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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

offshore it outsourcing statistics  , Outsourcing Company , Offshore Outsourcing , Outsourcing Website , Technology Outsourcing , Outsourcing Industry . FOREWORD As described by Mike Atwood, Principal of the Everest Group in his article The Art of Governance: “An outsourcing relationship is like a marriage. The romance of the courtship or the airtight codicils of the prenuptial agreement do not contribute to the ongoing strength of the relationship.” And when it comes to the vitality and longevity of today’s successful outsourcing rel Read More

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » offshore it outsourcing statistics


Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

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Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

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Malta, An Ideal Nearshore Location
Malta is developing as a nearshoring location. Malta's advantages include an educated workforce that is fluent in English, lower wages than Western Europe, and

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Collaborative Teamwork in Outsourcing Scenarios
By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and

offshore it outsourcing statistics  successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project management best practices. Read More
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

offshore it outsourcing statistics   Read More
Offshore Outsourcing
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes

offshore it outsourcing statistics  Outsourcing Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success. Read More
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

offshore it outsourcing statistics  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

offshore it outsourcing statistics  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and Read More
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

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Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

offshore it outsourcing statistics  offshore outsourcing. Examples of offshore locations for the U.S. include China, India, Singapore and South Africa. A Short History Believe it or not, outsourcing began to emerge a few thousand years ago; it started with the production and selling of food, tools and other household supplies. If you go back far enough in the history of humanity, each person or family provided everything for themselves. They gathered their own berries and nuts, hunted their own food, grew their own crops, skinned hides for Read More
Software development outsourcing
Heurística can help companies determine if Mexico is the best option for their outsourcing plans, and then offer a choice of locations. The company can also

offshore it outsourcing statistics   Read More
Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a

offshore it outsourcing statistics  captive facility in an offshore location, what region or country is the most desirable? Why is that region desirable? The company should not only look at price but it should also look at criteria areas such as employee education, employee attrition, language capability, and technical skills. The company should decide what size provider it is looking for, which is part of the risk profile. Should the company select a large, global provider and risk being a small fish in a big pond , or focus on smaller Read More

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