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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing buyers  provider-related charges. How are Outsourcing Buyers Responding? Developing and deploying the above process and organizational models is no trivial exercise. Outsourcing buyers, particularly those with an eye toward maximizing cost savings, will ask for proof that the investment is worth it and OM/G can truly preserve the intent of the deal. EquaTerra research, coupled with extensive hands-on buyer experience through its outsourcing management and governance practice, has consistently shown that OM/G Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing buyers


Taking a Reality Check on Today’s Outsourcing Market
Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems

outsourcing buyers  IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing. Read More...
Application Software Outsourcing: Buyers Are Seeking More Expertise from Providers
In a previous blog post, based on TEC’s outsourcing selection criteria, I summarized 6 types of experiences that a buyer should consider when choosing the best

outsourcing buyers  be interesting for both outsourcing buyers and providers. About the Data To come up with a short list of the best-fit providers, users need to answer 14 critical questions in TEC’s Outsourcing Evaluation Center pre-screen questionnaire. Amongst these, four questions are related to the providers’ expertise. These areas of expertise are system development process expertise,  application development expertise  domain expertise, and  technology expertise. Of course, TEC’s selection service goes far Read More...
The Impact of Technology on Cost in Business Process Outsourcing
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant

outsourcing buyers  Cost in Business Process Outsourcing Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers. Read More...
The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

outsourcing buyers  begins looking for an outsourcing provider. Specific Project Model One option is to outsource one or more specific development projects. Companies can outsource entirely new applications, add new modules to existing applications, migrate an application to a new platform, or many other application-related tasks. One of the key benefits to this approach is that there can be a very clear expectation of scope, time, and cost. One of the challenges in obtaining clear expectation is that the buyer has to Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

outsourcing buyers  101 - A Primer Outsourcing 101 - A Primer Featured Author - A.B. Maynard - January 16, 2004 Definitions and Options Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these Read More...
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

outsourcing buyers  Outsourcing Services BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly's specific application development services include full Read More...
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least

outsourcing buyers  the Right Call Center Outsourcing Partner: Canada Builds a Strong Case As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
Nova Outsourcing Services
Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it

outsourcing buyers  Outsourcing Services Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes. Read More...
Application Software Services: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

outsourcing buyers  Competitor Analysis Report The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more. Read More...
Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career

outsourcing buyers  to Engineering Excellence Makes Outsourcing a Success Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices. Read More...
An Indian’s view on the Chindian software outsourcing condition
I was positively staggered to read the article “Should North Americans Send More Software Development Work to China?” Perhaps my opinions are underlined with a

outsourcing buyers  on the Chindian software outsourcing condition I was positively staggered to read the article “ Should North Americans Send More Software Development Work to China? ” Perhaps my opinions are underlined with a bias of the South Indian (you’ll find Bangalore in those parts) variety, a fierce one at that too (which is why I have long abstained from writing the article “Why Indian outsourcing is the next best thing to sliced bread”). Nevertheless, I maintain that the article does not present an Read More...
Infrastructure Management Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

outsourcing buyers  Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. Read More...
Checklist for Phone System Buyers
Are you in the market for a business phone system? With the broad array of features available in phone systems today and the full spectrum of providers who sell

outsourcing buyers  for Phone System Buyers Are you in the market for a business phone system? With the broad array of features available in phone systems today and the full spectrum of providers who sell them, purchasing a new phone system for your business can be a daunting task. Read these condensed best practices to get the right information and ask phone system vendors specific, detailed questions to make the optimal decision to meet your communication needs. Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

outsourcing buyers  a result, companies considering outsourcing the management of their information security are understandably wary. Gartner predicts that more MSSP organizations will fail, and numerous mergers and acquisitions will take place before the market settles. For this reason, it is imperative that organizations take precautions to thoroughly analyze potential MSS vendors. As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable Read More...

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