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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 results oriented it support resume


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

results oriented it support resume  improved customer experience, which results in more references and increased sales opportunities. Our customers are our best salespeople, says Vince Taravella, director of channel sales at VAI. If you look at what makes us successful as a sales organization, it is the quality of our references. And by making our customers happy, our new portal has absolutely increased our sales revenue. If we have a large pool of happy customers that have a great story to tell about how effectively we managed and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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An Unusual Human Capital Management Suspect


With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality with planned integration to its flagship enterprise resource planning and extensions solutions, so that customers can better align HCM initiatives with overall business strategy.

results oriented it support resume  time-consuming, paper-intensive process which results in low engagement during the early days of employment. In the demonstration, a new recruit in the information technology (IT) department has accepted an offer of employment, and needs to become registered in the company's systems. The HR administrator completes an online job hire wizard in the aforementioned Infor e-Recruitment module, and this automatically creates an employee record in Infor HCM 2.0. For speed and efficiency when on-boarding new Read More
Oco, Inc

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

results oriented it support resume  productivity and bottom line results. At the same time, GE reenergized the Six Sigma program with an “At The Customer, For The Customer” campaign. Six Sigma projects were identified and launched to directly improve some aspect of the customer’s business. In 2001 GE initiated more than 3,000 Six Sigma projects in the airline industry (1,500 since September 11), which were targeted to achieve $400 million in savings for their customers who were contending with crisis and change. Similarly, GE Medical Read More

A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)


Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.

results oriented it support resume  because its solution calculated results at the plan level rather than at the transaction level. You could refer to this as “macro plan modeling”—enabling users to forecast plan costs at the plan level (many enterprise incentive management [EIM] vendors do that too, but driven by transaction detail). What Makana could not do was “micro plan modeling,” which examines the effect of plan design at the payee level. Arguably, with the macro-only approach, users can design plans that fit their Read More

Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

results oriented it support resume  data, and experience the results. Show them how their work fits into the whole picture. Supply easy-to-understand training manuals to help maintain knowledge. Train the whole organization. Schedule training classes so you don't interfere with daily work. Start training before go live starting with key users and maintain a training schedule a few days or weeks after go-live. Keep a log of who was trained. Often, management are left out of the training phase because of their demanding schedule, their ego, Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

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BCS-IT


BCS-IT is no longer in business. Please put it and asset offline. Thanks,

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Compaq Partners with Red Hat in Linux Support Deal


Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

results oriented it support resume  compac,compag,compaq,difference between free software and open source,free and open source,free and open source software,open source,open source and free software,open source development,open source software,perspectives on free and open source software,presario,red hat backup software,red hat linux software,red hat software Read More

ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

results oriented it support resume  itil implementation,service and support conditions,itil implementation plan,itil implementation roadmap,itil implementation project,itil implementation guide,itil implementation plan template,itil implementation strategy,itil implementation project plan,itil implementation steps,itil implementation templates,itil implementation checklist,benefits of itil implementation,itil implementation approach Read More

Columbus IT (USA)


Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft's global Retail Partner of the Year and Manufacturing and Distribution Partner of the Year - Finalist.

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Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

results oriented it support resume  software support and maintenance,enterprise applications,software licensing,on demand,pricing strategy,information technology,IT,service repair contracts,service replacement contracts,profit and loss,P&L,maintenance fees,consumer price index,CPI,product licenses Read More

Elitser IT Solutions India


For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States (US), Indonesia, the Philippines, Dubai, and Vietnam.

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Supply Chain RFID: How It Works and Why It Pays




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