Service Life Cycle Management

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... barriers across the customer life cycle, from targeting ... at reducing implementation costs for service providers and ... Amdocs Order Management 6. A scalable order ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

On-demand Product Life Cycle Management: Not Just for Small to ...

by Michael Bittner ... Software-as-a-service (SaaS) is gaining momentum. In accordance with this trend, the product lifecycle management (PLM) market is set to follow the path of ... http:/.../Research/ResearchHighlights/PLM/2006/03/research_notes/TU_PL_MB_03_06_06_1.asp - 14k - 2006-03-06 Summary: Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off.

Supply Chain Management: Morphing the Functional Scope of Service ...

by P.J. Jakovljevic and Olin Thompson ... 3. Service Life Cycle Management. The Morphing Functional Scope of Service Parts SCM. There are ... Service Life Cycle Management. This brings ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_30_05_1.asp - 25k - 2005-07-30 Summary: The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

Project Lifecycle Management Implies Long Term Value; Forget the ...

by Michael Bittner ... embrace a TCO philosophy based on the best practices surrounding application life cycle management including acquisition, deployment, service, and support, as ... http:/.../Research/ResearchHighlights/PLM/2005/09/research_notes/MI_PL_XMB_09_28_05_1.asp - 13k - 2005-09-28 Summary: Understanding the nature and specifics of your product development life cycles, and especially new product design and initiation, can help you realize tangible cost savings and will offset the total cost of ownership of a product lifecycle management system.

The ITIL Version 3 Prescription for Transitioning Services

by Lou Hunnebeck ... And finally, this takes us to knowledge management. While this process is, of course, important throughout every phase of the service life cycle, weakness in ... http:/.../Research/ResearchHighlights/ExecutiveView/2008/07/research_notes/PN_EV_XLH_07_30_08_1.asp - 16k - 2008-07-30 Summary: IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

Customer Relationship Management (CRM): Metrix by Metrix LLC

... Wisconsin (US), Metrix LLC has been building service management software since ... center, field service, mobile workforce, contract life cycle, service parts and ... http:/.../software/500-21178/Customer-Relationship-Management-CRM/Metrix-LLC-Metrix.html - 3k - 2010-03-01

Customer Relationship Management (CRM): TechExcel CRM by TechExcel

... CRM solution focused on customer service throughout the customer life cycle. ... include process automation, knowledgebase management, workflow, and ... http:/.../software/500-24066/Customer-Relationship-Management-CRM/TechExcel-TechExcel-CRM.html - 3k - 2010-03-01

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & ...

by P.J. Jakovljevic ... designed to give communication service providers (CSP ... point of differentiation to the customer life cycle. ... and customer relationship management (CRM) solutions ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_05_05_1.asp - 24k - 2005-08-05 Summary: Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

Axtin

... a reputation for excellence as an ERP and e-commerce service provider ... Training Dynamics AX, Dynamics AX, Dynamics AX Product Life Cycle Management, Product Life ... http://directory.technologyevaluation.com/profile.aspx?vid=15303 - 3k

Encompix--Thriving on Encompassing Complexity Part One: Event ...

by P.J. Jakovljevic ... This is a part of a long term service life cycle management (SLM) vision ranging from CRM to field service to enhance its customers' capability to deliver ... http:/.../Research/ResearchHighlights/Erp/2004/05/research_notes/PN_ER_PJ_05_24_04_1.asp - 20k - 2004-05-24 Summary: If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowne