Self Service

The Quest for the Right Self-service Model: Enterprise Content ...

by Hans Mercx ... The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?? Featured Author - Hans Mercx - December 12, 2007. ... http:/.../Research/ResearchHighlights/ContentManagement/2007/12/research_notes/MI_CO_XHM_12_12_07_1.asp - 20k - 2007-12-12 Summary: Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... KM accommodates self-service, meaning a customer can access a pool of public information that a company accumulates about itself, without the need for live ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

META4

... Employee Self Service, Employee Self Service, Employee Self Service HCM, HCM, HCM HICM, HICM, HICM hr, hr, hr HRMS, HRMS, HRMS knowledge management, knowledge ... http://directory.technologyevaluation.com/profile.aspx?vid=14835 - 3k

Helpdesk LLC

... Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the ... http://directory.technologyevaluation.com/profile.aspx?vid=11173 - 3k

Integral Systems, Inc.

... Benefits Management Consulting Services, Consulting Services, Consulting Services Employee Self Service, Employee Self Service, Employee Self Service HR and ... http://directory.technologyevaluation.com/profile.aspx?vid=11800 - 3k

Human Resources (HR): Accero Cyborg by Accero

... The Accero Cyborg Self Service solution (formerly Cyborg Interactive Workforce) consists of three modules, all fully integrated with the Accero Cyborg HCM suite ... http://vs.technologyevaluation.com/software/95-25503/Human-Resources-HR/Accero-Accero-Cyborg.html - 6k - 2009-11-18

ADEQUASYS

... ALLEGRO handles employee relations by giving secure self-service access to all the key company players: HRM, directors, logistics, IT department, managers, and ... http://directory.technologyevaluation.com/profile.aspx?vid=12003 - 4k

Human Resources (HR): NuViewHR product suite by NuView Systems ...

... HR) management solution that for administering HR and benefits programs, recruiting, training and development, and performance monitoring using self-service. ... http:/.../software/95-11687/Human-Resources-HR/NuView-Systems-Inc-NuViewHR-product-suite.html - 6k - 2009-11-18