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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along

technical support help desk  inventory tracking along with technical support knowledge bases. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical support help desk


Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

technical support help desk  So I called the Technical Service department again and asked if they could find the right part number. They couldn’t. My laptop was no longer under warranty, you see, so they weren’t allowed to look up the number for me. But Parts and Services might be able to help. Argh. I took a deep breath, called Parts and Services again, and asked if there was anyone on earth who could give me the ID number for the part I needed so that I could actually buy the part. From the vendor. For money. The rep had no Read More...
The N-able MSP Maturity Model
A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn

technical support help desk  want: The sale of technical time is once removed from the business objective; the customer is looking for better IT support for their business goals, the service provider must illustrate why their product (time) is a suitable solution for the customer's objectives.   Proactive Customers Proactive customers constitute a relatively high-value and attainable customer base for service providers in the SMB space (mostly in the higher end). Key attributes of a proactive customer include: Have one or more Read More...
Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from

technical support help desk  This criterion defines the technical architecture of the product, and the technological environment in which the product can run successfully. Subcriteria include product and application architecture, software usability and administration, platform and database support, application standards support, communications and protocol support and integration capabilities. Relative to the other five evaluation criteria, best practice selections place a lower relative importance, approximately 15 percent, on the Read More...
Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

technical support help desk  well in advance, the technical team has a good opportunity to maximize leverage, reuse and productivity. Business managers and information technology managers must share accountability for e-Commerce program success. Information Technology Management Implications e-Business systems are built using a highly interactive and iterative development methodology. It appears as a spiral beginning at a point in the center where basic capability and appearance goals are shared. Concepts are designed and built then Read More...
Drug Pedigree Guidelines and How Software Can Help
Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines

technical support help desk  order to avoid labor-intensive technical programming and report generation. About the Authors Joseph J. Strub has extensive experience as a manager and senior consultant in planning and executing ERP projects for manufacturing and distribution systems, for large-to-medium companies in the retail, food and beverage, chemical, and consumer packaged goods process industries. Strub has also been a consultant and information systems auditor with PricewaterhouseCoopers, and an applications development and Read More...
Rimini Street: Third-party ERP Support Is an Idea Whose Time Has Come
What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J

technical support help desk  Street: Third-party ERP Support Is an Idea Whose Time Has Come What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J. Jakovljevic offers up some reasons and speaks with Rimini Street’s senior VP Dave Rowe on the company’s winning product and service line capabilities and future moves, and gets Dave’s interesting perspective on the need for and explosive growth of third-party support. Read More...
SSA Seeks Support from Synquest


technical support help desk  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

technical support help desk  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

technical support help desk  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were bei Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

technical support help desk  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
New Mobile Apps and Platform Support for Windows 8 from SAP
The co-located SAPPHIRE NOW and SAP TechEd event in Madrid was the place for SAP to annnounce its plans to deliver six new mobile applications for the recent

technical support help desk  Mobile Apps and Platform Support for Windows 8 from SAP The co-located SAPPHIRE NOW and SAP TechEd event in Madrid was the place for SAP to annnounce its plans to deliver six new mobile applications  for the recent release of Microsoft's Windows operating system, as well as forthcoming support for Windows 8 apps development within the SAP Mobile Platform. The Windows 8 apps are planned to be available for download from both Windows and SAP Stores. The applications are: SAP WorkDeck SAP Manager Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

technical support help desk  example, Ciber offers a non-technical description of SOA as follows : “The objective of SOA is to allow businesses to extend the functionality and life of their existing IT assets, reduce architectural complexity, decrease duplication of services and data, and increase business flexibility and agility in responding to market changes. SOA is a way of molding IT technology around the needs of the business, instead of molding the business around IT.” The first part of this definition might go along with Read More...

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