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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 remote support helpdesk


Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

remote support helpdesk  help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required manual intervention.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » remote support helpdesk

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

remote support helpdesk  solutions, for example, provide remote oi ce solutions to individual agents such as at-home workers, enhance a company's l exibility to manage peak loads and provide 24/7 service and optimize resources by distributing skills across a wide geographic area. Cost If you plan on keeping a tight rein on your company's purse strings, then contact-center technology probably isn't in the cards. Warned DeSalles of Frost & Sullivan, Even a small call center is going to be a million dollars. As for those Read More

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix


BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

remote support helpdesk  in Asia and other remote regions, a Web-based Q2O tool is virtually imperative, since industrial machinery users, distributors, and manufacturers can all benefit tremendously from using the Web to collaborate around the globe. With information flowing faster and more efficiently throughout the specification, bidding, ordering, and service processes, users will get the information and equipment they need much more rapidly. On the other hand, manufacturers and distributors will be able to sell their Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

remote support helpdesk  savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to third level (L3) support. This is when an on-site technician must go to the client site and physically change hardware parts or peripherals in order to close out the ticket. Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an agreement a company makes Read More

Quote-to-order: A Newcomer Causes a Stir in the Market


A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since left the market.

remote support helpdesk  IT resourcing, and on-demand remote services. The partnership marks the fact that the SaaS market has moved beyond just CRM, and is now offering solutions for verticals such as manufacturing to enable them to realize the benefits of SaaS. The press release also adds that [t]he alliance will cover business in North America and Europe, Europe, Middle East, and Africa (EMEA), where both Bluewolf and BigMachines have local presences. Along similar lines has been BigMachines' relationship with eLogic Group Read More

Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

remote support helpdesk  Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved Read More

True Digital Dashboards and Support Strategic Effectiveness


Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization.

remote support helpdesk  Digital Dashboards and Support Strategic Effectiveness Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization. Read More

Online Travel Company Empowers Remote Workers with Messaging Solution


As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more.

remote support helpdesk  Travel Company Empowers Remote Workers with Messaging Solution As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more. Read More

Brio Technology Expands Support for WML and XML


Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying languages for its entire suite of products. These features will initially be incorporated into Brio.Report 6.0, which is currently in beta testing.

remote support helpdesk  broader audience of local, remote and mobile end users. The introduction of first XML and now WML into the Brio product line provides Brio with an opportunity to help define how companies communicate and leverage shared information throughout the virtual enterprise, stated John Schroeder, executive vice president, products and services at Brio Technology. We expect our efforts to be well received by both our customer and partner base as they look to tap into the millions of PDA devices and cell Read More

The Agentless Backup/Recovery Architecture: How It Works to Reduce Costs, Bolster Security, and Simplify Scaling in Remote Office Environments


IT managers today face plenty of problems when it comes to protecting remote office data—problems that agentless architecture could eliminate. Many organizations outsource their data protection, which can be costly. But an agentless architecture disk-to-disk (D2D) software solution can offer your business bottom-line benefits that range from lower administrative costs to pay-as-you-grow scalability and increased security.

remote support helpdesk  and Simplify Scaling in Remote Office Environments IT managers today face plenty of problems when it comes to protecting remote office data—problems that agentless architecture could eliminate. Many organizations outsource their data protection, which can be costly. But an agentless architecture disk-to-disk (D2D) software solution can offer your business bottom-line benefits that range from lower administrative costs to pay-as-you-grow scalability and increased security. Read More

Triple Creek Announces River to Support Talent Management Infrastructure


The enterprise knowledge sharing software vendor, Triple Creek, launches the social tool River. The tool offers competency-based learning networks across an organization. According to the press release, River attempts to challenge the current "file sharing and friends-and-chatter paradigm," as the tool employs intelligent technology capable to build connections between learners and

remote support helpdesk  Creek Announces River to Support Talent Management Infrastructure The enterprise knowledge sharing software vendor, Triple Creek, launches the social tool River . The tool offers competency-based learning networks across an organization. According to the press release, River attempts to challenge the current file sharing and friends-and-chatter paradigm, as the tool employs intelligent technology capable to build connections between learners and appropriate learning resources. In so doing it Read More

PC Helps Support


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

remote support helpdesk  Helps Support Read More

SAP Extends Maximum Attention to More of its Services and Support Customers


SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development.

remote support helpdesk  Extends Maximum Attention to More of its Services and Support Customers SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development. Read More

Enabling Enterprise Tape Library Support for Microsoft DPM 2007


Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes.

remote support helpdesk  Enterprise Tape Library Support for Microsoft DPM 2007 Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes. Read More

LTCH Picks Spinnaker for SAP Third-party Support


My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support, a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that Swiss manufacturer

remote support helpdesk  Picks Spinnaker for SAP Third-party Support My  recent blog post  said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support , a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP Read More