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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

results oriented it support resume  improved customer experience, which results in more references and increased sales opportunities. Our customers are our best salespeople, says Vince Taravella, director of channel sales at VAI. If you look at what makes us successful as a sales organization, it is the quality of our references. And by making our customers happy, our new portal has absolutely increased our sales revenue. If we have a large pool of happy customers that have a great story to tell about how effectively we managed and Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » results oriented it support resume


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

results oriented it support resume  productivity and bottom line results. At the same time, GE reenergized the Six Sigma program with an “At The Customer, For The Customer” campaign. Six Sigma projects were identified and launched to directly improve some aspect of the customer’s business. In 2001 GE initiated more than 3,000 Six Sigma projects in the airline industry (1,500 since September 11), which were targeted to achieve $400 million in savings for their customers who were contending with crisis and change. Similarly, GE Medical Read More...
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

results oriented it support resume  because its solution calculated results at the plan level rather than at the transaction level. You could refer to this as “macro plan modeling”—enabling users to forecast plan costs at the plan level (many enterprise incentive management [EIM] vendors do that too, but driven by transaction detail). What Makana could not do was “micro plan modeling,” which examines the effect of plan design at the payee level. Arguably, with the macro-only approach, users can design plans that fit their Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

results oriented it support resume  data, and experience the results. Show them how their work fits into the whole picture. Supply easy-to-understand training manuals to help maintain knowledge. Train the whole organization. Schedule training classes so you don't interfere with daily work. Start training before go live starting with key users and maintain a training schedule a few days or weeks after go-live. Keep a log of who was trained. Often, management are left out of the training phase because of their demanding schedule, their ego, Read More...
An Unusual Human Capital Management Suspect
With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality with planned integration to its

results oriented it support resume  time-consuming, paper-intensive process which results in low engagement during the early days of employment. In the demonstration, a new recruit in the information technology (IT) department has accepted an offer of employment, and needs to become registered in the company's systems. The HR administrator completes an online job hire wizard in the aforementioned Infor e-Recruitment module, and this automatically creates an employee record in Infor HCM 2.0. For speed and efficiency when on-boarding new Read More...
PC Helps Support


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Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

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Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

results oriented it support resume  compare computer and software industry,it solution,computer software,software evaluation,software solution benefits,it software comparison,new technologies,new business models,technology practices,software companies,software industry experience challenges,technological changes,software test tools,bi and bpm systems. Read More...
Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors
Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment

results oriented it support resume  ERP sustainability,green IT,ERP big data,green IT solutions,inventory movement,sustainability regulations Read More...
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

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It Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers
One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering

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Dealership Management System: What Is It and Who Needs It?
What Is a DMS?When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine

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Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

results oriented it support resume  antivirus software,support scams,ESET,service support scams Read More...
Outsourcing--IT Infrastructure RFI/RFP Template
Employee Information,IT Facility and Data Center Operation,Distributed Technology Operation,Network and Communications Service,Business Continuity and

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