X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 outsourced help desk


MCI WorldCom and Critical Path Power into Outsourced Messaging
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50

outsourced help desk  Support: Verify that the outsourced help desk has been sufficiently trained and is technically competent to handle any issues that may arise. Also determine the average response time to a typical problem ticket. If you can't get the support you need, you are looking at the wrong vendor. MCI WorldCom and Critical Path score well in all of the above areas, offering all aspects of Exchange functionality with a virtually unmatched infrastructure. In addition, their product cost offerings are par for the

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Start Now

Documents related to » outsourced help desk

TurtleSpice ERP! (Week 1)


Welcome to TurtleSpice ERP, our new series on software selection! We’ll follow one company’s software selection process, from beginning to end—with your help. In fact, the fate of the company’s software selection project is in your hands. Cast your vote at the bottom of the post, and next week I’ll move the scenario forward based on the winning answer.

outsourced help desk   Read More

Job Scheduling Maze in Distributed IT Landscapes - Part 1


We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word "batch" as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution

outsourced help desk   Read More

Six Important Skills Needed in PEO


The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve business objectives such as reducing time to market or lowering costs. Choosing the wrong set of skills can lead to subpar outcomes and mire companies in regret. Ensuring that your projects are in good hands makes the difference between failure and success. Find out why.

outsourced help desk   Read More

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

outsourced help desk   Read More

SYSPRO Cloud ERP Can Help You Quit Smoking


SYSPRO recently announced that Freedom Smokeless, a manufacturer of e-cigarettes, has selected SYSPRO ERP software to facilitate growth. According to the California-based company, SYSPRO ERP will be a cloud enterprise resource planning (ERP) implementation in the company’s new factory, where the software will manage manufacturing and facilitate bar code scanning, inventory controls, and product

outsourced help desk   Read More

How ITIL-based IT Help Desk Can Help Small and Medium Businesses


Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

outsourced help desk   Read More

TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions


Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Solution Minds, Australasia’s dominant enterprise software selection consulting company.

outsourced help desk   Read More

United Messaging ~ Ready…Set…Outsource!


We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP Messaging market at 47.5 Million Seats (Probability 70%)

outsourced help desk   Read More

Compaq Buys a Chunk of Inacom - But Will It Help?


As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor.

outsourced help desk   Read More

But, I Thought the ERP System Was Going to Help Us with That!


Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don’t improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision.

outsourced help desk   Read More