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Documents related to » support software services


Taking Measures for True Success: How to Choose Software That Meets Your Needs
Taking Measures for True Success: How to Choose Software That Meets Your Needs. Download Whitepaper on Software That Meets Your Needs. A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

SUPPORT SOFTWARE SERVICES: Taking Measures for True Success: How to Choose Software That Meets Your Needs Taking Measures for True Success: How to Choose Software That Meets Your Needs Source: Technology Evaluation Centers Document Type: TEC Report Description: A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on
10/1/2008 12:32:00 PM

2008 Software Re solutions » The TEC Blog
with TEC’s eBestMatch decision support system . Software Selection Resolution # 6 Furthermore, I promise to let all rejected vendors down easy, so as not to upset their sensitive little hearts. And even if their hearts are lumps of coal that even the Grinch wouldn’t touch with a ten-foot chimney brush, it’s still good business sense to be diplomatic and professional. You never know when you might require a vendor’s services in the future (or meet them in an awkward social setting). So don’t

SUPPORT SOFTWARE SERVICES: business software, how to choose software, rfp sample, rfp solution, software evaluation criteria, software resolutions, Software Selection, software solutions, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2007

Software Vendor Red Flags » The TEC Blog
TEC Resources Articles Decision Support Evaluation Centers RFP Templates Software Evaluation Reports White Papers Archives October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011

SUPPORT SOFTWARE SERVICES: Red Flags, RFP, Software Selection, Vendor Evaluation, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-01-2008

The Case Against Modifying Your Enterprise Software
he Case Against Modifying Your Enterprise Software.Read White Papers and Other Software for Your Investigation of The Case Against Modifying Your Enterprise Software. Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core functionality. Company A has the same number of users, but the total cost of ownership (TCO) experienced by Company Z is about twice the TCO enjoyed by Company A. Why? We explain.

SUPPORT SOFTWARE SERVICES: the cost of technical support because a software company’s personnel must maintain the modifications in its code management system. Modification increases the cost of upgrades as the modification must in most cases be “uplifted” each time a new version of the software is implemented. And this process once again lengthens the project timeline for the upgrade, increasing both hard costs and the soft costs that can be felt across an organization.   But wait! Doesn’t Company Z obtain significant
5/12/2006 12:41:00 PM

The 7 Deadly Sins of Software Selection » The TEC Blog
TEC Resources Articles Decision Support Evaluation Centers RFP Templates Software Evaluation Reports White Papers Archives October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 Febr

SUPPORT SOFTWARE SERVICES: Apocalypse, badbanana, Finagles Law, Harold Camping, Lunacy, Software Selection Pitfalls, The Rapture, tribulations, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-06-2011

If Software Is A Commodity...Then What?
Many, if not most categories of software have become commodities. Vendors hate to hear it, but most of the products in a category produce the same results, pretty much in the same way. If this is true, how do user select the right vendor? How does a vendor get selected?

SUPPORT SOFTWARE SERVICES: Services Consulting services Education Support Implementation plan Tangible Issues Speed of implementation Internal effort required for implementation Total Cost of Ownership Flexibility Scalability Ease and speed of modifications and extensions Availability of other modules which may be needed in the future Intangible Issues People Trust Vendor stability Vendor credibility Vendor focus Vendor knowledge Risk End-user company politics Recommendations End Users Buyers should decide on their needs first.
7/31/2003

Software Implementations— Out-of-the-box or Intelligent Modification
Software Implementations: 'Out-of-the-box' or Intelligent Modification. Get Free Information and Other Solutions Associated with Software Implementations. Retail software vendors face the challenge of how to provide an “out-of-the-box” solution that satisfies the unique requirements of a wide spectrum of organizations. So the real question retail IT executives face when making package selection decisions is this: do I change my business processes to fit the software solution, or change the software solution to fit my business processes?

SUPPORT SOFTWARE SERVICES: Success | Software Implementation Support | Software Implementation Testing | Software Implementation Timeline | Software Implementation Training | Software Implementations | Software Implementations Fail | Software Install Package | Software Integration | Software Integration Analysis | Software Integration Architecture | Software Integration Deployment | Software Integration Development | Software Integration Framework | Software Integration Innovation | Software Integration Innovation Networks |
6/13/2006 5:07:00 PM

Negotiating the Best Software Deal
TechnologyEvaluation.COM analysts have separated the software negotiation process into three discrete categories. All three are critical individually, yet should always be pursued within the context of the larger discussion.

SUPPORT SOFTWARE SERVICES: level examples with related support requirements are: Critical Priority (1 hour response, 3 hour resolution), High Priority (3 hour response, 12 hour resolution), Medium Priority (24 hour response, 72 hour resolution), Low Priority (72 hour response, 5 day resolution). Ensure that the maintenance fee includes the right to obtain new versions of the product and all fixes at no additional cost. As documented in the general software negotiation tips, negotiate first access to all new versions and bug fixes,
9/29/2000

Paradoxes of Software Estimation
Software development has spawned an independent industry in its own right. But the processes of asking for service, offering service, and pricing are all somewhat haphazard. Perhaps it's time to focus efforts on resolving the key paradoxes of software estimation.

SUPPORT SOFTWARE SERVICES: Paradoxes of Software Estimation Paradoxes of Software Estimation Murali Chemuturi - August 18, 2006 Read Comments Introduction Software development has spawned an independent industry, with organizations offering software development services exclusively. As it is perhaps in the nascent stages, the processes of asking for service, offering a service, and pricing are all somewhat haphazard. Software development falls into the category of the services industry as opposed to the product industry—that is,
8/18/2006

BMC Software Webs for the DBA
BMC Software, (NASDAQ: BMCS), has released a new product called Web DBA, designed to provide what they refer to as “application service assurance™”. The product is still in beta, and currently only supports Oracle, and is available for download and trial over the web.

SUPPORT SOFTWARE SERVICES: support services, delivering database support via dial-up and the internet to perform database administration tasks for clients using Oracle, Sybase, Informix or MS SQL Server databases. DBAdirect acts as a company s virtual DBA staff to offload the burden of database management from clients, allowing them to concentrate on systems to keep the business moving forward. We tell our customers we re there when you need us, and, using BMC s Web DBA, we will further ensure that our clients databases are
5/31/2000

Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience.

SUPPORT SOFTWARE SERVICES:   Customer Service and Support,   E-CRM,   Workflow Automation,   Business Process Management (BPM),   Best Practices,   Change Management Related Industries:   Industry Independent Related Keywords:   KANA Communications,   KANA Software,   customer service,   crm,   customer service tips,   customer service software,   customer service job description,   customer service survey questions,   contact microsoft customer service,   customer service survey,   customer service week,  
4/26/2011 5:13:00 PM


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