Featured Documents related to » outsourcing customer management services

Outsourcing Evaluation Center
Define your software requirements for Outsourcing, see how vendors measure up, and choose the best solution.

Outsourcing RFP Templates
RFP templates for Outsourcing help you establish your selection criteria faster, at lower risks and costs.

Order Management RFP Templates
RFP templates for Order Management help you establish your selection criteria faster, at lower risks and costs.

Documents related to » outsourcing customer management services

Remote IT Management
Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring security, compliance, and more. Under this sort of pressure, IT managers and managed service providers must have flexible access to powerful tools and an ability to share the data those tools rely on. Software as a service (SaaS)-based tools can help—find out how.

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10/1/2008 12:11:00 PM

Intelligent Workload Management
Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology.

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2/28/2011 11:18:00 AM

Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.

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12/21/2010 10:55:00 AM

Master Data Management
It’s common to hear that master data management (MDM) projects are difficult to initiate. But pairing up an MDM project with another initiative already on your organization’s priority list might be easier than you think. Find out some of the basics surrounding MDM itself, including what MDM can refer to, as well as how to couple it with other projects that may already have momentum in your organization.

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6/26/2008 7:52:00 PM

Learning Management Systems (LMS) Showdown: Saba vs. Sumtotal
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown pits two major learning management system vendors against each other, head-to-head: Saba Software and SumTotal Systems. I hope you find this LMS Showdown helpful and informative. I welcome all your comments and questions at showdown@technologyevaluation.com.

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1/12/2009

Warehouse Management Systems by the Numbers
When it comes to warehouse management systems (WMS), the stats are both shocking and thought-provoking. And although you don't see these stats in the marketing brochures of WMS vendors, you need to think about them before you purchase a WMS.

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9/22/2006

Best Practices for Role Management
Role management is becoming recognized as an essential aspect of an organization's identity management and security. But role management goes well beyond simply assigning passwords or user IDs. You must also manage and govern the roles related to the core business activities of your organization. Start by looking at key considerations for choosing a role management solution, and benefit from suggested best practices.

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2/29/2008 4:50:00 PM

Remote Workers and Document Management
The Internet allows us to access information from anywhere in the world. However, access to documents is a barrier to many remote workers and travelers who rely on people in the office to retrieve files from cabinets and fax or e-mail those documents. Learn how document management systems (DMSs) can help create, manage, audit, and retain documents in a company-wide, controlled, and remotely accessible filing structure.

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4/23/2009 5:02:00 PM

Network Performance Management Comes of Age
Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture, and protocol analysis to provide an application-aware view of the network. Now you can see the path of applications as they traverse the network, and get a user’s eye view of availability and performance. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges.

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1/4/2012 4:42:00 PM

Effective Labor Management Provides Big Payback
Find out how in top five reasons for a labor management project.

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12/21/2009

Real-time Global Trade Management
As countries frequently increase and revise border security protocols, participating in global trade has become increasingly complex. Compliance and supply chain managers can no longer solely rely on personal knowledge and paper-based processes to effectively plan and manage global trade. You must have real-time access to critical trade information and the ability to automate global trade management processes. Learn more.

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10/3/2008 9:38:00 AM