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Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

remote support helpdesk  help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required manual intervention. Read More...
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Documents related to » remote support helpdesk


Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

remote support helpdesk  in Asia and other remote regions, a Web-based Q2O tool is virtually imperative, since industrial machinery users, distributors, and manufacturers can all benefit tremendously from using the Web to collaborate around the globe. With information flowing faster and more efficiently throughout the specification, bidding, ordering, and service processes, users will get the information and equipment they need much more rapidly. On the other hand, manufacturers and distributors will be able to sell their Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

remote support helpdesk  solutions, for example, provide remote oi ce solutions to individual agents such as at-home workers, enhance a company's l exibility to manage peak loads and provide 24/7 service and optimize resources by distributing skills across a wide geographic area. Cost If you plan on keeping a tight rein on your company's purse strings, then contact-center technology probably isn't in the cards. Warned DeSalles of Frost & Sullivan, Even a small call center is going to be a million dollars. As for those Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

remote support helpdesk  savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to third level (L3) support. This is when an on-site technician must go to the client site and physically change hardware parts or peripherals in order to close out the ticket. Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an agreement a company makes Read More...
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

remote support helpdesk  IT resourcing, and on-demand remote services. The partnership marks the fact that the SaaS market has moved beyond just CRM, and is now offering solutions for verticals such as manufacturing to enable them to realize the benefits of SaaS. The press release also adds that [t]he alliance will cover business in North America and Europe, Europe, Middle East, and Africa (EMEA), where both Bluewolf and BigMachines have local presences. Along similar lines has been BigMachines' relationship with eLogic Group Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

remote support helpdesk  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

remote support helpdesk  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
The Evolution of Remote Office Backup: From Tapes and Agents to Tapeless and Agentless
Any geographically distributed business with three or more remote sites has likely dealt with tape-based backup systems. If this sounds like your business, then

remote support helpdesk  Evolution of Remote Office Backup: From Tapes and Agents to Tapeless and Agentless Any geographically distributed business with three or more remote sites has likely dealt with tape-based backup systems. If this sounds like your business, then you certainly understand the complexities involved with managing growing data—not to mention the risks. The good new is that an agentless, multisite backup and recovery software solution is available that can offer a high-speed alternative to tape-based Read More...
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

remote support helpdesk  'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on Read More...
Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

remote support helpdesk  of Novell's Announced Support for Sun's Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun's newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More...
Compliance: Is Remote Office Data Your Achilles Heel?
Would spending millions of dollars and countless hours securing your data center be enough for it to pass a compliance audit? While many businesses work hard at

remote support helpdesk  Is Remote Office Data Your Achilles Heel? Would spending millions of dollars and countless hours securing your data center be enough for it to pass a compliance audit? While many businesses work hard at securing their data centers, they often forget to secure remote office data. With the consequences of non-compliance ranging from financial penalties to job loss and worse, it could mean the end of your business. Don’t let compliance become your Achilles heel. Read More...
Remote Vendor Access: Not All Access Should Be Treated Equally
Many companies have already invested heavily in solutions that provide remote access solutions to their employees, and are now looking to leverage those

remote support helpdesk  in solutions that provide remote access solutions to their employees, and are now looking to leverage those solutions for their remote vendors. But what works for your employees might not work for your vendors—and the wrong solution can introduce security risks, from viruses to unauthorized access and noncompliance. Learn about the different access requirements for vendors. Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

remote support helpdesk  Plains Taps The Web To Deliver Product Support Great Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Read More...
Choosing the Right ERP Solution to Support a Global Business
Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The

remote support helpdesk  the Right ERP Solution to Support a Global Business Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The choice of configuration can have a profound impact on visibility across the organization, as well the cost and complexity of implementing and supporting the solution. This white paper describes the three principal choices. Read More...
SSA Seeks Support from Synquest


remote support helpdesk  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource Read More...

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