Operational Support

Microsoft Certified Fresh

by A. Turner ... and many others. Operational support and management ISVs include Xevo Corp., Hewlett-Packard Co., Evidian and Full Armor Corp. Tools. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_ADT_08_10_00_1.asp - 9k - 2000-08-10 Summary: On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the growing application hosting market. Application service providers (ASPs) can take advantage of new technical resources, partnerships, licensing and certification programs.

TEC: Customer Care and Billing for Telecommunications (CCBT) ...

... If you have a special access key, enter it here: Testimonials. "Your people, [TEC] and your product [TEC's decision support system] allowed Racal to quickly ... http://ccb.technologyevaluation.com/customer-care-and-billing-tel/ - 39k - 2009-08-31

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... to the customer, putting the customer at the center and integrating such corporate functions as Sales, Marketing, Customer Support, and Field ... Operational CRM. ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif

DLT Solutions, Inc.

... and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support. ... http://directory.technologyevaluation.com/profile.aspx?vid=13495 - 2k

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Over 2,700 companies and organizations in 100 countries deploy Agresso Business World for both operational support and strategic management. ... blog.technologyevaluation.com/.../ - 52k - 2008-01-14

Will Glovia Glow Again Through Its Hub And VARs?

by P.J. Jakovljevic ... scalability along with security. And all provide multi-currency, multi-language, multi-location operational support out of the box. ... http:/.../Research/ResearchHighlights/Erp/2002/09/news_analysis/NA_ER_PJ_09_09_02_1.asp - 23k - 2002-09-09 Summary: While Glovia continues its revamping as a holistic B2B e-business provider for manufacturers and service companies beyond core ERP, its ongoing management reshuffling, its fledgling channel and traction for multiple products will be challenges to be tamed.

Laying the Tracks for the Technology Train

by R. Lynch ... 'Business strategy' refers to how a business will win in its industry, and operational (tactical) strategy refers to specific plans that support the business ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/04/research_notes/MI_EV_RLL_04_10_00_1.asp - 17k - 2000-04-10 Summary: Don’t expect high marks in enabling business initiatives until your company gets its corporate strategy right. This note was based in part from an interview with Norm Smallwood, CEO of Results-Based Leadership.

Architecture-Centered Information Systems In The Manufacturing ...

by Glen B. Alleman ... The transition to production process is a continuation of the incremental deployment. The full training and operational support activities are now deployed. ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/09/research_notes/GA_EV_GBA_09_19_02_1.asp - 31k - 2002-09-19 Summary: Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current and future needs of the business organization. Managing software projects using architecture-centered methodologies must be an intentional step

Outsourcing Service/Outsource Services Evaluation

... Nondisclosure Agreement (NDA) Norway Novell Off-site storage On-site customer premise One-time vulnerability test Operational support Oracle Organization ... http://outsourcing.technologyevaluation.com/it-infrastructure/ - 29k - 2009-04-15

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.