven in recent years. This project-driven service economy depends upon knowledge-worker productivity, and accurately predicting this productivity, including the time, skills, materials, and intellectual property that are required to produce favorable client outcomes, can help companies to succeed in a competitive landscape.

Whereas many companies still use standalone accounting, CRM, and PSA solutions that are not integrated, the new SRP applications in the cloud have emerged to remove those silos and manage the entire project lifecycle. Read this white paper to find out more about services resource planning and why professional services businesses need to consider this new type of software to help manage their project lifecycles.

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TEC 2012 ERP for Services Buyer's Guide


ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts.

The scope of this guide makes it practically impossible to describe all the software requirements and offer existing solutions for services organizations of all types and sizes in an extremely diversified and highly specialized market. But the good news is that there are some commonalities among services-oriented companies, and the software solutions that address their needs can be suitable for a broad range of services-based organizations. The majority of services-based businesses, regardless of their market niche, will find their typical business processes covered in this guide. We will discuss the business challenges and pain points that services organizations face in fulfilling their objectives and the need for a specialized enterprise resource planning (ERP) software system to help them address these challenges and enable better decision making.

The primary audience for this buyer’s guide is services organization managers, business subject matter professionals at all levels, IT managers and experts, and consultants in the software selection market space who are directly or indirectly involved in corporate software selection processes, or, at least, influence those who make such decisions. This guide addresses the software needs of services-based companies that fall under the following example categories:

  • Managerial and/or specific consulting services companies
  • Financial services and auditing firms
  • Research organizations
  • Law firms
  • Advertising, public relations, and marketing agencies
  • Customer-specific software development companies
  • Recruitment and staffing companies



Table of Contents


Preface

2012 ERP for Services Buyer’s Guide

Definition of a Services Company

Business Challenges of Services-Oriented Companies

The Need for ERP for Services Software

Conclusion

Product Comparison

TEC Resources

Casebook

Counter-economy Factors Driving North American Steel Fabricator: While Landscape of Energy, Abundance and Employee Competition Defies Prevailing Market Trends, Waiward Steel Taps UNIT4 ERP/Business Change Support to Add $700k (5%) New Annual Profits

IFS Customer Success Story Todd Pacific Shipyards Chart a Course for Success with IFS Applications

Project Insight Customer Success Story NFI Industries

Epicor Customer Success Story Portenntum de Mexico Uses Epicor to Help Streamline Business Process

Thought Leadership by Epicor Increase Enterprise Visibility to Provide a Competitive Edge in Professional Services

KeyedIn Solutions Customer Success Story Pharmaceutical and Health Care Leader Solves Project Control and Health Problems at Division and Country Level


Vendor Directory


Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.



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Business Challenges of Services-oriented Companies


The services provided by services-based organizations as described above are commonly referred to as professional services. Consequently, the software market segment that caters to such businesses and provides specific application products is known as professional services automation (PSA). Another cluster of software packages is very similar in design—project portfolio management for professional services automation (PPM for PSA). This type of software is intended to support business activities similar to those addressed by PSA; it usually originates from a simpler project portfolio management (PPM) system that is expanded with the addition of billing, time tracking, and other PSAspecific activities. Usually PPM for PSA systems lack or do not offer extensive support for back-office processes—financial management of the entire organization, human resources management, purchasing, and so on—as these systems are more focused on project delivery to clients. ERP for Services software, on the other hand, is a broader type of solution that includes support for both project delivery business procedures and backoffice processes that are not visible to clients but are still essential for running a company.

Because of the project-based and people-oriented nature of services organizations, this business segment requires software applications that are capable of supporting servicesoriented business processes and adequately handling multiple internal challenges that are intrinsic to this industry.



Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.

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Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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Grogan Enterprise Services


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Taking Control of Your Business: Growing Profitably in the Professional Services Market


How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best-practice solutions to gain control over every aspect of business—from business development to resource planning to billing. Firms that plan and staff projects by relying on combinations of spreadsheets and management instinct will fall behind.

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Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

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P2E Scanning Services


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Beacon Application Services


Beacon has provided PeopleSoft consulting services since 1992. Today we are an Oracle Platinum Partner, having earned ‘Specialized Partner’ status in PeopleSoft Enterprise Financial Management, PeopleSoft Human Capital Management and PeopleSoft PeopleTools. We have also achieved Oracle Specialization in the Financial Services Industry.

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American Software, Inc


Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications, including enterprise-wide supply chain management (SCM), Internet commerce, financial, and manufacturing packages. e-Intelliprise is a total enterprise resource planning (ERP)/SCM suite, which leverages Internet connectivity and includes multiple manufacturing methodologies. American Software owns 88 percent of Logility, Inc. (NASDAQ: LGTY), a leading supplier of collaborative supply chain solutions. Other wholly-owned subsidiaries include New Generation Computing, a supplier of ERP systems to the textile and apparel industry, Demand Management, Inc., and The Proven Method.

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British American Tobacco Chooses Apriso's FlexNet


British American Tobacco (BAT) has a 10-year working relationship with Apriso, during which time the flexibility, scope of capabilities, and depth of Apriso’s solutions have been realized first hand at six international manufacturing sites. BAT has elected to standardize its operations on Apriso FlexNet, a manufacturing execution system (MES) software solution. By ensuring processes are

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