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Documents related to » quadrant for help desk outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

QUADRANT FOR HELP DESK OUTSOURCING: Outsourcing 101 - A Primer Outsourcing 101 - A Primer A.B. Maynard - January 16, 2004 Read Comments Outsourcing 101 - A Primer Featured Author - A.B. Maynard - January 16, 2004 Definitions and Options Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing
1/16/2004

Sunny Malta as an Nearshore IT Outsourcing Location
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

QUADRANT FOR HELP DESK OUTSOURCING: Sunny Malta as an Nearshore IT Outsourcing Location Sunny Malta as an Nearshore IT Outsourcing Location Source: Crimsonwing Document Type: White Paper Description: Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing
2/13/2006 8:24:00 AM

Outsourcing Challenges: Avoid the Pitfalls
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

QUADRANT FOR HELP DESK OUTSOURCING: Outsourcing Challenges: Avoid the Pitfalls Outsourcing Challenges: Avoid the Pitfalls Source: Estrella Partners Group LLC Document Type: White Paper Description: Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations.
7/17/2009 3:18:00 PM

Who Benefits from Outsourcing?
Who Benefits from Outsourcing? Read Free White Papers or Case Studies In Relation To the Benefits of Outsourcing. While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

QUADRANT FOR HELP DESK OUTSOURCING: Who Benefits from Outsourcing? Who Benefits from Outsourcing? Source: Intetic Co. Document Type: White Paper Description: While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for
8/28/2009 9:42:00 AM

Outsourcing for SMBs without Compromising your Sanity
Outsourcing for SMBs without Compromising your Sanity. Acquire IT Reports Related To Outsourcing Strategy for SMBs. Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

QUADRANT FOR HELP DESK OUTSOURCING: Outsourcing for SMBs without Compromising your Sanity Outsourcing for SMBs without Compromising your Sanity Source: inek Document Type: White Paper Description: Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor
5/30/2008 5:47:00 PM

How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how.

QUADRANT FOR HELP DESK OUTSOURCING: How to Ensure IT Outsourcing Value in the Public Sector How to Ensure IT Outsourcing Value in the Public Sector Source: EquaTerra Document Type: White Paper Description: In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing
2/15/2008 2:29:00 PM

Top ERP for Oil & Gas 2012
Top ERP for Oil & Gas 2012. There are several new ERP systems designed for the Oil and Gas Industry, and here's your chance to compare them quickly...

QUADRANT FOR HELP DESK OUTSOURCING: Top ERP for Oil & Gas 2012 Top ERP for Oil & Gas 2012 There are several new ERP systems designed for the Oil and Gas Industry, and here s your chance to compare them —quickly and easily. TEC s ERP comparison reports make it easy for you to research and compare ERP solutions from industry leaders like IFS, Microsoft, Oracle, and SAP. Which ERP is best for your Oil and Gas operation? To find out, simply select 3 solutions from a list, and you ll get your fast, free comparison. If you wish, you can also
5/29/2012 1:00:00 PM

Manugistics To Help Amazon.com In Global Expansion
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.

QUADRANT FOR HELP DESK OUTSOURCING: Manugistics To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion Steve McVey - June 15, 2000 Read Comments S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the
6/15/2000

The World in Crisis: A Report on the Impact on Global Outsourcing Relations
As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.

QUADRANT FOR HELP DESK OUTSOURCING: The World in Crisis: A Report on the Impact on Global Outsourcing Relations The World in Crisis: A Report on the Impact on Global Outsourcing Relations Source: International Institute for Outsource Management Document Type: White Paper Description: As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing.
10/7/2008 10:37:00 AM

Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering with an outsourcing provider.

QUADRANT FOR HELP DESK OUTSOURCING: Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors Ashfaque Ahmed - December 1, 2005 Read Comments Introduction Software development and implementation outsourcing, and business process outsourcing has been big buzzwords for the past five years, and everyone seems to want to get on the outsourcing bandwagon . Some large vendors have even gone ahead to set up their own development centers
12/1/2005

Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result.

QUADRANT FOR HELP DESK OUTSOURCING: Drive Value with Outsourcing Management Tools Drive Value with Outsourcing Management Tools Source: EquaTerra Document Type: White Paper Description: There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent
12/19/2006 2:43:00 PM


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