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Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

service outsourcing provider specializing  customer can skip the service and do it themselves (barring contractual obligations). Outsourcing providers must invest in implementing the right processes, and not just providing cheap labor. Smaller providers should consider specializing in a given vertical or set of vertical markets, as well as specialize in a given area within outsourcing. Once the provider builds its reputation in that vertical or area, it can then begin to expand into nearby verticals and outsource areas. Larger providers should Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » service outsourcing provider specializing


Is MAPICS Getting the Magic of PLM? Part One: Recent Events and Market Impact
The former die-hard IBM AS/400-based enterprise resource planning (ERP) supplier to mid-market manufacturing companies, MAPICS, seems to have found its soul

service outsourcing provider specializing  provide continuity and dedicated service to current and future customers. The news came at the heels of the April 29 upbeat announcement of results for its second fiscal quarter ended March 31, 2004, when it reported its generally accepted accounting practices (GAAP) net income for the second quarter of 2004 as being $2.1 million (USD), compared to a net loss of $1.5 million (USD) in the prior year. Moreover, total revenue for second quarter of 2004 increased by 16 percent to $44 million versus $38.1 Read More...
GXS Acquires HAHT Commerce or More Synchronized Retail B2B Data Part Four: Challenges and User Recommendations.
With the acquisition of HAHT, GXS is making a play to build out its complementary software offerings_-in particular, its product information management (PIM

service outsourcing provider specializing  business (B2B) connectivity and service provider has announced its plans to restructure and streamline its operations, which involved cutting about 5 percent of staff and reducing office space by 30 percent at its headquarters. In 2002, GXS had total revenue of slightly over $400 million (USD), which was significantly lower than over $600 million (USD) during the GE era, but nonetheless, was somehow in tune with the current economic trends. Overall, GXS's core business has remained fairly steady over Read More...
ERP Vendors Intrude on SCE/WMS Safe Haven
Within the warehouse management system (WMS) market, which is still the main breadwinning offering for most of the SCE vendors, most products are functionally

service outsourcing provider specializing  typical price, quality of service and customer references decision-making factors in the industry segment. Thus, the $50 million (USD) and above revenue mark might be adopted as a comfort zone for users disconcerted with the onset of market consolidation and vendor viability. Possibly the best and most recent endorsement of this theory could be the Optum 's late February acquisition of V3 Systems , another small SCE vendor. Optum has been specializing in the high tech and electronics, wholesale Read More...
Is There a Smarter Way to Handle Excess Active and Obsolete Inventory?
Imagine the convenience of a 24x7 intranet marketplace where companies could sell off their inventory to the highest bidder. FreeFlow is one such business

service outsourcing provider specializing  for runaway prices. The service provider could even conduct some quality control, value-added services (packaging, testing, etc.) should user companies need them. Ideally, the buying and selling portal should be fully interfaced with the engineering department so that the buyer simply keys in the required internal component number and the portal would then populate the appropriate external vendor part numbers that are required. Also, a full audit trail should be provided for each purchase, whereby a Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

service outsourcing provider specializing  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

service outsourcing provider specializing  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extens Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer

service outsourcing provider specializing  Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More...
Lean as a Response to Global Outsourcing Challenges
The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing

service outsourcing provider specializing  have shifted into a service-oriented industry, with product manufacturing becoming almost a rarity (with the exception of food processing companies, defense-oriented companies, car parts manufacturers, and a few others). Facing increasing intensity from global competition, most manufacturing companies in the West have actually gone into the design and distribution business, and many have even become brand name holders. Global outsourcing has been instrumental in allowing these former manufacturers to Read More...
Winning Outsourcing Strategies
Outsourcing is increasingly used to reduce costs and increase value@but it has its risks. As companies look to push more of their custom software application

service outsourcing provider specializing  Outsourcing Strategies Outsourcing is increasingly used to reduce costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and reduce the risk of outsourcing. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

service outsourcing provider specializing  Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so on, a major Read More...
Outsourcing, IT Infrastructure Software Evaluation Report
The IT Infrastructure Outsourcing Software Evaluation Report focuses on the selection of companies who provide outsource services in the areas of information

service outsourcing provider specializing  companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

service outsourcing provider specializing  profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Managing Risks Associated with Outsourcing
Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing

service outsourcing provider specializing  Risks Associated with Outsourcing Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks. Read More...

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