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Documents related to » outsourced help desk software


PSINet and HP ~ OpenMail as an Outsourced Global Messaging
We expect the plan to be a moderate success in Europe. We have no expectations of success within the United States

OUTSOURCED HELP DESK SOFTWARE: ~ OpenMail as an Outsourced Global Messaging PSINet and HP ~ OpenMail as an Outsourced Global Messaging P. Hayes - April 7, 2000 Read Comments Event Summary PARIS (BUSINESS WIRE) - Internet Super Carrier PSINet (NASDAQ:PSIX) and Hewlett-Packard Company (NYSE:HWP) announced they will offer hosted, business-class messaging and collaboration e-services. The announcement was made at E-Services World. The new Global Enterprise Messaging Service (GEMS) is scheduled to be available from the end of March from
4/7/2000

BUY.COM Called 911 For Help
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

OUTSOURCED HELP DESK SOFTWARE: BUY.COM Called 911 For Help BUY.COM Called 911 For Help A. Turner - February 25, 2000 Read Comments Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com s Application Service Provider (ASP) model, BUY.COM s new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support
2/25/2000

The Keys to Successful Integration for Outsourced Service Providers
Building, maintaining, and leveraging customer data feeds is expensive and difficult. Customer data can be sent in a variety of formats, using a number of delivery methods. Amid this variety of data, outsourced service providers must be able to provide high-speed “provisioning” of customers. Businesses capable of accepting customer data regardless of format will thus have a significant competitive edge.

OUTSOURCED HELP DESK SOFTWARE: to Successful Integration for Outsourced Service Providers The Keys to Successful Integration for Outsourced Service Providers Source: Pervasive Software Document Type: White Paper Description: Building, maintaining, and leveraging customer data feeds is expensive and difficult. Customer data can be sent in a variety of formats, using a number of delivery methods. Amid this variety of data, outsourced service providers must be able to provide high-speed “provisioning” of customers. Businesses capable
10/27/2006 4:30:00 PM

How to Succeed with Outsourced Product Development
The process of outsourcing software development offshore has come a long way since the mid-to-late 1990s, the heyday of Y2K remediation. Offshore vendors who cut their teeth on Y2K and legacy applications developed best-in-class quality processes and evolved to look more like the large US-based systems integrators. At the same time, thousands of new services firms entered the market to serve the needs of specific industries, address particular business processes, or offer specialized technical skills.

OUTSOURCED HELP DESK SOFTWARE: How to Succeed with Outsourced Product Development How to Succeed with Outsourced Product Development Source: Trigent Document Type: White Paper Description: The process of outsourcing software development offshore has come a long way since the mid-to-late 1990s, the heyday of Y2K remediation. Offshore vendors who cut their teeth on Y2K and legacy applications developed best-in-class quality processes and evolved to look more like the large US-based systems integrators. At the same time, thousands of new
6/23/2005 2:10:00 PM

The Impact of Electronic Parts Catalogs on Parts Identification and Sales
Your customers, service technicians, and equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever-increasing amount of technical content and parts information is making an electronic one-stop-shop tool essential. An electronic parts catalog can help your company attain two critical business goals—an increase in customer satisfaction and aftermarket parts sales.

OUTSOURCED HELP DESK SOFTWARE: The Impact of Electronic Parts Catalogs on Parts Identification and Sales The Impact of Electronic Parts Catalogs on Parts Identification and Sales Source: Enigma Document Type: White Paper Description: Your customers, service technicians, and equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever-increasing amount of technical content and parts information is making an electronic one-stop-shop tool essential. An electronic parts catalog
7/6/2007 3:17:00 PM

TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center t...

OUTSOURCED HELP DESK SOFTWARE: TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software Merchandising Systems Evaluation Center t... /> Merchandising Systems Evaluation Center t... /> TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center
6/27/2007

Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better
Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric,...

OUTSOURCED HELP DESK SOFTWARE: Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better Pittsburgh, PA (PRWEB) July 14, 2005 Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric, locally focused, value-added business solutions for those seeking IT and ERP functional and technical
7/14/2005

Five Ways ERP Can Help You Implement Lean
Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize that enterprise resource planning (ERP) and lean work together very well. In this paper, read about how five lean principles are supported and enhanced by comprehensive information control and the management tools that one end-to-end enterprise software suite delivers.

OUTSOURCED HELP DESK SOFTWARE: Five Ways ERP Can Help You Implement Lean Five Ways ERP Can Help You Implement Lean Source: Epicor Document Type: White Paper Description: Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize that enterprise resource planning (ERP) and lean work together very well. In this paper, read about how five lean principles are supported and enhanced by comprehensive information control and the management
4/27/2012 9:28:00 AM

Sales Performance Management
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management. A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market—and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers—and boost your profit margins.

OUTSOURCED HELP DESK SOFTWARE: Sales Performance Management Sales Performance Management Source: SAP Document Type: White Paper Description: A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market—and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers—and
12/20/2007 2:03:00 PM

How Informal Learning Can Help Employees Educate Employees
How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools, such as wikis, blogs, video capturing and editing applications, and virtual worlds, have a greater chance of creating a successful learning process. The question is not whether you can benefit from informal learning initiatives, but how to implement them successfully.

OUTSOURCED HELP DESK SOFTWARE: How Informal Learning Can Help Employees Educate Employees How Informal Learning Can Help Employees Educate Employees Source: Saba Software Document Type: White Paper Description: How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools, such as wikis, blogs, video capturing and editing applications, and virtual worlds, have a greater chance of creating a successful learning process. The question is not
8/19/2008 9:30:00 AM

Software Assessment Powered by Innovative Technology at Newport Corporation
When Newport Corporation needed an integrated business system, it enlisted CSCG to help evaluate existing enterprise resource planning (ERP) solutions. CSCG leveraged innovative software assessment tools to help make a selection decision at a savings of $50,000 in project costs, mitigating risk by delivering key reporting capabilities based on impartial data. This case study shows how it was done.

OUTSOURCED HELP DESK SOFTWARE: Software Assessment Powered by Innovative Technology at Newport Corporation Software Assessment Powered by Innovative Technology at Newport Corporation Source: Newport Corporation, Computer Systems Consulting Group – CSCG Document Type: Case Study Description: When Newport Corporation needed an integrated business system, it enlisted CSCG to help evaluate existing enterprise resource planning (ERP) solutions. CSCG leveraged innovative software assessment tools to help make a selection decision at a
6/22/2006 3:03:00 PM


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