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Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

support services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » support services


Advisory Services
TEC's Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts.

support services  selection project with on-site support and guidance from our software selection experts. Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

support services  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
ITO: Application Related Services, Software Products and Associated Services
Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services

support services  building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first Read More
Support Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments


support services  Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments Read More
Managed Print Services Come of Age
The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today

support services  Print Services Come of Age The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today the business agenda is broader, and MPS must provide a route to business transformation as well as cost efficiency. Businesses thus must place their transformational goals on the agenda at the start of an MPS engagement. See what major MPS providers have to offer to your business. Read More
Greiner Consulting Services


support services  Consulting Services Read More
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

support services  Corporate Tax Services In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Read More
S&T Services Polska
IT and consulting services, INFOR Business Partner. A part of Austrian S&T group.

support services  T Services Polska IT and consulting services, INFOR Business Partner. A part of Austrian S&T group. Read More
P2E Scanning Services


support services  Scanning Services Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

support services  Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

support services  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

support services  Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there are many Read More
Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously

support services  Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line? Introduction Since the late nineties, it has been evident that the enterprise resource planning (ERP) vendors that originally serviced the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries also. By the year 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP Read More

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