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Documents related to » outsourcing inbound call center services


Offshore Outsourcing
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success.

OUTSOURCING INBOUND CALL CENTER SERVICES: Offshore Outsourcing Offshore Outsourcing Source: Aalpha Document Type: White Paper Description: Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success. Offshore Outsourcing style= border-width:0px; />  
8/5/2008 3:12:00 PM

Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more.

OUTSOURCING INBOUND CALL CENTER SERVICES: Accelerated Outsourcing Accelerated Outsourcing Source: EquaTerra Document Type: White Paper Description: Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find
9/17/2008 2:52:00 PM

Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs.

OUTSOURCING INBOUND CALL CENTER SERVICES: Outsourcing Corporate Tax Services Outsourcing Corporate Tax Services Source: Anybill Document Type: White Paper Description: In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Outsourcing Corporate Tax Services style= border-width:0px; />   comments powered by Disqus Related Keywords:   tax compliance,   tax
8/6/2010 5:12:00 PM

Outsourcing for SMBs without Compromising your Sanity
Outsourcing for SMBs without Compromising your Sanity. Acquire IT Reports Related To Outsourcing Strategy for SMBs. Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

OUTSOURCING INBOUND CALL CENTER SERVICES: Outsourcing for SMBs without Compromising your Sanity Outsourcing for SMBs without Compromising your Sanity Source: inek Document Type: White Paper Description: Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor
5/30/2008 5:47:00 PM

The Role of Outsourcing in Responding to Opportunities and Challenges from Globalization
Recent EquaTerra market research finds a consensus among western business leaders that increased globalization is inevitable—and that it will generally be beneficial. Quickly and efficiently leveraging opportunities created by globalization is the best way to avoid being overwhelmed by its challenges. Learn how to compare buyer and service provider data and get insight into developing a responsive global strategy.

OUTSOURCING INBOUND CALL CENTER SERVICES: The Role of Outsourcing in Responding to Opportunities and Challenges from Globalization The Role of Outsourcing in Responding to Opportunities and Challenges from Globalization Source: EquaTerra Document Type: White Paper Description: Recent EquaTerra market research finds a consensus among western business leaders that increased globalization is inevitable—and that it will generally be beneficial. Quickly and efficiently leveraging opportunities created by globalization is the best way to avoid being
9/17/2008 3:34:00 PM

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

OUTSOURCING INBOUND CALL CENTER SERVICES:
2/20/2009 3:54:00 PM

Lean as a Response to Global Outsourcing Challenges
Has global outsourcing run its course for your business? See whether the lean production model can help you grow your company while keeping it home. The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

OUTSOURCING INBOUND CALL CENTER SERVICES: a Response to Global Outsourcing Challenges Lean as a Response to Global Outsourcing Challenges Aleksey Osintsev - January 26, 2011 Read Comments The last few decades have witnessed dramatic changes in the manufacturing and global logistics landscape. Organizations in the highly developed and diversified manufacturing industry have shifted into a service-oriented industry, with product manufacturing becoming almost a rarity (with the exception of food processing companies, defense-oriented companies, car
1/26/2011 4:50:00 PM

Outsourcing Management Software Tools: An Executive Point of View
Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor governance—after the deal is signed. For this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors. Where and how do they work? And what is the cost in terms of time and money?

OUTSOURCING INBOUND CALL CENTER SERVICES: Outsourcing Management Software Tools: An Executive Point of View Outsourcing Management Software Tools: An Executive Point of View Source: EquaTerra Document Type: White Paper Description: Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor governance—after the deal is signed. For this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors.
12/19/2006 2:38:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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11/13/2007 5:13:00 PM

Sarbanes-Oxley and Its Impact on IT Outsourcing
The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices.

OUTSOURCING INBOUND CALL CENTER SERVICES: Its Impact on IT Outsourcing Sarbanes-Oxley and Its Impact on IT Outsourcing Source: OneNeck Document Type: White Paper Description: The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines throug
8/27/2007 10:30:00 AM

Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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6/7/2011 10:00:00 AM


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