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 support services


Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

support services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technic

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » support services

ITO: Application Related Services, Software Products and Associated Services


Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment of enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first level support. Softtek is a value-added reseller (VAR) for some of the world’s most renowned software solutions, including: ERP, data integration, and BI. Softtek is a VAR of products from SAP, Informatica, Cognos, and Business Objects. The company also offers post-sales support and education services.  

support services  building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first Read More

TEC Brings Enterprise Software Selection Services to Singapore with Local Partner Fusion Consulting Services (FCS)


To expand its presence and enhance client experiences in Singapore, TEC has joined forces with Fusion Consulting Services in a consulting partnership. TEC’s expertise, state-of-the-art technology, and proven methodology in software evaluation and selection combined with Fusion’s client-focused strategy and approach will extend quality software selection and advisory services to businesses in the Singapore market.

support services  knowledge bases, top decision support technology, and industry experts. With this new partnership, TEC will transfer its knowledge to Fusion to enhance business opportunities relating to evaluation and selection services in Singapore. TEC is confident that having Fusion as a consulting partner will deliver significant value to the marketplace. The partnership offers a great opportunity to provide quality software evaluation and selection services to businesses in Singapore. Adds TEC's VP of Selection Serv Read More

ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

support services  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More

Support Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments




support services  Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments Read More

Dynamic Network Services


Dyn solutions are at the core of Internet Performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, fast and reliably.

support services  Network Services Dyn solutions are at the core of Internet Performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, fast and reliably. Read More

Yellow Professional Services (Pty) Ltd


Yellow Professional is a South African based services company providing IT solutions for a range of local, international and multinational clients allowing these clients to manage the business and technological complexities of the digital economy. We believe that it is our people that make Yellow what it is. We have a team of great people with a passion for technology that are respectful, open and accountable, operate within strict ethical guidelines and are willing to take on big challenges. We provide best professional services and support structures to create and support solutions that are unique to our client's needs. Yellow Professional’s solutions go beyond standard products by leveraging client's resources and fulfilling business needs. Our consultants have a proven track record of providing seamless process improvement, software implementation, and business intelligence solutions with a thorough understanding of your organization resource and business objectives.

support services  best professional services and support structures to create and support solutions that are unique to our client's needs. Yellow Professional’s solutions go beyond standard products by leveraging client's resources and fulfilling business needs. Our consultants have a proven track record of providing seamless process improvement, software implementation, and business intelligence solutions with a thorough understanding of your organization resource and business objectives. Read More

IPC Global Services


IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and ROI, Solution Architecture, Project Management, Custom Development, Publishing, Training, Governance and Support. We help your organization uncover its Enterprise Intelligence through, Visual Analytics, Business Discovery, Business Intelligence, Comparative Analysis, Benchmarking Performance Management, Mobile BI, Collaboration, and Self Service. IPC Global connects all your systems within your Enterpise Intelligence and allows you to view and share all the data both (in-house and outside data) within the same or other many functional areas through QlikView, Data Marts, Data Warehousing, ETL, Meta Data Management, .NET/Java Automations, Enterprise Framework, Cloud Computing, Implementation Methodology We cover the following industry segments: Consumer Products, Retail & Distribution, Healthcare & Life Sciences, Manufacturing, Banking & Financial Services, Infrastructure Services, Public Sector & Education.

support services  Publishing, Training, Governance and Support. We help your organization uncover its Enterprise Intelligence through, Visual Analytics, Business Discovery, Business Intelligence, Comparative Analysis, Benchmarking Performance Management, Mobile BI, Collaboration, and Self Service. IPC Global connects all your systems within your Enterpise Intelligence and allows you to view and share all the data both (in-house and outside data) within the same or other many functional areas through QlikView, Data Marts, Read More

Professional Services


While an electronic data interchange (EDI) initiative improves supply chain communication and speeds up the exchange of goods and services, it is a complicated undertaking. To get started, learn how Inovis Professional Services array of consulting and training offerings, including assessments and technology planning, can help you implement mission-critical integrated solutions efficiently and cost-effectively.

support services  Services While an electronic data interchange (EDI) initiative improves supply chain communication and speeds up the exchange of goods and services, it is a complicated undertaking. To get started, learn how Inovis Professional Services array of consulting and training offerings, including assessments and technology planning, can help you implement mission-critical integrated solutions efficiently and cost-effectively. Read More

How Shared Services Can Increase Your Organization’s Efficiency and Productivity


By consolidating common functions so that fewer people and systems are supporting a broader group of business units, shared services can help your company leverage economies of scale in these areas. However, before you can successfully execute such a change, the people and systems of your organization need to be ready. This white paper discusses the steps that need to be considered when moving to a shared-services model.

support services  people and systems are supporting a broader group of business units, shared services can help your company leverage economies of scale in these areas. However, before you can successfully execute such a change, the people and systems of your organization need to be ready. This white paper discusses the steps that need to be considered when moving to a shared-services model. Read More

Four Reasons Why QuickBooks Is Failing Your Services Business


This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization.

support services  Reasons Why QuickBooks Is Failing Your Services Business This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization. Read More

Linux and Open Source IT Services (Excel Format) RFI/RFP Template


OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics

support services  OS and Application Services Support Services Consulting Implementatation and Reselling Migration and Version Maintenance Services Customization Services Development Services Security Services License Support and Applicability Training and Community Participation High-Level Market Characteristics This functional and technical requirement set template covers industry-standard functional criteria of Open Source and Linux, IT Services that can help you easily gather and prioritize your business needs in a Read More

Configuration Data Services, Inc


Founded in 1970, Configuration Data Services, Inc. (CDS) is a privately owned corporation headquartered in Irvine, California (US). CDS provides expertise in product data management software development, integration, installation and implementation of database software, software maintenance, and database conversion.

support services   Read More

Radcliffe Advisory Services Ltd


Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking.

support services  Advisory Services Ltd Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking. Read More

Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations


In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

support services  ESB functionality, and build support for Web services into their products, as to give their customers compelling reasons to keep their current ERP instance as a core part of their future SOA blueprint. For example, vendors should explore using SOAP messaging for communications and integration to other applications within the user enterprise, or wrap WSDL around the existing product to expose the functionality for use in evolving users' business processes. For more information, see Rewrite or Wrap-Around O Read More