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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsource helpdesk support


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » outsource helpdesk support

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Infor Continues Significant Investments to Support Healthcare Industry Vertical


Infor is one of the leading solution providers making significant investments in its offerings for the healthcare industry vertical. Infor’s solutions have historically been a good fit for healthcare organizations of various sizes, and Infor’s commitment and focus on continuing to meet the needs of this market segment is evident from its recent pursuits in this area.

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Enterprise Mashups to Support Your Business Objectives


Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your employees to contribute substantial strategic value to your organization.

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Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

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How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

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Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?


Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions.

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PC Helps Support


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Triple Creek Announces River to Support Talent Management Infrastructure


The enterprise knowledge sharing software vendor, Triple Creek, launches the social tool River. The tool offers competency-based learning networks across an organization. According to the press release, River attempts to challenge the current "file sharing and friends-and-chatter paradigm," as the tool employs intelligent technology capable to build connections between learners and

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New Mobile Apps and Platform Support for Windows 8 from SAP


The co-located SAPPHIRE NOW and SAP TechEd event in Madrid was the place for SAP to annnounce its plans to deliver six new mobile applications for the recent release of Microsoft's Windows operating system, as well as forthcoming support for Windows 8 apps development within the SAP Mobile Platform. The Windows 8 apps are planned to be available for download from both Windows and SAP Stores. The

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