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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsourced help desk


MCI WorldCom and Critical Path Power into Outsourced Messaging
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50

outsourced help desk  Support: Verify that the outsourced help desk has been sufficiently trained and is technically competent to handle any issues that may arise. Also determine the average response time to a typical problem ticket. If you can't get the support you need, you are looking at the wrong vendor. MCI WorldCom and Critical Path score well in all of the above areas, offering all aspects of Exchange functionality with a virtually unmatched infrastructure. In addition, their product cost offerings are par for the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Evaluating the Total Cost of Network Ownership


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Six Important Skills Needed in PEO


The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve business objectives such as reducing time to market or lowering costs. Choosing the wrong set of skills can lead to subpar outcomes and mire companies in regret. Ensuring that your projects are in good hands makes the difference between failure and success. Find out why.

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The Challenges of SAP Relationship and User Recommendations


The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range of benefits.

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Job Scheduling Maze in Distributed IT Landscapes - Part 1


We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word "batch" as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution

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ShopSocially to Help Retailers Measure Social Commerce Benefits


ShopSocially, a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can measure the exact incremental business benefits accrued by adding onsite social commerce modules on their e-commerce Web sites. The vendor makes the entire shopping experience more social by adding relevant on-site social modules to an e-commerce Web site.

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The Mobile App Debate-HTML5: Hype or Help?


Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach.

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Help Us Choose the Next TEC Buyer's Guide-Take Our Poll


Recently, we launched a comprehensive buyer’s guide to BI solutions. TEC's buyer’s guides combine analyst insight into various types of enterprise software with state-of-the-market reporting, vendor case studies, solution overviews, and technology directories of hundreds of software products. Now we’d like to know what other kinds of software you’d like help with evaluating. Let us

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HCIMS - Help Desk RFI/RFP Template


Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

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Talent Management in the Coming Decade: How Your HRIS Can Help


Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now more important than ever to make the most out of talent management software to create employee development programs and succession plans. Download this white paper to learn how.

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