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Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

software it support  likely be paying for software that it might not even implement. After all, if some functionality is likely to be needed at a later stage, it should be bought later, in smaller increments. That will encourage the vendor to ensure the user is successful with the modules that it does buy. Plus, every purchase is an opportunity to renegotiate terms and structure, since it is much easier to get the vendor's attention when someone is likely to spend money. As for existing customers, while their negotiating Read More

Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » software it support


Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

software it support  form the basis for software pricing. But lately, it is no more Mr. Nice Guy, as vendors have been enforcing their contractual rights to audit customer usage of software. Vendors are now charging customers license fees for additional seats, plus the maintenance fees on those seats. Furthermore, vendors' support policies keep customers from removing unused user or product licenses (see Application Erosion: Eating Away at Your Hard Earned Value ) from maintenance contracts. Specifically, in the case of Read More
Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?
Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application

software it support  Object Model. A component software architecture from Microsoft, which defines a structure for building program routines (objects) that can be called up and executed in a Windows environment. Native Interface : An interface written to a specific database API (Application Programming Interface) which gives access to all of the features provided by the database vendor. It is typically more robust and faster than using ODBC, JDBC, or OLE DB (which are database translation interfaces.) Database Gateway : A Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

software it support  Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it was Read More
On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.
You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global

software it support  financial records such as software licenses and equipment leases, and detect and prevent IT and regulatory risks to their various technology components. So, they can streamline and simplify maintenance, reduce related expenses, improve asset utilization, and maximize the positive impact IT has on the business and its bottom line. Readers will also discover the advantages of the software-as-a-service (SaaS) model over on-premise ITAM solutions – which can enable companies to reap the benefits of ITAM Read More
On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors
Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the

software it support  premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the number of options available for managing, delivering, and paying for software applications. Many independent software vendors recognize the benefits of offering software as a service--a delivery alternative that can present long-term benefits for all Read More
Building Your Business Case for Best-practice IT Services Delivery
Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the

software it support  Your Business Case for Best-practice IT Services Delivery Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts. Read More
Smart Software
Founded in 1984, Smart Software is a provider of enterprise-wide demand forecasting, planning, and inventory optimization solutions. Smart Software@s flagship

software it support  Software Founded in 1984, Smart Software is a provider of enterprise-wide demand forecasting, planning, and inventory optimization solutions. Smart Software's flagship product, SmartForecasts, has thousands of users worldwide, including customers at mid-market enterprises and Fortune 500 companies, such as Abbott Laboratories, Metro-North Railroad, Siemens, Disney, Nestle, Nikon, GE, and The Coca-Cola Company. Smart Software is headquartered in Belmont, Massachusetts. Read More
Whose ROI is it Anyway? Part Two: Sorting Through Claims
ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and

software it support  not just for a software product —then good things can happen. ROI: Do You Have what it Takes? Take time to think —about the business initiative behind the investment Take it with a grain of salt —when reviewing ROI analysis and experience of other companies Take ownership —as a customer and as a vendor—to turn the assumptions behind the ROI analysis into results As part of this collaboration, the vendor should concentrate on providing critical information that an individual customer cannot Read More
Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

software it support  Financial Management Software (v. 9.05) for Financial Packages Certification Report Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

software it support  Software Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries: transportation/trucking, railroads, warehousing and logistics, distribution, nursery and greenhouse, landscaping, agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System Read More
Mesonic Business Software
Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting

software it support  Business Software Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting, inventory management, asset accounting, payroll, and production. With sales offices in Germany, Italy, the United States (US), and Columbia, Mesonic has over 50,000 customer companies of all sizes in retail, manufacturing, and other areas of the public sector, including McDonald's, Price Waterhouse, and Deutsche Synchron. Read More
Quality Software Products, Inc.
Quality Software Products, Inc., is the US subsidiary of Quality Software Products Holdings plc, headquartered in the United Kingdom (UK). The US subsidiary

software it support  Software Products, Inc. Quality Software Products, Inc., is the US subsidiary of Quality Software Products Holdings plc, headquartered in the United Kingdom (UK). The US subsidiary is located in Raleigh, North Carolina. Founded in 1981, QSP is a provider of integrated enterprise financial systems (EFS) to major organizations in over 20 countries. The company sells financial process optimization (FPO) in the forms of financial software, e-business solutions, and professional services, as well as Read More
Mainsaver Software
Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset

software it support  Software Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company's professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Read More
TOWER Software
TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records

software it support  Software TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records management (EDRM) solutions. TOWER Software is a privately held company with operations in North America, Europe, and Asia Pacific, and maintains strategic partnerships with technology and information management companies including Microsoft, Hewlett Packard, Adobe Systems, and Kofax. The vendor is headquartered in Canberra (Australia). Read More

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